Alua Calas de Mallorca Resort

Generally we do not like the idea of vip areas but as this was a more family orientated holiday area paying the extra for my favourite lounge guaranteed a more relaxed, peaceful holiday at a leisurely pace for an elderly couple

Toilet dripping all night Sun loungers not cleaned up Wind coming through patio door as it doesn’t close properly Rooms not cleaned properly Mirror not cleaned Food is repetitive, also very salty, oily and greasy No food after 9.30 Not allowed to take food out of restaurant Smashed a glass around kids pool, told 4 people and all they done was put it 2 chairs over it Tv signal terrible, keeps cutting in and out Shower goes boiling hot and freezing cold constantly Wrist bands cut off at 12.00 check out. Wasn’t being picked up until 5.30. Had to pay €25 each to eat and drink

More 3 star hotel. Lifegaurds really spoilt our time around the pool. We was allowed a small float for 3 days then suddenly told we wasn’t allowed. My son was fine in the pool by himself until day 6 suddenly he wasn’t allowed in the pool by himself without me, even though he’s 8 and can swim. And I always had a sunbed by the pool edge so I could always watch him. This is very confusing to children who are allowed to do something one day and not another. Lifegaurds also don’t know English and don’t recognise the words help or lifeguard as on our last day a girl was found floppy under water and they didn’t respond to shouts for a good 30 seconds! I’m very much under the impression they don’t know key words.

The hotel is by no means all inclusive a money grabbing hotel . If you want to get water in either 2 pool side bars you have to pay . Pool side coffee restaurant you have to pay for everything. Cocktails have to pay for at pool side bar but not in any other bars . Lifeguards don’t pay attention . Restraints all food cold even when fresh out from the back . The same basic food every day lack of variety . Staff rude and inconsistent with rules . Pool open late every day but shut early. Fight for sunbeds having to get up stupid early

We recently stayed at Alua Calas de Mallorca and overall had a good holiday, with some definite highs and a few frustrations. If you’re booking, I would recommend upgrading to the My Favourite Club option. The room is significantly bigger, and although the extra perks are fairly limited, they are worthwhile. You get pool towels included, a free safe, drinks in the minibar, and access to the My Favourite Club lounge near reception where you can help yourself to cold bottles of fizzy drinks, pastries, snacks and refreshments throughout the day. The biggest downside was the sunbed situation. Unless you’re up at 6am and reserving a bed no later than around 8:30am, you’ve got very little chance of getting one. Reception told us that the lifeguards regularly patrol the pool and remove towels from unattended beds, but in reality they didn’t start doing this until around 9:45am. During our week-long stay, we only saw it happen twice. One of those occasions was to us, despite the fact we were literally in the pool two metres in front of the lifeguard and all of our belongings were on the bed, clearly showing it was being used. Unfortunately, the lifeguards were generally quite rude and unhelpful, which let the rest of the hotel down. Food-wise, as probably one of the fussiest eaters you’ll ever meet, I managed perfectly well with the basics such as chips, pizza and burgers available throughout the day. My partner, however, really enjoyed the themed evening menus offered across both restaurants, and there was a good variety for those willing to try different foods. The all-inclusive drinks package was probably the most disappointing aspect of the holiday. Soft drinks on tap are included, as is San Miguel beer and the hotel’s own-brand spirits. That’s fine if you’re happy drinking clunky vodka. Cocktails, milkshakes and smoothies come at an additional cost, this wasn’t made particularly clear when booking and felt especially disappointing given that we’d paid extra for the My Favourite Club upgrade. The location is another thing worth considering. The hotel is quite a distance from many of Mallorca’s main attractions and larger towns but there is a few shops and bars up the road so not totally isolated, but having access to a car or using public transport is almost essential if you plan on exploring the island. That said, the buses were very easy to use with a maps app, and we found getting around straightforward. There is also a path from the hotel all the way down to an almost private beach/cliff and a short walk further along takes you to a beautiful sandy cove with a bar/restaurant. A special mention also goes to Daniel at Mallorca Services, less than a 10-minute walk from the hotel, who was incredibly helpful and made arranging trips and transport simple. On a more positive note, the entertainment was excellent. During our stay we enjoyed three different outdoor singers/bands, a show and a karaoke night, all of which were great fun. The daytime poolside entertainment was also very good, with the entertainment team creating a fun atmosphere without being pushy. If you wanted to join in, great; if not, they left you alone. A special mention also goes to Mario behind the bar, who was always friendly, welcoming and a credit to the hotel. Overall, we had a very enjoyable holiday. The hotel offers good food, great entertainment and comfortable upgraded rooms, but improvements are needed regarding sunbed management and the all-inclusive drinks offering. If you’re happy to upgrade to My Favourite Club and don’t mind travelling a little to explore the island, you’ll likely have a great stay.