Riu Palace Nautilus

Still updating rooms in our part of hotel , it was not fully renovated as work still going on hammering and banging on mon-thurs 10.00-1600 some days

Beautifully recently refurbished hotel. Every single member of staff showed a polite and happy attitude with quick and efficient service. Excellent location in the middle of everything from beach to promenades and great restaurants and bars. We were on half board and the depth and variety of food was excellent- one minor point coffee and tea at breakfast could be better but small detail

Disappointing experience! With the best expectations as a Riu customer (more than 80 nights per year), we looked forward to this stay. The hotel has been upgraded to a Palace and is adults only — what more could one wish for? Unfortunately, this turned out to be our biggest disappointment. It did not feel like a true Riu experience. Most of the staff seemed unfriendly and indifferent. Breakfast was chaotic, and the evening buffet was well below expectations. Overall, the organization left much to be desired. In our opinion, this is certainly not a Palace hotel, but rather a maximum of a 3-star standard. The only advantage is its good location, close to Málaga. We will definitely not return

Xmas present to my husband son and pregnant DIL . Very recently renovated , we were worried as there were still diggers there month before . It was excellent , best Xmas present ever ! We had lovely rooms overlooking pool. , their room 208 was MUCH bigger than ours 109.The massive TV dividing bed from sofa I found odd but my pregnant DIL loved it . In summary Good hotel Excellent location Lovely staff , but a bit short staffed around pool Usual buffet food , nothing special-discovered the coffee machine last day ! Rooms comfortable , clean. , brilliant showers Beautiful indoor pool and Spa area Generally excellent service from arrival to departure Special parking and charging area for disabled scooters ( apologies for husband driving , his first time using one ) Only real negatives Smoking around the pool , if you are going to allow smoking it really should be in a designated area way from the majority No chairs around the pool , only very low beds.had to take a chair from snack bar which staff really were not happy with , but disabled / elderly struggle to sit on beds -and average age of this hotel was at least 65

We had been to Hotel Riu Nautilus a couple of times, 2 and 3 years ago. When we heard that there had been an upgrade to the facility we were keen to see what had been done! It was nice before but was even nicer now! Very pleased.