Secrets Royal Beach Punta Cana

Nothing was special or stood out. There are a million different all inclusive resorts that go the extra mile for you, especially the more expensive ones. There was none of that here. Be careful if you buy an excursion through the resort. We booked, what we thought was a catamaran tour that went to a sand bar, beach, and then a blue lagoon. Full bar was included. Well, we never stepped foot on a catamaran. We were transported on a "speed boat" and a "yacht" ( which was basically a 2 story boat with a dance floor. Drinks were served in cups which were slightly larger than dixie cups which didn't even seem worth it. The sand bar and beach were nice but there was no service on the beach which has been my experience in the past. We never went to the blue lagoon either. We honestly thought we got on the wrong tour. Also, we were 1 hour and 45 minutes late back to the hotel from the time the tour desk said we would be back. So we missed our dinner reservations at one of the specialty restaurants. We ended up eating at the buffet, which isn't the worst thing in the world. Just be careful and make sure you know what you are getting. When we checked in, we were hounded by a woman who kept telling us we got a money credit for spa, restaurants, blah blah blah. We entertained her sales pitch until it got a little much. She kept telling us that she worked on commission and that we could help her out. She asked if we could come to breakfast the next morning at 8:45. We said that if we were up, we might come but that we didn't want to commit to anything because we had traveled all day and wanted to relax. She said ok and we left. We got a call the next morning at 8:15 to "confirm our reservation at breakfast at 8:45". Yeah that made us both mad since we were up late having fun and wanted to sleep in. The staff was friendly and personable but nothing special. It seemed as if they were rolling their eyes at people behind their smiles. The entertainment staff was friendly and helpful as well but they seemed more interested in flirting with the younger girls than doing their jobs. They also participated in their own events while guests were waiting to participate (volleyball). The shows were fun though. Housekeeping was decent. We had a bed made and clean towels every day, but again, nothing that stood out or was special. I will say that the place was spotless. So there's that Overall, meh. Nothing special so we will go elsewhere next time. We had an absolute blast though

My husband and I had a wonderful time at this resort! This was our first trip alone together since having our daughter and they made everything very easy. The staff were all so friendly and welcoming. The beach and the water was wonderful.

Fantastic location. Love that they keep updating and putting money into the resort. The team there cleans up the sea weed daily. Beautiful beach. The staff is outstanding. Everyone is so nice. We ate breakfast and lunch in Oceana every day and the staff was fantastic. Warnes our butler treated us well and made everything easy. We did Japanese to start and Julio and team treated us well. Then went to Blue Water Grill and Jean Carlos and team were amazing. Gabrielle and Elkin made our meal at the French Restaurant fantastic. Wazkin and team at the Mexican restaurant also fabulous. Rosa, Fanny and Danielle at the Preferred pool made sure we always had a cold drink in hand!! Ariel kept the fresh towels coming. Absolutely Fantastic Experience with entire team.

Overall, the experience was great! Preferred club is recommended as it provides access to the entire property as well as a catered butler service. We leveraged our butler service to get fresh pastries and coffee each morning delivered to the room. With the private pool we had, this made for a great morning. Warnes, our butler, was extremely friendly and actually helped me practice my Spanish. Additionally, the preferred pools had great service, whether that was you in the pool or tanning in our chain. David (preferred pool bartender) made that experience extremely nice and friendly, motivating us to return to that pool daily. Would definitely recommend!

We had to leave early due to a family emergency. We left two nights early and the General Manager informed me we would be refunded for two nights. I emailed the hotel twice and they have not replied to my emails. I contacted my credit company to file a partial dispute for two nights. This is dissapointing that the hotel has not responded or issued the refund. The rooms in the resort are outdated and dark. There is no sofa only uncomfortable wicker chairs at least in our room. The fan has only one speed - high. Service was slow. Minibar is only restocked when you ask it to be. No snacks like other all inclusive resorts. The restaurants did have good food.