Royalton CHIC Punta Cana Resort & Spa

We visited Royalton Chic Punta Cana in May of 2026. This was our 2nd visit there. The first time was in 2024, with one other couple. This time we were part of a group of 10. Both times were great. We had Diamond Club privileges while we were there, and were fortunate enough to have Greydin as our butler. He was absolutely amazing, and eager to help with whatever we needed. He even carried up a mini-fridge to our friend’s room! His attentiveness and sincerity was appreciated and will be remembered. Check in was not without its issues, but they were quickly resolved, and this did not impact the rest of our trip. The biggest disappointment was that we were not able to pre-select our rooms this time. Not sure if this is specific to this resort, or if Royalton is moving away from that option. We would have liked to have our group all in one building, but we ended up being spread over 3 buildings (in the non-Diamond club buildings). The buildings are close together, so it’s not a big issue, just not what we were hoping. Rooms: we had the smallest room category and it was fine. The shower worked great, lots of hot water. Housekeeping did a nice job, and the mini-fridge was always stocked. Restaurants and Food: we enjoy the food here. We had breakfast and lunch at the buffet most days and it was quite good. There was always something we could eat, and enjoy. For dinners, we ate at all 4 a-la-carte’s at least once, with our favourite being the Italian (Vespa) – the staff was AMAZING. 2nd fav was Pescari. Least favourite was Hunter’s (service is just slow there…). The coffee bar had delicious sandwiches, and the morning girl was super friendly. I don’t recall her name…but props to her for remembering our daily order! Beach: the sand on the beach is nice and soft. Water is a bit rough (due to location), but it was warm and fun. Pools & Cabanas: because our group got a Cabana every day we spent our days in the pool by them. Water temp was great, it was always clean, and it was the perfect depth. We did venture to the larger pool for a class one day, & for the foam party – it’s much deeper, so floaties may be needed. Our waiter (Winston) was a lot of fun, and Drinks: Drinks at the pool were pretty good – the blended slushy drinks hit the spot on a hot day. The Diamond Club lounge by the pool had a decent selection, and you can get a pretty good Caesar there. Entertainment: the shows were good. We didn’t watch all of them, but the ones we saw were entertaining enough. The resort wasn’t full, so there wasn’t a lot of engagement at times, but the Vibe team tried. There were hockey playoffs on during our stay, and the sports bar had that on the big screen, which our Canadian group appreciated. Overall, we had a great time with a great group of friends. The size of the property makes it easy to navigate, but it’s the staff that makes this resort special.

Rooms were very clean, AC was super cold when needed, food was good, drinks were good. Service was amazing, Graydin was amazing. His attention to detail was second to none and he looked after all our needs. JJ continuously checked it to see how things were going. Both guys were amazing!!

Just don’t! Outside of our butler Mr T it was the worst experience we’ve had at any resort in the Caribbean! Food was definitely not premium nor was the cheap alcohol! Our upgraded room came with a broken tile beach in the short with sharp edges, bubbled walls which normally indicates mold/water damage. Language barriers were the worst! Made ordering food hard and asking general questions. Booked excursions and told to pack towels from beach towel hut and then couldn’t get any because you can’t leave the resort with them. So fun to have an all day beach excursion with ith no towels for our group of 7!! They need to definitely do better on many levels! Will for sure inform our travel agent and help any friends to avoid this resort!

The food wasn’t that good and the rooms smelled like mildew. Seem like the drinks were water down because it’s like we were drinking juice. Some of the staff were rude and had bad attitudes.. The bars closed early. I feel like bars stayed open later at a family resort. I definitely will not go back and don’t recommend.

A few months late but G WAS THE BEST BUTLER EVER! He made me and Kerri’s trip incredible!!!!