Royalton Bavaro Resort & Spa

We just completed our annual family vacation and couldn’t have had a better time. Our butler Domingo was phenomenal. He kept in touch with us throughout our entire time, making dinner reservations for 15 people isn’t easy but he did it flawlessly. The staff around the pools, especially Ezekiel and Roberto, were always on the ball. We’re looking forward to our next return trip.

We had a wonderful stay in Diamond Club, amazing swimup room close to all the fun in building 20. Especially grateful for the excellent service of our butler team - Carlos and Luis. They were responsive, helpful, and very friendly! Definitely recommend. We also had an amazing visit to the spa - excellent massages and a great experience. The food at Hunter and Grazie were our favourites and we also loved the pop-up nacho stand one of the days. The servers at the Diamond Club lounge were also very helpful and friendly.

Unfortunately, we were extremely disappointed with our experience, particularly with the standard of the swimming pools and the way our concerns were handled by the hotel. For the second time during our holiday, we found large chlorine chunks in the swimming pool. My children, along with other children, were able to touch them before we realised what they were. We also found chlorine chunks on the poolside, which is extremely concerning from a safety point of view. The swimming pools themselves were extremely dirty and clearly not being maintained to an acceptable standard. As a result of the poor pool maintenance and water quality, my children’s hair has now turned green and all of our swimwear has been badly affected and turned yellow. This is completely unacceptable, especially when you have paid for a family holiday and expect the pool facilities to be clean, safe and properly maintained. I raised the chlorine issue with Guest Services twice and also spoke to a member of the Diamond Club team. I asked for someone to come and speak to me directly and was told I would receive a call to my room at 6pm. That call never happened. What made the situation even worse was the attitude of the hotel staff. We found them rude and dismissive when we raised our concerns, and we were left feeling as though our complaint was not being taken seriously at all. This was particularly upsetting because this was not a minor issue. We had children using the pool and were finding chlorine chunks both in the water and around the poolside. The condition of the pools, combined with the effect the water has had on our children’s hair and our swimwear, has completely ruined our experience. We have now checked out, but we will still be taking this matter further. I would strongly urge the hotel to review its pool maintenance, water treatment and safety procedures, as well as how genuine guest safety concerns are dealt with by staff. For a family holiday, the swimming pools should be one of the highlights. Unfortunately, in our experience, they became one of the biggest disappointments.

Royalton Bravaro was ok rooms took forever to be ready. The resort is beautiful. The food from room service was terrible. If you don’t get a reservation at a specialty restaurant you’re pretty much screwed. The buffet was horrible

The resort was very nice. We had some issues with our diamond club experience but overall we had a great time. The food was not fantastic, but it’s an all inclusive, so you cannot expect to get gourmet food! The highlight of the trip was our Butler Domingo. He was fantastic and he assisted us with whatever we asked for and then some!