Royalton Bavaro Resort & Spa

My family and I had a great time staying at the Royalton Navarro Punta Cana! The Diamond club amenities were awesome, especially the giant Tomahawk steaks at the Cabana’s!! When you go make sure to request Butler Jose, and concierge Yakue…they ‘re the best!

My daughter and myself stayed at the Royalton Bavaro for a 4 night stay second week in March. Our outbound flight was delayed with Westjet and did not arrive until 4-5pm the day of arrival which we had hoped to have arrived earlier to enjoy more sunshine but was not to be. Our private transfer service with Renny Travel was excellent and got us to the resort as quick as possible. Check in was very slow at this time with only a couple of staff behind the counter so was over an hour wait to check in. We were provided with an offering of a drink by wait staff from the bar which was lovely. Room give to us was on 4th floor closer to the pool and beach and were taken by golf cart and assisted by staff for luggage and elevator to the room. Note the elevator throughout the week was an issue as the doors would not always close and had to manipulate with your hands to close them so as to move around floors. Room was lovely and up to date no issues there, only it was quite cold with a/c but eventually found the button to address and turn it off when needed. More water and less pop or juices in the mini bar, could suggest more offerings. As for our stay, the pools both were great, loved the lazy river, plenty of shaded areas to keep cover of course there is the early rise to secure a spot. For the most part, the staff were good but there were times were it was lacking, ie buffet, at the bars overwhelmed by spring breakers etc so sometimes overlooked to order them. Not much service of drinks while by the poolside either. We did not book premium club so this could be the case. The entertainment either during the day or evening were great and the shows. Lacking again was the food. Found that buffet no enough offerings available and also staff seemed to be run ragged to give you coffee or tea or juice in the mornings. Could only get three spots at a la cartes, tried the Teppanyaki and Rio restaurants both were great. Could not get a spot in Hunters nor Grazie. Would I stay again? Yes but with improvement of service and especially the food would be suggested.

Some aspects of the holiday were very good but others were absolutely terrible. There are massive issues with regards to maintenance of the rooms - we had to move three times during our two weeks stay! On arrival, the partition door in our family room was broken, but was quickly fixed. However, three days later we returned to our rooms to find a water leak in the bathroom ceiling. The leak could not be fixed as the following day it was worse and our room was damp - our first move! Room number two - long list of issues not least the main door would not lock, and the toilet door jammed unfortunately my wife was stuck inside! The door issues were fixed but two days later and the rest remained outstanding so we were offered a room upgrade to compensate. However, the third room was unsuitable as a single bedroom with open plan bath - not ideal for a family of 3 which includes a 24 year old daughter! The biggest insult was that the Customer Services Manager said the upgrade was only available if we signed a non-disclosure agreement to say or report our problems to anyone in anyway whatsoever! Talk about trying to avoid honest and open reviews! A 4th room was offered but not without faults - bath leaked twice! Sink waste disconnected and ceiling fans thick with dust! We had now wasted four days of our holiday! On the positive, the buffet restaurant was good, hunters steak house and brazilian restaurant were both very good for food and service. Pushy waiters in the tepanaki made for a bad experience - this happened twice! Lazy river bar staff were excellent. Both TUI rep and hotel customer services (Yohandra) ensured we got reservations in the restaurants so no problems there. Hotel grounds were immaculate and also the beach very clean - no issues of seaweed. Just think people need to be aware of the bad and good points! My review is based on this being our third time at a Royalton resort (previous Grenada and Planet Hollywood, Cancun) and in my view, the Bavaro does not meet the brands quality experience.

We love Royalton Bavaro. The beach is beautiful, every day is sunny and warm. The kids love the beach volleyball courts. The resort itself is clean and the employees are particularly kind and friendly. Our concierge Eduardo made our stay particularly relaxing. He took care of everything for us so we could just relax and enjoy. Air Canada made an error on our return transfer and Eduardo stayed with us to make sure the error was corrected and we really appreciated this. Everyone at the resort went out of their way to make sure our stay was great.

We had an amazing spring break trip to the DR and couldn’t have asked for a better resort experience. From the moment we arrived, the staff were incredibly warm, welcoming, and genuinely happy to make sure we had everything we needed. The resort itself is absolutely stunning—immaculate grounds that were constantly being maintained at all hours of the day and night. The ocean views were pure heaven… breathtaking, peaceful, and something we’ll never forget. Waking up to those views every day felt like a dream. A huge highlight of our trip was our butler- Guarionex “G” who truly went above and beyond to make our stay special and memorable. Every detail was handled with care, and we felt so well taken care of the entire time. The pool and beach staff were also top notch—attentive, friendly, and consistent every single day. Renting a cabana was 100% worth it and truly elevated our trip. The evening entertainment was great, fun, and well done, and the overall vibe of the resort (and the DR in general) was more fun than we could have ever hoped for. Our teenage daughters loved every minute of it—there was always something to do, and they never wanted to leave. While the food was our one area that could have been better, it certainly didn’t ruin our trip. We had some excellent meals (Hunters Steakhouse was a standout!), while a few other restaurants were just okay or a little disappointing. That said, with everything else being so exceptional, it was easy to overlook. We truly had everything we needed and were treated so well throughout our stay. A massive shoutout to G, Roberto and Bladamir—they went out of their way every single day to make sure our family was happy and having the best time possible. Their kindness and attention made a lasting impression on us. Overall, this was a fun, relaxing, and unforgettable vacation. We made incredible memories as a family and would absolutely recommend this resort to anyone looking for beautiful views, amazing staff, and an all-around great experience in paradise.