Alua Boccaccio

We booked Alua Boccaccio through last minute. They overbooked the hotel and sent us to a cheaper, worse hotel in a poor location and tried to sell it as an equivalent. The rooms in the other hotel have no aircon, the facilities are less modern, fewer amenities, more children, fewer drinks options, and the food options in the restaurant are wildly different and much lower quality. We've had no communication from the hotel group or Lastminute. It's been a waste of our time and is continuing to put a shadow on the holiday intended to reduce our stress levels. I couldn't recommend this hotel group as the service is terrible.

We had a terrible experience here and regret booking. The hotel was a massive disappointment, and the staff were incredibly rude and unhelpful when we needed assistance. Don't ruin your holiday by staying here; there are plenty of much better options nearby!

We had such high hopes for this trip but alas it was not to be. This review isn't to let off steam, it's to offer a perspective on an experience for others to consider before booking. The staff were lovely, that needs to be stated. The first thing - the size of the rooms. They are tiny - even given that you go to the sun to be out of your room, we found it difficult to find places for our stuff (and we travel light!). The entertainment - a lot of the rooms face out and over the stage, so you if you're not into hotel entertainment, maybe this isn't the place for you. The food. We went all-inclusive and so, this was the most disappointing experience. The food was bland, repetitious and if you are a veggie - eat out. One night a sign proudly displayed a cauliflower curry - woohoo - but no. It was cauliflower that had been boiled to oblivion with curry powder sprinkled on it. At the end we decided to eat out as we just couldn't face the food. The pool is really small and the beds are crammed in so, I'm assuming as a result of complaint, if you go to the beach the hotel has a small bar there where you can get drinks and a small snack. Only issue here was that on three occassions all of the snakcs had meat in them. Also, as there was little room around the pool we had to purchase beds at the beacj and this cost us around £70 for the six days. We loved Alcudia but wouldn't go back to this hotel which is such a shame as we were so looking forward to it and it wasn't cheap.

AVOID AVOID AVOID! PURE DISAPPOINTMENT. We paid for rooms only to turn up and be told that they had overbooked but could move us to their other hotel which is much worse. Second day and they've still not rectified the issue or given us anything in return. We flagged their obligation to provide accommodation of the same standard or better which has been ignored despite another hotel in their group clearly having availability. They clearly overbook this one regularly and send people to the lesser booked one. Still no resolution!!!

Another great stay at the alua boccaccio. We stayed for 7 days and had a brilliant time. Hotel is spotless, our room was perfect, food great and the drinks too, especially lemon slush vodkas. The staff were all brilliant and friendly. Entertainment team including Davide and Rabab were great fun and we participated in a few games.. Bar staff, Tony, ( who made great Toni vodka cocktails) and Victor were very friendly. Food was great and the chef on the grill with beard always said hello with a smile.Entertainment at night was very good. We had another wonderful time and will return next year.