Royalton CHIC Punta Cana Resort & Spa

Overall, it was a good stay. Booked under the Diamond Club, which was the best decision. Our butler, Argeuris, was amazing. He sent updates about the resort activities every morning, made our dinner reservations, and helped everything flow so easily. The rooms were nice, but a little outdated. Still comfortable though. The food was good. The restaurants and poolside grill were very delicious. The buffet was okay, but sometimes the food was cold which was disappointing. The pool was fun. Definitely needs more seating around it though. If you weren’t at the pool by 7am it was tough to get a seat. The swim up bar was closed. The beach was amazing. Absolutely loved the seating at the beach. The resort activities were nice but sometimes they just didn’t happen or you didn’t know where to find it which was disappointing. Not much of a party resort. More of a relax and chill atmosphere. But of course, you create your own vibe. Beware of the time share promoters! They are very pushy and will knock on your door. Was very unhappy about that. Overall, all the staff were friendly and accommodating. I enjoyed my time there.

Overall the visit to Royalton Chic was very good. Ther resort was laid out very nicely with everything easy to find. Food was good...NOT excellent. Hunters was very dissapointing. The beef was not of good quality. Vespa, Pescari, and Indian were excellent. We were also a bit dissapointed that there were only four restaurants to choose from. Plus closing one or two restaurants each night made it dificult to eat where we wanted. The food in the buffet was good. The atmosphere in the area to get the food is horrible. Much too hot walking around as you choose your food. PLUS...because of the extreme heat some of the food suffers...(for example, the salmon should be kept cold, instead it did not even look good, dis-colored and dry)! Server Nathan (in the buffet) was outstanding. The best you have. Whatever you pay him, give him more so he doesn't go elsewhere! The resort needs to clarify more its policy on tipping. Is it all inclusive , or not? Also, I am certain you are watering down the alcohol drinks (gin, vodka, etc)....none of the brands I am used to were as they are at home. STOP DOING THIS. And, don't deny it because I have proof! You need to post a sign in all the pool areas that states "if you leave your chairs for two hours they can be used by othere guests." Checking in was very cumbersome and too long.. Not sure if we would return again. John Giglio

This was our first time to an adults only resort and I would have to say this was this hotels major highlight. Would I return probably not. First I will start with the THE THINGS I DID LIKE Adults only no kids Small resort easy to navigate Room service was good maid always did a great job Night life was good once the dj changed half way through the trip. Beach chairs good never had to worry about getting one. THINGS I WONT GO BACK FOR room was outdated and run down Service below average I spent a whole day just trying to get a bottle of water sad! Food was ok at buffet, restaurants terrible food was not good, if you pay for upgrades they can cook and food is amazing, plus the guy working in them is so pushy trying to make you upgrade your meal! They must make commission on it! Time share agrent harass you all week even when you tell them no! Quality of drinks poor , alcohol brands not good you have to upgrade to get decent alcohol. Bring your own cups! They have dirty plastic ones that look terrible and old. Service at bars poor! They have like one bartender serving many , you wait too long for a drink. Pool chairs with cabanas an issue rhey need to have more chairs and umbrellas available and they dont. I recommend Dreams Onyx way better even though not adults only you get the top notch over the edge service with amazing food even not with upgraded package and still have the benefit of jumping on the trolley and going next door to use breathless adults only to party!

I was extremely disappointed with my stay at this resort. From the moment I arrived, the atmosphere felt unwelcoming, and several interactions made me question whether colorism played a role in how guests were treated. The bartender at the Purple Bar was especially unprofessional. There were only about 10 people at the bar, yet it took me 45 minutes to get served while he spent most of his time socializing with lighter-skinned guests. Multiple people around me even noticed the difference in treatment, which made the experience even more uncomfortable. The resort overall felt outdated, the food was mediocre, and the app constantly malfunctioned, which prevented me from making dinner reservations during my stay. On top of that, the rooms were not clean — I even found a bug in my room and took photos. I travel often and stay at many resorts, so I know what quality service and hospitality should look like. Unfortunately, this resort did not meet basic expectations. As an American traveler spending money to support tourism, I expected respect and professionalism, but instead I left feeling ignored, uncomfortable, and disappointed. I would not return or recommend this resort based on my experience. This is the only Royalton I felt like this. Last thing it felt like a retirement home, very boring.

Very nice resort! Clean pools! And the beach is beautiful! They have Excursions you can sign up for with them! You get a butler with your room to book dinners and anything else! Room service is awesome as well! Very clean! Nice spa!