Royalton CHIC Punta Cana Resort & Spa

We were celebrating my husband's and sister's birthday. Our stay was for 3 nights and 4 days. My sister's room did not have hot water for showering all 3 nights and my husband and I only had hot water for one night. Despite our reporting this to the concierge, front desk and staff, it was never fixed. When we asked to speak to the manager and/or supervisor, we were told they were not available. When we asked for some type of discount on our rooms, we were told that they could not do that because we booked thru a travel agency. The smoke alarm went off one night at about 2 am. There was not a fire nor fire trucks after having people evacuate their rooms. No one knocked on doors to ensure that everyone had left their rooms. There were 4 restaurants, besides the buffet, however only 2 restaurants were opened each night and were usually booked with only late seatings. The buffet did have a good selection of food, and it was tasty. The resort appeared to be short staffed our entire stay. My husband and I have been going to all-inclusive resorts since 2018. I hate to say but this one ranks at the bottom of them all. I have no idea how they have an overall 4 str rating.

Disappointing Stay at Royalton Punta Cana This was my second terrible experience with the Royalton brand—the first being a few years ago at Royalton Saint Lucia where there was actually theft. Both properties suffer from severe lack of staff training and a run-down aesthetic. To top it off, the resort frequently smelled like sewage. Check-In & Accommodations Horrible Check-In-Despite a nearly empty lobby, the wait was ridiculously long. My sister was unwell, but staff repeatedly pushed back our check-in time until management finally stepped in to "miraculously" find a room however THEN The room was not up to par. There were orange stains on the comforter, a filthy bed frame, a disgusting coffee pot, and old, hardened sugar/creamer packets. The shower and toilet were dirty enough that we had to sanitize the room ourselves. The room phone only worked on speakerphone and was missing all instructional stickers for room service or the mini-bar. Dining & App Failures * We weren't told at check-in that reservations were mandatory for almost every restaurant. By day two, everything was booked for the weekend. Despite the reservation-only policy, the restaurants frequently sat practically empty. Staff refused to accommodate us even when tons of tables were visible. Terrible Food Quality: The breakfast buffet was the worst I’ve ever had. Because we couldn't get reservations, we were forced to order room service, which had a severely limited, disgusting menu (you couldn't even order a side of fries). The resort app was completely useless and wouldn't even allow us to order breakfast. Service & Atmosphere Rude Staff: Restaurant staff had terrible attitudes. Bartenders at the main pool bar completely ignored walking guests to slowly cater to a few people inside the pool, despite having five bartenders on duty. The overall vibe was depressing; guests in the lobby consistently looked miserable. No Nightlife: For an all-inclusive, adults-only resort, closing everything down at 10:00 PM makes absolutely no sense. Adults on vacation shouldn't be forced to go to sleep or eat terrible room service that early. I will never stay at a Royalton property again!!!!!!!

Ingrid made our day and our vacation the best ever we would definitely come back to visit her and we would recommend anybody else to come and look for Ingrid from the club. Royalton Chic.Resort

First of all this hotel is definitely 5 stars for my husband and I. We went for our anniversary and we had an amazing time. From the time we stepped foot on the resort everyone was very nice to us. We had a butler by the name of Omar and let me tell you! That is an amazing man. He did very thing he was supposed to do for us and more. He met all of our needs. Even when we were away doing excursions he still made a point to always check in with us to meet anything we needed and wanted. Winstin was our cabana server. And let me tell you he was such a vibe! They definitely have great energy here at Punta Cana Chic!We will definitely plan to visit here again next year. We love the Royalton Punta Cana Chic!

Our stay at Royalton Chic Punta Cana was good! The hotel is beautiful! However, the rooms are a little outdated since I last visited in 2023. The common areas, hallways and dining areas were clean The restaurants and entertainment were Great!! The staff was amazing and hostess Nercy treated us with care and kindness. I would visit again.