Sunscape Dominicus La Romana

We stayed at the hotel for 10 days. Our experience did not start of good, both telephone and TV did not work and bathroom door was broken. After 3 trips to the front desk, our room was changed. We were moved to a new room in Block 14, it was very nice however it was an adjoining room and therefore we could hear everything from the room beside us, right down to their conversations and their baby cried alot, often through the night, we would drown out the noise by turning up the TV volume. The room on the other side had a couple who must of encountered something very bad because there was a loud and very long argument through one night that woke everyone up. The echo in the hallway was horrible, you could hear people constantly walking up and down. In addition, our room was not cleaned until 4 pm most days, one day we had to ask the concierge to call someone to come and clean it, we could not get back in until after 5 pm that day. We could get past all of the above but the one thing that was the toughest was the language barrier. I am english, my husband is french. I would say at least 75% of the staff cannot speak english. We gave up trying to communicate, it was imposssible. For example, everytime we went to the coffee shop, our order was done wrong, either they don't listen, can't speak english or just don't care. How can you hire customer service employees that do not speak a universal language. They don't have to be perfect in the language but basically speak some words. We had one gentleman ask us for feedback about our experience at the hotel but did not understand a word we were saying, so we gave up. Another good example, we asked a number of servers questions about menu items and again no success, we just gave up. Lastly, the alcohol is very low end. It is served in a paper cup and there are not enough bars. I do have one good thing to say, the food was very good except the food truck, stay away, don't waste your time. The beach is rocky but very beautiful, get there early so you get a chair, it is popular. The entertainers do their best, but it is amateur. I have been down to resorts on a number of occasions, this was not my experience. The grounds are amazing, well kept, the gardeners to a great job. Overall, I would say half the staff are happy but the rest look miserable and dont seem to want to be there. We had planned on going to this resort for a 40th birthday party with a number of people, this was a trial trip, needless to say, that won't be happening. We will also advise our travel agent to stop referring this hotel.

This is a nice family resort with lots to do for kids and teens as well as adults beautiful beach calm water with some rocks, closer to the pier side of the beach, but if you are on the Sun club Beach there are no rocks in the water at all. I would recommend a Santa club room as there are great benefits to being in the same club room added restaurants bars and a designated send club pool. The pool access rooms and remote rooms are not very big so, if having a larger room is important to you, then I would just go with a regular swim club room,. Accessibility at this resort is pretty good having a designated accessible Palapa on a platform beach wheelchair with a ramp rate to the ocean. I am in a wheelchair. But I can transfer and walk a short distance I used the wooden walkway to the pier parked my wheelchair and then use the pier to guide myself into the ocean a few times. It was nice to find a place where I could easily go into the ocean. majority of staff were very friendly and willing to help with anything. our preferred breakfast place was kaleidoscope which is a designated sun club breakfast buffet . Some cons were the food was inconsistent depending on who the cook was that day either it was really good or not so good . Lots of food you would expect to be warm or hot arrived cold like French toast and some desserts Cold flambé? The Sam’s Club bars have top shelf liquor you just have to ask for it. Every night there was entertainment of some sort singing dancing one night there was a circus show as well as a white party one night. If you are looking for a party resort, this is not the one, but if you want to spend good family quality time together than I would highly recommend this resort. They do not have any wheelchair accessible rooms so if you cannot stand up off a toilet or walk short distance than this is probably not the place for you

Bad service in kaleidoscope and Windows buffer, almost all waiters can’t speak English and poor English knowledge. You can’t reserve any a la cart restaurant except live line. You can waste 1-2 hours to enter such restaurant. Menu does not comply with cooked dishes. Once more waiters do have no English knowledge and can’t admit correct order orally or by menu line. Very nice and warm Caribbean Sea

Great resort. The entertainment and service were incredible, nothing but great things to say about the workers and the environment they created. My mom and I made friends with all the workers because they were so helpful and funny. Amstar was great, very helpful and personable. Food was very good, nothing extraordinary but the restaurants were very good and what we looked forward to in the evenings. Water was beautiful a little rocky, but you could go down and find a less rocky spot.

The resort has beautiful grounds and beach, and the potential to be an awesome resort, but the customer service is lacking. Yes, the rooms are tired, but we can live with that if the service is average or above. While we found some great staff members (Frankelin, our Sunclub butler, Orbida the masseuse at the spa, Hugo at the Italian restaurant, great hibachi chef at Chopsticks, awesome waitress at Kaliedoscope breakfasts, show performers), we found that quite a number of the staff didn't seem to care whether we were there or not. The bars at the Sunclub pool and the Sunclub lounge bar were the most "interesting" - we were often passed by for drink service and those in line behind us served first. We don't know if it's because we speak English? We did tip - housekeeping, food staff, bar staff, spa staff. The Sunclub lounge bar does make a good espresso martini when you are served. Shows were really good, as were the a la carte restaurants we tried. Nice not to have to make dinner reservations, as it's first come first serve for all the a la cartes except the hibachi tables at Chopsticks. La Cala is an addtional cost and reservations must be made. Unsure if Sunclub was worth the upgrade, as the only rooms we saw were in Block 16 - 3 rooms for the 3 couples travelling together. Our room was very close to the building just across the sidewalk and we could look directly into the room across. Noisy every morning at 7ish a.m. due to rattling metal carts being pushed by employees who yelled, whether just in conversation or arguing. And there was a service road behind our building that had traffic on it at any point in the day. The NYE party was really good, buffet was HUGE and extensive variety, the only downfall again being the drink service. We've been to a number of NYE resort partys, but this one by far had the slowest drink service. During our stay, drinks were very inconsistent in quality, even at the same bar. Overall, this resort has great potential, but didn't live up to it at the time we were there - 7 days at the end of December 2025/beginning of January 2026