Grupotel Orient

Perfect hotel, even with my 1 year old daughter, just a few minutes walking to the beach or to the supermarcado. Only downside was the view from the room, facing to the back of the hotel. Staff was friendly and helpful, food was better than in other half pension buffets.

The was in a great location in Palma, Mallorca by taxi or drive and the staff were so welcoming and friendly. We only stayed overnight, but we would have extended our stay if we had enough time. The breakfast had a lot of variety, and we were still able to have dinner since it was included in our half-board meal, even though we checked in late. I would love to stay again when I come back to Mallorca.

The staff was super friendly, the beds were fantastic, and the cleanliness really impressed me. The buffet food was also great every single day! The only downsides were the thin walls — you could hear conversations from the neighboring rooms — and a bit of confusion about the checkout time (the key card said 12, but reception said 11, which caused a little stress). Also, as someone who prefers taking the stairs to the 7th floor, I missed that the updated checkout info was only posted in the elevator.

On a positive note first we were happy with the room, house keeping, bar area and the bar staff. On a negative note, we weren’t impressed with the food or the waiting staff. The food hardly warm and the quality of the ingredients was a lot to be desired on certain items. The crockery and glass ware not up to a clean standard. Waiting staff were busy but we were disappointed not to be offered a drink with our meal even though we tried to attract their attention. This also happened at breakfast time so we did not have a hot drink. Everyone else seemed to be offered. To be woken at 4am on two occasions by people returning to their rooms, shouting and singing and banging around etc not acceptable, this lasted for between 45 and 60 minutes. All in all a disappointing experience. We were happy enough with the location etc but with the negatives we would not choose to return as we left disappointed.

I’d rate this more as a 3-star than a 4-star hotel. Check in: The man on reception when we arrived was really nice and welcoming, no issues there. Don’t know his name but he was bald (sorry). Check out: Completely different story. There were three people on reception – a middle-aged brunette man, an older man sitting down, and an older woman – and they were honestly so rude. They tried to charge us an extra £1000, saying we hadn’t paid, even though we had the receipt right in front of them. Instead of even checking properly, the brunette guy and woman just kept repeating, “we wouldn’t have the bill if you’d already paid.” We had to message Expedia (who we booked through), and when Expedia called the hotel, the older guy answered and actually said, “I don’t know why the hell they’re calling you.” In the end, it turned out we were right and we had paid, but there were no apologies at all. They also tried to charge us for soft drinks during meals, even though we were all-inclusive. Again, once we pointed it out, they took it off, but still no apology. The lift/elevator was broken/out of order for most of our stay. The one day it was working with no out of order sign, we got stuck in it 🤣 the lift alarm was on and it was jumping up and down. Again no apology or acknowledgement 🤣 Other cons: Bed was really uncomfortable, food very repetitive, gym wasn’t great, and the pool was tiny. Pros: Room was clean, nice view, short 10 min walk to the beach. Most of the staff throughout our stay were actually really lovely – it was just the reception team on check-out that left a bad taste. Overall, I wouldn’t call this a 4-star experience and wouldn’t return.