Alua Calas de Mallorca Resort

The views around the whole hotel are stunning. We stayed in a family room 2 parents and 2 children. The air con barely worked. You could feel it when you first walked into the room then you felt nothing so night times were horrible. Complained several times and they came at 11:30 on the day we were leaving to fix it. There’s no other air con around the hotel in the lobbies or bar areas so evenings were just sweaty and pretty unbearable. This kinda spoiled the holiday. The food was actually decent quality and nice. The desserts were nice too. Food was quite repetitive but it was decent. You have to pay for better drinks and spirits. On your last day if you have a night flight you get your all inclusive wrist band cut off on checkout at midday and they will want €25 per adult and €12.5 per child to use the all inclusive for the rest of the time you’re there unless you upgrade to the vip when you’re there anyway. You have to be up around 6-7am to get a poolside sunbed otherwise forget it. The pool is really nice but the lifeguards are terrible really. They’re also giving out towels and don’t seem to watch the pool like they should. Both the pools are quite deep so very small children need to be aware and the small pools are literally about 8inches deep. The lifts are super slow so I used the stairs most of the time. I was on level 4 so it wasn’t an issue but there’s 12 levels on one of the blocks and 9 on the other. The entertainment team were really good , fun and engaging. We had a nice holiday but by the end of the week I couldn’t wait to get away from the heat. And it wasn’t just the sun it was the lack of AC everywhere.

I just came back from my stay and was very pleased with the resort. I want to thank all staff that are working extra hard every day to cater to our needs. They are all kind and helpful. The things that made appreciate my stay was: the mini club, the entertainment, the food, the pools. I really want to praise the Mini club for all their efforts and amazing entertainment for the kids, my son really loved it. The food Breakfast- Lunch- Snack bar was 10/10 for me , good choices for holidays and for kids. The entertainment was great as well, mini disco was highly appreciated. The rooms are basics but decent and make it easy for the cleaners to provide daily cleaning . The one thing I can recommend for The hotel, if they want to improve their services /offer: - despite the clear sign that says it’s forbidden to reserve a sunbedby the pool, people wake up at dawn to go and place their towels . They should be fined . When you go down by 08/09 am there are no sun beds leaftaround the main pool . They should be fined or the resort should make people pay to reserve a sunbed . - Access toThe beach is a 15/20 min walk and since the pools are very busy it would be good to have a shuttle for people with limited access , aV Type car that leaves every hour or so . Then the one thing that really annoyed me but not the resort’s fault is people smoking in kids area. People smoking by the kids pool or during the kids mini disco when kids babies are around. It really turned me off. The resort should prohibit smoking. Overall very nice stay and very good for value . I will definetely come back. Thank you !

Given some of the dodgy reviews online, I went in with fairly low expectations and zero hope for the food. I’m happy to say I was pleasantly surprised! We visited as a family of four (with an 8-year-old and a 3-year-old), and overall had a fantastic holiday. Here is the honest breakdown: Rooms & Facilities: The room was lovely, spacious, and had everything we needed. The air conditioning in the room was brilliant—a huge relief after a hot day (we actually turned it off at night). However, the rest of the hotel and restaurant lack air con and can feel very warm and sweaty. The lifts are also painfully slow and like a furnace inside! Pool & Sunloungers: In our first week, getting a sunlounger was easy. Once the summer holidays hit, towels started appearing by 8 AM. Lifeguards do remove towels around 10 AM if guests aren't there—though they did take towels off one guest who had literally just jumped in the pool when it opened! Also, large inflatables aren't allowed in the pool (pretty standard for 4-star European resorts now). Some people try to ignore the lifeguards, but they do enforce the rules. One minor downside: the pool area could do with a bit more cleaning during the day (you have to turn a blind eye to some hair and plasters on the surrounding tiles). Food: The food was actually really tasty! Yes, it can be a bit repetitive, but that’s standard for a 4-star European all-inclusive resort. There’s always food available throughout the day. Staff & Entertainment: Absolute 10/10! All the staff are super friendly and welcoming. The animation team is incredibly energetic, creative, and kept us thoroughly impressed. The evening entertainment was also excellent. Location & Kids: Very child-friendly. There’s not a huge amount right outside, but a 15-minute walk takes you into the town centre where there’s a park with small children's rides. We also took a 25-minute taxi into Cala d'Or, which has lovely bars, restaurants, and shops if you want a change of scenery.

The hotel is situated on top of a beautiful clifftop panoramic viewpoint. On arrival you will be allocated one of two blocks, both have their own buffet resteraunt and bar. We were assured the food was the same each night, but it is not they alternate the menus each night and you can enjoy Mallorcan, Asian, Italian, Moroccan etc. Some things to note, they go to a great amount of effort to cater for all tastes the main grill chefs who will cook pork, chicken and fish every night alongside a huge amount of salads, meats, breads and fruit. Don’t expect to find chicken nuggets on the menu but they do have a pizza oven and cook them each night. The bars operate a token system, you are given these again on arrival and then exchange them for a cup, which you give in at the bar for drinks. You can choose from San Miguel, wines, spirits and at least cocktails plus a slushy machine. Pros: amazing views, very hard working staff, rooms very well cleaned, large variety of food and drinks. Great for snorkelling Cons: local beach was dirty and had a hazard sign up when we visited, the other beach are great though 15-20m walk. Entertainment as in games could be better and last longer but the kids club looked amazing. Saw two cockroaches and a rat by the pool during the day and the lifts were a bit hap hazard. One was broken. Quite a lot of smokers in the evening.

The hotel is lovely and great for families. There are 4 pools although 2 are baby pools. The large main pool can get busy and is noisy with the activities focussed there, but there is a smaller (and colder) pool which is much calmer. The only snag is kids can’t go in without an adult going in too. There’s a good range of activities and entertainment throughout the day. The food is fresh and tasty with different restaurants to choose from and snacks throughout the day… it’s not just chips and hotdogs either there’s lovely fresh baguette sandwiches and salads and fruit. Staff are lovely and helpful and if you can afford to upgrade to the my favourite club you get nicer rooms and a dedicated lounge you can go into. There’s also reserved Sunbed’s however they’re pretty far back from the pool so not great if you have young kids. Pools have lifeguards on duty and the bigger pool is fairly shallow but was a bit manky and felt very warm. Beds are made every day and you get pool/beach towels which are massive and really nice. The hotel is a bit isolated And you’ll need to get taxis/hire a car if you want to explore further and we had issues getting taxis as they do get busy in peak season. We hired a car for a day which was about £80 but meant we got to go to a market and also went to es Trenc which is definitely worth a visit - white sand and clear blue water and shallow most of the way out so perfect for kids. All in all we had a great time and would definitely go back.