Secrets Royal Beach Punta Cana

⭐⭐⭐⭐⭐ An Unforgettable Stay We had an amazing stay at the Secrets resort in Punta Cana. The resort was beautiful, relaxing and welcoming, and the service was excellent throughout our visit. A very special thank you to Francis and Modesto, who looked after us exceptionally well. They were always attentive, friendly and professional, going above and beyond to make us feel special every single day. Their kindness and outstanding service made our holiday truly memorable. We are leaving with wonderful memories and would highly recommend this resort. We hope to return again soon!

The whole stay was amazing and we definitely will return to visit! The people were so nice and helpful with anything that we needed.

We had a wonderful time celebrating our 9-year anniversary. The staff did multiple things to help make the trip special. We would definitely recommend a preferred club experience. The staff and guests we met were delightful and made the experience. The opportunity for excursions and other activities is countless. There's always someone there to greet you with a "my family"! We loved that.

We paid about $2,894 for five nights in a Preferred Club Junior Suite Private Pool King. Unfortunately, the experience felt very average for the price. The room and private pool were excellent, and I appreciated the vegetarian/plant-based protein options. Those were the highlights. Unfortunately, the service and attention to detail were inconsistent. Check-in was chaotic, our room assignment was initially mixed up, and our butler often took up to two hours to respond while having very limited ability to actually help. Champagne bottles were only available through room service, one bottle at a time, with approximately a 45-minute wait. This negated a lot of the joy in having a private pool. Food was also inconsistent, including poor-quality dishes, a hair in my wife's meal, unlabeled buffet items, and—most concerning—food in the area labeled “vegan” that was apparently not vegan and made me ill. Management's response pointed out that a Food Concierge is available, but I believe food labeled vegan should actually be vegan. The resort credit was another disappointment. It was presented as $200 in credit but was actually restricted coupons, and the spa promotion available through the app was cheaper than using the “credit.” Finally, this is a very large, noisy, party-oriented resort. We found the younger drinking crowd, evening entertainment outdoors in extreme heat, crowded pool areas, and constant noise to be a poor fit for the more sophisticated experience we were seeking. Management did acknowledge our most serious housekeeping issue—our room door was left open after cleaning—and said it had been escalated to Housekeeping Management, which I appreciated. I don't think this is a bad resort; I simply don't think it's a luxury experience in the way we were hoping. If you enjoy a large, lively adults-only resort, you may have a very different experience. For us, we'd rather spend more for a smaller, quieter, more polished property.

I had an amazing time at the hotel. They have an excellent costumer service. Top bartenders Alberto e Jose!!!They make the best drinks! 🫶🏼