Sunscape Coco Punta Cana

We were upgraded to sunclub upon arrival, maybe because they were aware it was our honeymoon, our concierge was Franlin - amazing. - great at his job’ The cabana rental is very affordable here $20/day and offered full food and drink service - Alvin is amazing and Vilenia was accommodating as well. The spa is expensive but beautiful, the hotel rooms are dated with old furniture (not a lot of drawers for clothes or storage) but everything is functional- our view was breathtaking! We did an excursion to Saona Island, to us it was overrated, the beach was so rough, lots of broken sharp shells, and the ocean floor in this area is very rocky, felt like concrete and large rocks - not swim able at the beach, although it looked beautiful! Our tour was way too long 12 hours and too many drunk people- falling off the boat and crazy dancing by the end of the tour, do not recommend this excursion! Overall Our visit to DR was fabulous and will return!

Great resort accurately described a 3 star + by TUI. Beautiful beach and quiet pool areas, depending what part of the resort your room is ie sunclub or the larger accommodation area. DO NOT upgrade to Sunclub through your holiday supplier. TUI wanted £1400 to upgrade a week or so before we flew. I upgraded on arrival for £400 for 2 of us. The rooms are large and spotless. The maid service is very good and all the staff I encountered were very friendly and cheerful. The entertainment is energetic but a little hit and miss. There is a long wait to get into the restaurants in the evening, but the advantage of upgrading is that the Sunclub is a dedicated restaurant with a ton of choices. I couldn't fault the cleanliness or the food presentation but it seems almost inevitable that at some point in these sort of places, that the dreaded stomach upset arrives. My partner and I both were put out of action for several days and I was also physically sick. The Spa lady is very persistent haha and we eventually caved in and had a day at the Spa. It was very nice but a little pricey $200. The attention afterwards once poolside in the Spa was non existent. So although there is a bar etc, unless you want tea or coffee or cucumber water, there was no one at said bar. Its a great place and we pretty much had the pool to ourselves. Now the bad bits.... If your looking for peace and quiet then you may be out of luck. We encountered quite a few Mexican and South American holidaymakers that lived every day like it was the Rio Carnival! Their boom box goes on by the pool at 9am, and your going to listen to high octane Latino Carnival music all day wether you wanted to or not. There is also not enough parasols around the pools I felt. It gets very very hot and you wont want to run out of suncream. The shop is ridiculously expensive and wanted 40 odd dollars for a bottle. I nearly fell over as well when the price of a thermal cup for a large cold drink was $48. My last part of this review probably wont apply to many readers but..... DO NOT GO IN THE CASINO!!!! The pay rate on the machines is woeful and the place has absolutely no atmosphere whatsoever. I played Blackjack and also watched other couples playing and we were all brutally wiped out. I have played the game all over the world and never seen or experienced anything like it in my life. It went beyond bad luck, and for a 6 deck manually dealt game to only produce 1 Ace in an entire shoe is almost impossible. When I asked them to open the roulette table I was told they were closed. They were very much still open.

The workers could have been more helpful, room service just opens the door without knocking, my roof was leaking when it rains, I called front desk for an hour and the last time I called they told me it is raining and they can't come. I told them it is raining in my room. My face broke out with pimples, I asked from them to change the sheets and they switch it with my daughter's bed and mine. There was no body wash in the bathroom, I asked for it to be filled up and they didn't. My mini bar never got refilled. When checking in the first room they were painting it so wet paint. I had to wait an hour for another room without even an upgrade due to the delay. I can go on but am sure you understand the stress. I was there for 7 days. and they don't care or give you any upgrades or incentives for any inconvenience that occurred

Yvelise ,Gregory ,Yaritza , Alberto excellent customer service very attentive very polite, as well as accommodating

Perfect location, animation perfect. Carlo and Ariela offer super service at the sunclub buffet. The cook for the meat was perfect too. Room was clean