Royalton Splash Punta Cana Resort & Spa

This was my 2nd time going to Punta Cana and I have to say this time was below average compared to my 1st trip there. The food at the buffet was very much below my expectations and some of the staff were not friendly at the buffet. Some of them seemed agitated and seemed to forget that we were on vacation. Others were very nice and accommodating. 1 thing that made my vacation a little better was choosing the diamond club option that came with a butler. Thank God my butler was Edwin. He was very informative, patient, understanding and so helpful! He is really the reason why I didn't give this resort a 1 star. His hospitality made up for my disappointments and I am so thankful to have met him. Also, the diamond club allows you to eat dinner at better restaurants that are on the other side of the resort. (The Royalton side not the Splash side) You can also enjoy the adult nightlife on that side which was also a little perk. All in all, I would not choose this resort again. I do, however, wish that when I return, Edwin could be my tour guide. He was hands down the best!!! Thanks,Edwin, for everything!! I truly appreciated you!

Location was average. Atmosphere was okay. Rooms were horrible. Try having twice to have issues with your room, including the ceiling falling in my shower, to having to argue with management for another room, only to get in that room and the shower once again, the knob where the shower turns off falls to pieces in your hand. Oh, and do not upgrade to butler services. You will be told to handles things on your own. Even after hinting a tip at the end as well as already given one in the beginning. In addition, reservations are a joke. They tell you to wait until your there, only to find out the reservations are booked. Very restricted for being all inclusive. Would not recommend staying here.

We booked this holiday via Tui. We were 2 adults and 2 teenagers 14 & 17. I have visted Dominican Republic 3 times and was excited to take the kids. I had some expectations because of the other hotels and areas I stayed at previously. The hotel has 2 hotels, the Royalton splash and the Royalton. We stayed to the Royalton splash. When we arrived I have to say the entrance was very mediocre, we were offered a welcome drink which was nice, but the decor was very dated. We were shown to our room, which when I first walked in I was pleasantly surprised, it was large and spacious with 2 king size beds, a walk in wardrobe and shower room. Upon inspection the floors were not cleaned well, the mirror on the wall was smeared and the curtains were hanging off the rail. Some of the clips were missing, it would have taken the maintenance 10 minus to fix - but NO, even telling the hotel staff, it stayed like that for the duration of our stay. We didn't have a hairdryer, when I informed reception they delivered one to the room within 10mins, which was great. There is a coffee machine, however coffee is awful - we used both coffee bags for each serving to make a little stronger. It's OK if you like weak coffee. The fridge was not always filled and the rooms were not always cleaned to a 4 star standard. There are 3 pools to choose from. The main pool can get loud however if you prefer the quieter option you can go to the other. There are always plenty of beds. Even if you are a late riser you can still get a bed however beware there are 150ish beds around the main pool and only 12 parasols. Not much shade to the point we all suffered burns, even after applying factor 30 and 50. The pool towels, you have to get from the other hotel, which is about a 10min walk from the splash hotel. Why they do not have a towel station at the splash hotel is beyond me. The hotel is on the beach, but the splash hotel is situated behind the Royalton hotel and takes about 10mins to walk to. The first week the beaches were full of seaweed. It was so disappointing however by the 2nd week the seaweed had gone. The sea was clean and the sand is soft and white. The hotel is on the Atlantic side, so expect the sea to have some waves. There are some restaurants at the hotel you ban book, I recommend the Mexican and both Italian. The buffet is OK, when I first ate in there it felt like a dinner hall. The tables were laid the same during all sittings. I expect the tables to be laid at dinner with at least a table cloth, but they don't. It's just not very inviting. I found most of the staff rude, and not very accommodating. It seemed like if you did not speak Spanish you were not getting the service you want. The buffet verity is OK. There should be something to find, however after a week I was sick of the food. Salt and pepper is a no go, they are like gold dust and trying to find a teaspoon, well they are in limited supply too. I would say it's an OK stay for a week to 10 days maximum. I will not be returning to this hotel.

This is the most ghetto resort I've ever stayed. I've traveled all over the world & will never come back here. The food isn't good, is redundant, the staff isn't friendly, takes forever to get anything. Especially room service. We will NEVER stay here again. They charge my cousin an extra $350 because they said her 12 yr old was listed as a child. The alarm went off from 6a - 7a at my other cousins room, the hotel is old & needs to be redone.

mexicana cantina: service was very fast and the food was really good we came back a second time