Alua Calas de Mallorca Resort

We arrived and had booked a suite on my favorite club now the positives the room was lovely well equipped and our cleaner all week was good. The hotel staff made a fuss of us at check in however the specialist lounge has very little extras in it , and although open to nighttime it is more or less cleared out of food n drinks by 6 so bit of a waste of paying extras. During our stay there was no time during the week that the lifts were all working we were on 7 th floor so it was a bit of a pain . During our stay a young man got trapped for two hours in a defective lift so everyone was a bit wary if using them , now we went mid October arrived sun it had been advertising as two restaurants and 6 bars by Tues the second restaurant closed and gradually during week sports bar and lower moca bar also closed , we still had a good holiday but i think both the hotel and tour company's should be letting people know the hotel shuts for winter October 24 th so if you go that week you dont get what is says on tin .

We went for a last minute break to get some winter sun and on arrival was pleasantly surprised by our hotel. The check in staff were fantastic. She was efficient and informative. I was surprised by the charge for the towels of €20 each. If I had had a family of five it would have cost us €100 before we’d even started our holiday so thought that was a bit steep straight off the bat. If you wanted to change them that cost €1 per towel. Room safe was €3.50 per day. Our rooms were on the 3rd floor so we had to use the lifts, there were 3 of them. There were stairs which we used a couple of times due to the lifts breaking down. Rooms were standard. Clean and tidy. Spacious. Did what it needed to do. Only thing is you only had a bed sheet for a cover, that would be ok in the height of summer but not in the autumn and with a couple of days of storms it was cold sometimes. We were all inclusive but unfortunately food choices and temperature of food was not good. I had to use the microwave to heat my food as it was horrible to eat it cold. Due to it coming to the end of season they started to close parts of the hotel off. I found this unacceptable to be honest as I felt that if you are open then everything should be available up until the last day. The hotel was nice and did what it needed to do but I don’t think I would go back.

Reception pretty rude talking to her colleague at the same time as checking us in so took longer as had to wait each time until she finished her conversation. Rooms are large but definitely in need of modernisation, food not great cold, flies which put me off. Meat not cooked properly and salads very dry. Not enough seating for entertainment I agree for such a big hotel ridiculous. Positives are lovely views and nice pool areas bar staff lovely, but otherwise disappointing.

Just returned from a 3 night stay so here’s my honest opinion… Firstly definitely not a 4 star hotel as stated. We had 2 rooms one in the mirador hotel & a family room in Alu which are only on one side of the hotel overlooking a roof top! Very very in much need of a refurb these rooms old and smelly although huge. The food was plentiful although not very hot even if you went to eat at opening times. The staff in Ocean buffet were attentive & friendly.We saw 2 shows which entailed a male / female singers which were entertaining but again if you didn’t enter early enough you struggled for a seat to watch it. Despite the weather being horrendous during our stay we made the most of it but unfortunately we wouldn’t return ( take a kettle if you like a coffee in your room as they are not provided)

The hotel itself was just like the pictures but the only downside for us was that the food was cold and and there wasn't much variety and at time there were flies landing in and around the food