Secrets Royal Beach Punta Cana

Overall we had a good time. It is a larger resort compared to what we usually travel to. We would have liked more staff being personable. Some of them were great, but others acted like they didn't care if we were there or not. Our room was amazing and was always clean thanks to Maria! The beach was great and the seaweed was always cleaned from the beach each morning. The pool bar was just so so. We would walk up to the bar and sit there for quite a while before they would wait on us, when others came up after us and would get waited on right away! It was frustrating. Many times we would get out of the pool and walk to the beach bar and get served right away! There were several people who did make our trip better. Modesto in the buffet was amazing, he brightened our morning!! Big Papi in the lobby bar made a mean dirty martini! Ruben was the best beach waiter ever! He brought us cold drinks and great conversation! Juan at the beach bar was a great bartender also! While laying on the beach Joselo the security guard kept us safe! The food was great, the ribeye steak in the Bluewater grill was the best steak I have had in a while! Carlos in the Himitsu restrauant was very entertaining, he made our dining experience fun!

This is a beautiful location (right on the beach and the facility is wonderful! The room has a bit of a funky, mildewy smell which I didn't like, but I don't know how easy it is to control that with the humidity there. Our "tropical view" was literally a few bushes and a dirt road that was used by service vehicles and employees walking to other locations throughout the resort. It was by no means a beautiful view. The food was just okay. Not great, not horrible. Blue Water Grill was the best restaurant we tried while we were there. The buffet at La Riviera gave tons of options but none of them were great, just meh.

This is the best resort we have visited so far! Service is impeccable! Modesto, Josephina, Angel, Alex and Wilson made our stay so enjoyable and amazing. The food is great and the views are breathtaking! We cannot wait to go back!

Secrets Royal Beach was beyond our expectations. We had a Preferred Club room with a private pool. The room was beautiful and housekeeping staff was extremely attentive. Our personal butler Alberto went above and beyond to make our week relaxing and wonderful. The preferred club pool areas are quiet and relaxing with wonderful staff. Fany Lux at the preferred club pool got to know us well and kept the drinks flowing with charm and amazing customer service. Sammy the bartender in the preferred club lounge greeted me with a fist bump and a smile every time I saw him and made excellent drinks. The grounds at Secrets Royal Beach are absolutely beautiful. Every corner that you turn leads to another gorgeous lawn or garden or pool. The beach is expansive and immaculate. One deterrent for the beach is that there are vendors that will walk up and try to sell you things -- very typical at every Caribbean resort we've ever stayed at, but still kind of a nuisance. Nothing to do with the hotel, of course. The food was quite good for all inclusive. We only ate at the buffet twice, because there were so many other options available. We ate at El Patio twice -- the first time the food was absolutely superb. The second time was not quite as good, though we ordered the same things, so there was a slight lack of consistency there. Himitsu was delicious. We ate a la carte rather than at the hibachi bar. Bluewater Grille was quite good as well, though the seafood was served on a hanging skewer and ended up cold. 10 out of 10 presentation, not so much for end result. Bordeaux was phenomenal. The best perk from Preferred Club was getting to eat at Oceana for breakfast. Nothing beats breakfast made to order with the ocean breeze blowing through. Preferred club was very much worth the added expense, because it gets you the extra pool areas and breakfast and lunch at Oceana, and having a personal butler like Alberto was worth every penny.

We really enjoyed our stay at Secrets Royal Beach and would love to return if we are able. One of the best parts of our vacation was the staff. Shout outs to: housekeeper Lourdes Louis; Marlon "Baby Chicken" Jacob - waiter at Oceana & Bourdeaux; Gabrielle - waitress at Oceana and Himitsu; Julio -Preferred Club bartender; Charina - Oceana hostess; Gabriel - Preferred Club pool & Lazy River "gatekeeper"; Alberto - our Butler. Only thing we did not understand was in the BlueWater Grill. There were 8 60" wall mounted TVs with rotating screen shots. What a glorious opportunity to highlight Dominican history, geography & highlights. However the vast majority of the screen shots were USA based.