Alua Calas de Mallorca Resort

Food was ok.. not much choice though. Location is nice however beach is definitely not close! Only 1 lift working for a hotel that has 9 floors!

We stayed in October last year, which was our second visit to this hotel. When we arrived, check in was very busy, not much you can do about that but wait your turn, we were dealt with politely and efficiently, our room wasn't ready but we were happy to have a drink in the sunshine and have some lunch to start our holiday. Our room was a " favourites club" double which was massive, a large bathroom, plenty of room for clothes etc, tea and coffee and a mini bar, excellent 👍 The bar area had changed since our last visit, new tables and chairs, also a separate area for favourites club people, which was a bit quieter and you can serve your own drinks, apart from beer, you need to get that at the main bar. We used this area every day after being on the sunbeds, it was nice to have an area that was just a little bit quieter. The only issue I have is that the drinks were not topped up as often as maybe they should be, there were a few times we went in and it was just empty bottles, not a big deal though. The food here is very typical of any all inclusive hotels, and we always could pick out something to our liking, so a big thanks to all the catering staff, it's not an easy thing to do to please everyone all the time! The snacks on offer at the pool bar were great and always being topped up with a fresh batch. There were always plenty of sunbeds during our stay, although I would say during peak season it might be a bit different. Another small issue is that at the end of the day most hotels had staff to tidy up and return the beds to their "starting positions", this didn't seem to happen when we were there. The system of paying a deposit for your plastic glasses at the pool bar is a winner and prevents glasses being left all over the place for someone else to tidy up. Overall we had a great holiday and have now booked a " Favourites club" room for October 26 and are looking forward to it. A big thanks to all the staff at Alua Calas for all your hard work, without you guys it just wouldn't be the same.

Best hotel in cala de mallorca i had my honeymoon there in 2012 and been going back ever since. Great food, staff and fab atmosphere

While the room itself was pleasant, offering beautiful views and a lovely sunrise each morning, my overall experience was far from what I expected, particularly given the hotel's rating and our booking expectations. Firstly, despite having specifically booked a double room, we were provided with two single beds. We were informed that a double bed was an optional request, which I find perplexing, as our reservation clearly indicated a preference for a double. This oversight was frustrating and disappointing. The service at the hotel was also inconsistent. Some staff members were exceptionally helpful and attentive, promptly addressing any issues I raised. However, others were unprofessional and dismissive, which left a negative impression. This was especially disheartening towards the end of the season, when one would expect staff to remain professional and customer-focused. The quality of food was another significant concern. The meals provided were consistently substandard, with no clear labelling of ingredients, making it a potential hazard for guests with allergies. The menu was monotonous, with fish being served daily, despite my personal dislike of it. Unfortunately, both my partner and I fell ill from the food, which severely impacted our holiday. When my partner attempted to report the food poisoning incident, the reception staff, particularly one individual, was rude and unhelpful. My partner was told to wait until customer service opened at 9:00 AM, only to find that no one was available. A second receptionist, Fabian, was even more unprofessional, tried to flip the desk and knocking over signs in a display of poor behaviour. We were left without any apology or assistance. The drink options were also subpar. Cocktails were made from a machine rather than freshly prepared, resulting in diluted, ice-heavy drinks. Additionally, many of the cocktails required an additional charge, despite the hotel offering an all-inclusive package. We were provided with two drink tokens upon arrival, limiting us to just one drink each. This was quite disappointing and restrictive for an all-inclusive resort. The lifts were another major inconvenience. There are only two lifts serving the hotel, and one was consistently out of order, making it a challenge to navigate between floors, especially when the hotel was busy. We were on the 8th floor and often had to wait 5 to 10 minutes for the lift to arrive, or resort to using the stairs. For guests with mobility issues, this situation would be especially problematic, and I can't imagine how difficult it would be during peak season. While the hotel is marketed as all-inclusive, I did not find it to be a good value for the price paid. The surrounding area offered limited dining and shopping options, none of which were particularly noteworthy. The beach, though a 10-15 minute walk, was tucked away in a cove and provided a different, yet pleasant, experience from the typical sunbed setup. The entertainment was adequate but lacked variety, which is understandable given that we were there during the final week of the season. However, more seating around the stage would have been appreciated, as limited availability meant we had to arrive by 7:00 PM just to secure a spot, despite the show starting at 9:00 PM. All together I am deeply disappointed with our stay at Aula Calas De Mallorca and, unfortunately, I would not recommend it to others nor consider returning myself.

We really enjoyed our stay overall. The hotel had lovely pools, a good snack bar, and spacious rooms. The entertainment team were so enthusiastic and clearly loved what they do, which made the atmosphere great throughout the day and evening. The view from our room was breathtaking, and the location couldn’t have been better — only about a five-minute walk to shops and bars, and roughly ten minutes to the beach. The hotel was mainly clean, but a few areas could do with improvement. The toilets around the hotel need a refresh, and some of the locks on the toilet doors should be replaced. Unfortunately, there was mould in our room, which let the experience down a bit. We also found the food quite disappointing — there wasn’t much variety, and many dishes weren’t labelled, which made it difficult to know what you were choosing. The cocktails were also a let-down, as they came out of a machine rather than being freshly made. However, the restaurant staff were always very friendly and welcoming, which we really appreciated. As we visited towards the end of the season, it was disappointing that some of the bars started closing down, meaning we couldn’t use all the facilities we expected to. Overall, we had a nice time and would recommend it with a few improvements, particularly to the food, drinks, and general maintenance.