Royalton CHIC Punta Cana Resort & Spa

After we stayed at the hotel over the weekend, my wife forgot her wallet in the safe, and it didn't appear when we called the hotel.

My stay at Royalton CHIC was absolutely fantastic, and a big part of that experience came down to the incredible service and food. From the moment we arrived, the staff made us feel welcomed and taken care of. The level of attention and friendliness was consistent throughout the entire resort. One staff member who truly stood out was Roberto. He went above and beyond to make sure everything was perfect—always checking in, remembering our preferences, and making us feel like valued guests rather than just another booking. Overall, Royalton CHIC was great. Between the excellent service—especially from Roberto—and the cleanliness of the resort, I would highly recommend this resort to anyone looking for a relaxing and enjoyable vacation.

I booked the Chic mansion for 11 of my friends and family. The reservation came with butler service, private dining experiences, complimentary massages and much more. Our butler Omar was truly fantastic. He anticipated most of our needs before we could even ask. If you have a large group, I’d highly recommend the mansion.

I recently stayed at Royalton Chic Punta Cana and, unfortunately, the experience did not meet expectations for a resort that advertises itself as all-inclusive and high-end. Service was a consistent issue throughout the stay. Room service was quite limited, both in terms of available options and quantity. We felt like we always were waiting on room service for water (sometimes taking up to 2+ hours) . We were even told there was a strict limit of four bottles of water, which felt unnecessarily restrictive and out of place for a resort of this level. There were also moments that made the atmosphere feel uncomfortable rather than relaxing. Some bartenders behaved in an overly familiar and unprofessional manner, which detracted from the overall experience. While the resort promotes a lively and energetic environment, the bar closes at 2:00 AM, which felt somewhat limiting given the branding. Additionally, the overall vibe seemed to cater more to an older crowd than expected. Perhaps the most disappointing aspect was that the resort did not feel truly all-inclusive. Many of the higher-quality dining options required additional charges, which was frustrating and did not align with the expectations set prior to arrival. Overall, the resort has potential, but based on this experience, it falls short of delivering the seamless, all-inclusive luxury it promises.

We had a great time at our first trip to an all inclusive resort in the Caribbean. Everyone we came in contact with was very friendly and helpful. Best bartenders in the place.