Sunscape Dominicus La Romana

The service was terrible. The seafood was extremely salty. There was very little variety in the food selection, and the bartenders were slow and had poor attitudes. They looked like they did not want to be there, and every drink we ordered took around 20 minutes to arrive. Even the hot dogs and burgers at the snack bar were awful. The hot dog was so bad that I almost vomited while eating it. The bread was dry and stale, and the sausage made me feel nauseous. I will never return to this hotel with my family. We were a group of 13 people and had high expectations, but the experience was a complete disappointment. This hotel was a total letdown, and I would not recommend it to others.

Friendly staff, stunning location and good food. Air conditioned gym, plenty of bars and food choices. Would love to come again

We had a wonderful stay at Sunscape Dominicus La Romana. The resort was beautiful, the beach was relaxing, and the staff made us feel welcome from the moment we arrived. The check-in process was smooth, and the Sun Club benefits made our trip even more enjoyable. The staff throughout the resort were friendly, helpful, and always willing to go the extra mile. From the restaurant teams to housekeeping and entertainment staff, everyone contributed to a warm and positive atmosphere. Service was consistent and attentive, and we always felt well taken care of during our stay. A special thank you to our butler, Alba, for taking such great care of us throughout our stay. She was always available, very kind, and extremely helpful with everything we needed. She handled restaurant reservations, spa appointments, and daily requests quickly and smoothly, making our stay stress-free and easy. We also had a great spa experience thanks to the exceptional service from Aralisi and Orbida, who were professional, kind, and made us feel very relaxed and comfortable. Overall, we had a relaxing and memorable vacation and would gladly return in the future.

I came to this location with not much expectations, but I've been extremely well impressed. There would be things to moan about, but for a very budget friendly holiday, I will mention all the good ones. The scenery it's out of this world, very "Instagram" like, the grounds, absolutely gorgeous with a variety of wild life, just beautiful. Food, delicious! 10 out of 10 And now the best part, I'm at sip&dip swim up bar, and what a jam it is!! And out of all, the cherry on the top, Jose, an absolute brilliant person that makes THE BEST MOJITO I ever had in my life, and thrust me, I've been a few place 😁 Can't recomand him enough! Not many people tip at this place, I like to, but he's just amazing, regardless! Again, I can't express it enough, the best cocktails, but especially MOJITOS I ever had in my life!!! Thank you Sir! Honest review, from room 6306

Positive points, but there are many areas that need improvement. Overall, it is worth highlighting the staff's lack of friendliness, the poor quality of the service provided, and a massive lack of efficiency. ​Having stayed at this type of hotel or resort in the country four times now, this is the one that disappointed the most given the price/benefit expectations. In fact, globally speaking, it is one of the worst—if not the worst—when it comes to the staff's lack of friendliness, lack of care regarding the service provided, lack of empathy, and inefficiency. ​The general cleanliness of the rooms needs to improve significantly. The age of the rooms or the lack of maintenance is also quite visible. ​There is a huge problem with the lack of sun loungers; by 7:00 AM or 8:00 AM, there are almost none available, whether by the pool or on the beach. There is also a certain lack of variety in the food, and a shortage of drinks in the mid-afternoon or mid-morning. The pool was very dirty, alternating with way too much chlorine. ​On a positive note, the Coco Café is one of the best cafes of its kind—open 24 hours with simply fantastic cakes, ice cream, and coffee. The Un-Wined restaurant is a true benchmark; in fact, the food is perhaps some of the best I have ever had the opportunity to taste in this type of restaurant, simply fantastic! ​The hotel grounds are very nice, well-kept, harmonious, and offer good accessibility. The entertainment team is also one of the best, if not the best, I have ever encountered. The variety and quality of the events, the interaction, the different types of shows, the constant fun, and their ability to engage and interact with people are simply fantastic. The beach is very pleasant, and the pool area is large and very nice. The number of activities available to do at the hotel is also a huge plus, especially when traveling with children. ​It has the potential to be one of the best value-for-money hotels, but it needs a serious restructuring in several areas, emphasizing once again the quality of the service.