H10 Estepona Palace

Hotel staff was very friendly and accommodating. I found the bed in my room to be a little too firm and housekeeping put a mattress pad on it which made it more comfortable for me. The buffets in the restaurant were huge and there was something available for everyone's taste.

H 10 is a typical costa resort style hotel. No complaints about room and location. Buffet style evening meal was fine, with plenty of choice. The chicken and / or fish could be griddle cooked in front of you, and always looked fresh, as were the salads. Breakfast in the "privilege" restaurant was consistently good and the staff excellent. The "privilege" upgrade was worth it for us , with access to quieter semi private facilities and to a self service bar with a fair selection. The privilege booking also provided one visit to the spa, which was very dark, and a bit of a flashback to the 1980's (when it was probably built). Paid entry is €25 , which we thought seriousy overpriced, and did not re visit. Two comments /complaints. 1. Badly stained carpets all along our floor (6) which looked like spilt bleach or poor cleaning of other spillages. 2. "Customer services" for us was not a good experience. On arrival we went to the desk labelled "privilege check in". The staff member sat there, who turned out to be customer services rather than check in told us she was unable to check us in and directed us to the main check in desk, where there was a queue. And wasn't very polite about it. Subsequently another "customer services" person said she could not make a booking for us at the spa, and could not phone down to them. We were advised to email them! Not very good customer service.

Fourth visit to H10, excellent service by all staff. Very friendly and they all go out of their way to deal with any problems. Good choice of things for breakfast and buffet for dinner. The weather was warm enough so my husband could swim in the pool on most days. The hotel is just out of Estepona but there is a bus stop right by the front of the hotel which takes you into the centre of Estepona. Good range of shops, cafes and restaurants and the walk back to the hotel is lovely along the front. From the hotel you can see Gibraltar on a clear day and well worth the visit to explore The Rock. The hotel is clean throughout with plenty of places to sit and read, or soak up the sun. We have enjoyed the stay again so much we hope to return next year.

Second year at the hotel and it didn’t disappoint! The evening entertainment was much improved this year and The Blue Team, in particular Tito, was outstanding. All of the restaurant team were efficient and accommodating. Great room overlooking the pools and the cleaning staff were superb. Can’t wait to come back next year 🩷

Our one week stay was great! Our room was large and clean; the housekeeper did a wonderful job - she organized our shoes and books! The hotel is quite large and sits right on the Mediterranean with a beautiful view. The buffet is large and very varied - there is something for everyone. We had an issue with our balcony door not closing properly and a repair person was there within one-half hour and fixed it. Would definitely stay here again!