Alua Calvia (ex. Dreams Calvia Mallorca)

Overall, we had a pleasant stay. The food was average, but there was plenty of choice available. Olga and Juan at the pool bar were brilliant throughout our holiday – friendly, welcoming, and always happy to help. The entertainment team were also excellent and worked hard to create a fun atmosphere. Unfortunately, the reception staff let the hotel down. We found them to be rude, patronising, condescending, and abrupt at times, which was disappointing. The main pool was quite small, although there were always plenty of sunbeds available, which was a definite positive. The location was great and convenient for exploring the area. The rooms were spacious, comfortable, and clean, with very comfortable beds. We had no complaints about the accommodation. Overall, a good holiday with some excellent staff members, but the reception experience could be improved significantly

Stayed in June for a girls trip. Hotel was lovely, very clean, amazing pools, great facilities. The animation team were amazing. The activities provided were fun and engaging. Special mention to the girls who do the morning yoga exercises, they were all really lovely. Couple of things to note, we didnt get any information at checkin about what was included in our all inclusive package, we had to figure things out on our own. We did ask a few team members, one of the bar staff were particularly helpful with explaining the drinks. But general communication at check in could have been better. Air conditioning, yes the hotel has it, but you cant set it to the temp you want in your room. It only goes down to 19°. We originally thought our air con wasnt working properly, but after speaking to reception and learning this, we realised it was working, but that we couldnt make the room as cool as we wanted. Appreciate that it isnt full summer there yet, so for the locals it might not be that hot, but for us, it was very warm and we struggled to cool down completely. I assume in full summer they allow it to go lower, but just something to be aware of if you go at this time of year as I hadn't seen anything about this.

Enjoyed our stay. Nice room. My favourite club gave us access to a lovely pool and eatery. Unfortunately there were some quite selfish guests who spread themselves and their children out over several beds and spoilt the access and serenity of the area-for others they shouldn’t allow enforce an age limit in this area in my opinion to avoid screaming. Sky building shut which made the main pool and bar extremely busy and not as I expected, and the trattoria area half open. This results in a busy restaurant but the my favourite area meant a quieter buffet experience. Food was very good indeed for a buffet with a vast array that must meet the need of even the most fussy palate. Main bar was always very busy due to a closed area which wasn’t great. As mentioned by other reviewers staff in there were generally ok, except for the odd rude and downright awkward person. One young girl should not be allowed anywhere near customers- just rude sullen and guests seemed an inconvenience. It’s irritating when this happens as people pay for an experience and when you are polite and respectful to staff like everyone I saw was then this should be reciprocated. Entertainment staff were incredibly enthusiastic and worked very hard to engage guests- cannot be faulted. My favourite club in my opinion was worth the spend, nice little touches that made for a lovely relaxing stay. Nice rooms great maid service and a comfy bed added to the enjoyment. Just train your staff in customer service. Punters aren’t an inconvenience they are your bread and butter.

Majority of staff were rude, unhelpful and just generally harsh. There were a few staff members were lovely but the majority ruined the experience and were not good to face a hospitality business. I first hoping that our initial encounter with the staff was just a blip and it would get better but majority of the staff just proved to be consistently rude and wasn’t afraid to show that they were obviously unhappy in their roles. Everything seemed too much trouble. Just wow, you’d think the staff were on commission to be especially unpleasantly short rude to the visitors.

Very nice hotel in an excellent location. Food was very good with a great choice. Rooms were large enough, clean with everything you need. Plenty of space around the pools with quality beds and chairs.