Royalton Splash Punta Cana Resort & Spa

This place was very awesome! Service was very excellent, especially sorainny! She was great def recommend!

Had multiple issues with staff accessing our rooms and stealing items including sunglasses t shirts and other personal objects. When reported to hotel front desk and appropriate staff, they seemed to accept it as normal practice there and did nothing to stop it.

My experience with my butler OMAR at the hotel Royalton Splash was absolutely amazing! He went above and beyond to make sure everything was perfect. His attention to detail, kindness, and professionalism truly stood out. He was awesome, and he made my stay even more special!

Wonderful staff and delicious food.

I called this place from an adjacent resort to ask if day passes to the water park are available for purchase. The receptionist told me yes, that the price is $125 for adults and half that for kids. She told me that if I was coming the next day she'd give my name to the front gate and I could enter and purchase my pass. I showed up as instructed. Security had no record of my arrival. I was not allowed to enter or purchase a day pass (they said that had to be done in advance online - NOT what I was told on the phone). I spoke to a manager who gave me a nope. I told them I came all the way there with my child on the instructions of their own staff - didn't matter. I understand that policy is what it is. I also understand that policy is written by people and management has discretion in these cases. They could have said, "we understand, sir. Come on in and we'll set you up with an exorbitantly expensive day pass to our just-ok water park." They've got internet, right? Under the circumstances (THEIR employee having caused this) they could have made that online reservation on the spot. Instead they decided that the better move was to send an excited seven year old home disappointed. Oh and hey - this is supposed to be an ALL INCLUSIVE resort, right? Did you know that the water park is an extra they'll charge you for even if you're a guest? Scummy business practices from this resort. If you're going to deal with them get anything they tell you in writing. If you want a water park, go to El Dorado instead. It's way better for the same price.