Royalton Bavaro Resort & Spa

After a long stretch of busy days, our family was overdue for some real rest and relaxation — and this resort delivered in every way. From the moment we arrived, the vibe was exactly what we needed: peaceful, welcoming, and just right for recharging together as a family. The food was absolutely wonderful, the room was perfect, and the entertainment kept everyone happy and engaged throughout our stay. Every detail felt thoughtfully taken care of. A special shoutout to Michael from the Diamond Club, who truly went above and beyond for our family. He helped us navigate everything the resort had to offer and made our trip so much smoother and more enjoyable.

If I never stayed in royalton hotels, and haven't been in this particular one before, I would say that experience is ok. But since I have been here six years ago, I can compare and I would never pay to come back. From the get go, if you are not upgrading to diamond club, you are lower grade customer. In the room nothing was working, I had to start off my vacation calling for a repair man, first to fix the phone to call the front desk!, next the safe box, after the jacuzzi and AC! For four people who were supposed to be in the room we had two bath towels, three linen sets, so again I had to call and begging them for it so we can take a shower and go to sleep. Reservation in the restaurant is mission impossible. It is either all booked or it tells you it is too far in advance. The one was open Zen ala carte, the food was not just disgusting, but not safe to eat. Cabana on the beach with ripped shade curtains was free first come first serve for three days, than all of the sudden a guy showed up saying it for reservations 90$/day. (See photo of it too justify) Flow rider is not included, plus even if you're willing to pay for it it is out order!!! Cherry on top was a trip to the water park in royalton splash. Supposedly, you can book 30 minutes before the shuttle departure. I came about an hour in advance, the front desk person told me to to come back thirty minutes before they leave. I came, when she told me. They gave me a paperwork and disappeared, I fill out the waver, waiting to pay the guy came back, grabbed the paper ripped it and told me they have no more bracelets and I have to come back tomorrow. No apologies. I was to say the least, ambushed by the rudeness. I tried to at least get him to speak to the customer politely. Than he told me to go to the customer service and complain there. Nice right?! So it is not where near the experience they advertised anymore. Sorry to see that, be it was really a nice chain to spend vacation in.

Michael our butler did an amazing job decorating for my daughter's sweet 16, He decorated our room, the beach and the restaurant. He got us a delicious birthday cake. We was really happy with the job he did. He did a great job. He reserved all the restaurants we asked for and for the time we wanted. Thank you so much!! We had a great experience just because of him.

I want to thanks for the incredible service and the whole team great job great service and thank you very much Jesus for everything great service

Excellent service , all employees and attendance were excellent !!! We will come again !!!