Riu Palace Nautilus

I am writing this to warn anyone traveling with elderly or disabled family members. My parents chose this hotel to celebrate a massive milestone—their 60th Diamond Wedding Anniversary. Instead of a memorable celebration, it has been a deeply upsetting experience due to the hotel's shocking lack of basic accessibility and empathy. My elderly mother is disabled and cannot use a standard sunbed. She requires a regular chair to sit by the pool. Instead of accommodating her, the hotel has restricted her to one specific area. Every single morning, my parents are forced to retrieve a chair hidden behind the towel station. If someone is already sitting in that designated spot, it causes a public scene. My parents are made to feel like a nuisance, attracting unwanted attention from the entire pool area. To make matters worse, she is required to notify staff whenever she leaves the chair - this includes when she has to go to the toilet This rigid, degrading practice completely strips a disabled guest of their dignity. Forcing elderly, vulnerable guests to jump through hoops just to sit safely by the pool is unacceptable. Management should be ashamed of how they treat loyal guests celebrating a once-in-a-lifetime occasion. Do not stay here if you or your loved ones have any mobility or accessibility needs. They do not care. - Shame on you Riu

I visited Riu Palace Nautilus, Torremolinos with my mum in July. I researched to find the right hotel, based on location, adult only, dietary requirements etc The hotel was in a perfect spot… through the gate and across the promenade to the beach. The promenade has lots of shops, bars and restaurants along it. Also there is a lovely harbour a short walk away with numerous bars, restaurants and shops. The hotel itself is clean and modern. The staff were amazing… from reception, waiters, cleaners, restaurant etc everyone worked hard to ensure all guests have a great experience. The pool area had plenty of sun loungers and parasols. The loungers were comfy as they had wipeable mattresses. You could change your pool towels daily. There was also an indoor pool and spa, (we didn’t use it.) Around the pool were waiters bringing drinks or lunch throughout the day. Lovely cocktails and Parmesan fries! The room was clean spacious and modern with huge shower and double sink in the bathroom. Pillows were super comfy! Air con was great. We had a room on the second floor on the side. Partial sea view. Was lovely and quiet. Hairdryer was a bit slow… but they usually are in hotels. Now to the food…. Wow! I have coeliac disease and need a strict gluten free diet. They have a small gluten free area at breakfast with separate toaster and bread, muffins, rolls. Everything was labelled … for the first few days, the chef showed me around. Breakfast - every kind of egg, bacon, beans, mushrooms, etc etc Huge selection of pastries etc (not gluten free) Dinner - lots of fresh fish, meats, paella, potatoes, sweet potatoes, pizza, pasta etc etc (not all gluten free) Again every thing was labelled for dietary requirements. I could order gluten free chips made fresh. I ate a lot of salad, fish, rice, chips, meats etc always something for me. Food was good quality. The outside terrace was a lovely place to eat every day for breakfast and dinner, with a lovely outlook. Entertainment wasn’t the best I’ve seen but it was ok! Most people we spoke to visit the hotel each year… that says a lot! We will definitely return!

Wow! the refurbishment was amazing the shower was the most powerful shower I have ever had. The food was good before but even better now and i am so fussy but there was a lot of choice so i didnt have to have chips every night.This was our 4th visit nothing negative to say all the staff work incredible hard but a special shout out to Romy on reception who is so helpful and lovely, Olesya who always has a smile on her face works so hard and lastly Jaiver who greets you in the restaurant with a happy smiley face. Thank you for another great holiday.

Just returned from a week at the Nautilus. First of all, the location is perfect. 15/20 minute taxi from AGP airport. Right on the beach at Torremolinos/Benalmadena. The hotel itself is... stunning. The referb has done wonders to this place, the decor is classy and the rooms are so lovely. Not a paint chip to be seen. I really loved our room, it was spacious and cleaned perfectly each day. However, our air con never got lower than 22.5 degrees, despite trying to set it at 16 degrees every single day. It was ok. Any warmer would've been an issue I feel, thankful for the ceiling fan. Our room had a smart tv which we loved, however our Netflix rarely worked due to the hotel using a VPN (I think?!) so we weren't able to use it properly sadly. The public areas at the hotel are great - the sun beds are a little close together and you do get a lot of people putting their towels down verrrryyyy early in the morning (5:30-6am). However, you will manage to find something if you're not fussy about being directly by the pool. I found the service to be good - nothing to write home about, but decent enough. I felt as though there were a lack of staff around the pool during the daytime, but nothing major. Unfortunately on one occasion we did find that raw chicken had been put out at the buffet which was extremely off putting. We mentioned it to one of the cooks there and then who removed the raw chicken from the tray but didn't seem to be too concerned by it. We were then very careful about what we ate. However, the standard of the food overall is good. Better than an average buffet. One day, we did find an unidentified strange object in the pool that looked quite suspicious. We did ask three different members of staff to remove it or inspect it (as it did look suspicious) and not much was done for about an hour. I ended up removing it myself and it looked like a personal sanitary product - gross. Was not impressed at all by this, but someone did eventually come along to inspect - just a little too late. There was entertainment at the hotel each night, which varied from pianists, violinists, singers, etc. We really enjoyed our week at the Nautilus. Just a few picky things that I feel could've been dealt with better, but nothing that ruined our stay. Wouldn't stay again, but will continue to stay at other RIU hotels as I love the brand!

Fantastic location, rooms are more modern, food amazing