Secrets Royal Beach Punta Cana

Lovely Hotel, a bit dated now could do with a wee upgrade, beautiful entrance & reception area. Our checking in as preferred was a breeze, small separate check in area with a bar & snacks served cold Prosecco’s and meeting our wonderful butler Marcus who couldn’t have been more helpful The room was dated but clean, the mattress was a bit worn could do with updating. We came here after a week at Secrets Miches which is fairly new. This hotel is a lot bigger better facilities I’d say, busier, as a Sandals girl it strikes me as the “younger” version. The restaurants are all centered around the main covered entertainment area. Well designed, the food was MUCH better than Miches the restaurant are fabulous my main complaint would be the lack of reservations. The ridiculous buzzer system where you had to wait 90 min for food is not acceptable the benefit to preferred should be allowed to book specific times. The entertainment was fabulous here, superb shows every night the team were amazing During the day I heard live music & entertainment at the large busy pool (never in it) all was very good. As preferred we were able to take advantage of the 2 smaller pools We hired Bali Beds at the quieter pool which were excellent and well served by pool guy Umar? Great service here I even managed to go in it weren’t as cold. The smaller pool by the beach was swim up bar excellent service here. Sometimes It was a bit wiffy with the constant smell of the beloved burgers 😩 The beachside restaurant was a fav for breakfast and the buffet was busier pretty generic food service - good voices. my main bug bear here was the public toilets specifically in the main lounge they were the smallest dingiest toilets the locks didn’t work I would expect in a 5 star resort better facilities - please upgrade them soon!

The rooms are clean and neat. The front reception staff are more interested in you getting you to upgrade to preferred and would not take no thank you until said many times. The push for the Vacation Club is burdensome when checking in it took many times saying no. The specialty restaurants food was not good. Staff was nice and attentive, but the food was mostly overcooked. It was our 30th anniversary special occasion and even though it was noted at check in, it was never acknowledged. Many doors around the resort had Happy Anniversary signs and Happy Birthday signs, but we were missed. Our room's mini bar had a variety of drinks, but there were no snacks and no rum in the room as expected. Housekeeping missed our room on 1 day of our week long stay. As a World of Hyatt member I would rank this resort as average.

Writing this review not of our experience as we don’t go til May 1 We have reached out several times to resort through email an ‘crickets’ We have been to at least 20 different resorts and they always reply. My fear is, with travel insurance where i can switch, they don’t bother responding, what will customer service be like once there. Disappointing for sure

Secrets Royal Beach resort is absolutely stunning. We enjoyed every aspect of it. The staff, beach, pool, and food was the best we have ever had. We travel a lot and this is by far the best place we have ever been. We will definitely be returning in November. We upgraded and stayed in a partial ocean view with the preferred club. Well worth the money. Our butler was Daya and she was truly an outstanding person. She made our vacation amazing and went above and beyond to make everything perfect!

5/5 excellent hotel with a beautiful beach so clean and amazing staff. Junior, hot coffee, Roxanna, chocolate, Michael j, Mr Fire, Smiler, Flower can’t forget Antonio these all made our stay! Lady around the pool so hard working what a lovely person loved her. Also Marlon Jacob’s, in blue water grill fantastic! Alexander in Rendezvous Bar best cocktails ever, Carlos in the French restaurant so good, we will definitely be returning next year.