Checked asked if we wanted pool view for an additional cost advised no due to only staying 3 days told where the lift as and given a map to find the beach, not told where the pools were, about the 6€ for unlimited beverages, my daughters had been there for 5 days I was joining them for the last 3, one of my daughters was gluten free and had to wait 15 mins each day for the buffet to arrange gluten free pizza and chips, she had no variety for the whole 5 days, on day 1 and 2 she experienced severe stomach pains due to no gluten menu the cleaning didn’t clean the bathroom or sink for 2 days, my daughter explained the situation to the customer experience staff member who was pleasant but still the room wasn’t cleaning, the last straw the cleaning had stripes the beds and left the sheets for my daughters to change the beds themselves so I went and spoke to a male member of staff who was accommodating and said the issue would be resolved the following day and it was, he also advised me that I could shower in the wellness centre on the day of departure, my daughters left the following day with private transfer arranged, I was due to leave later that evening at midday I checked out asked for a taxi and then went and spent the day at the pool, all was well until I went to reception at 6.30pm I asked to access my case, asked for towels and directions to the wellness centre which I couldn’t find as the sign was hidden by fern trees, the woman on reception took us there when we arrived it was the toilets to the pool which had a shower in, no aircon, no shampoo, no conditioner and people coming and going to use the toilet, no privacy and the shower flooded the floor making it really slippy, on return to reception I expressed my disatisfaction to a male receptionist who apologised for his colleagues lack of help and did his best to assist me, the woman receptionist came over as she could hear my frustration and said she took me to the showers as the wellness centre was busy, I said she should have given me a choice and not been rude when I asked for a towel, she denied bring rude I said I am the customer and you were rude , I asked for the wellness centre to which I went for a shower, it was a much better experience, on return to reception another tourist approached me and said he heard my frustrations with the rude receiption staff, he said he experienced exactly the same. The reception staff member also spoke to her colleagues in Spanish whilst dealing with my complaint and it felt like she was talking about me, our overall holiday experience was good, bar cleaning in my daughters room and the female receptionist being rude, reception staff are the face of the business and this specific person ruined my customer experience so I will not be returning to this hotel
very good hotel, lots to do at the hotel food was good and had lots of options in terms of food and places to eat within the hotel staff were nice
Hotel has ideal location. 4 minutes walk to the beach. We have been here 3 years ago first time..since then hotel has changes name from dreams calvia to alua calvia( changed ownership?) Main dissapointment is lack of airconditioning in any public area of hotel. Air con in room is good one. On the corridoors,restaurants and play room is absolutely roasting. Air con is only in reception area.I feel so sorry for all staff who works here in that extreme heat. They works really hard in such a bad conditions. In the evening- ques to be sitted in the restauarnts is a joke- you stand in the que sweating your all body then when finally you manage to have a meal .. . Just imagine having all your clothes covered in sweat. I do understand hotel is looking for potentials savings. But seriously you putting people off!!
Great holiday. It was chilled. Lots of choices to suit all needs. Great air conditioning in our room. We would certainly return. Thank you
Plus: sea view room offers magnificent view and buffet has lots of variety and freshly cooked Shortcoming: power cut for two evenings, inconsistency of staff service, no exclusivity when you paid extra for my favourite club
Checked asked if we wanted pool view for an additional cost advised no due to only staying 3 days told where the lift as and given a map to find the beach, not told where the pools were, about the 6€ for unlimited beverages, my daughters had been there for 5 days I was joining them for the last 3, one of my daughters was gluten free and had to wait 15 mins each day for the buffet to arrange gluten free pizza and chips, she had no variety for the whole 5 days, on day 1 and 2 she experienced severe stomach pains due to no gluten menu the cleaning didn’t clean the bathroom or sink for 2 days, my daughter explained the situation to the customer experience staff member who was pleasant but still the room wasn’t cleaning, the last straw the cleaning had stripes the beds and left the sheets for my daughters to change the beds themselves so I went and spoke to a male member of staff who was accommodating and said the issue would be resolved the following day and it was, he also advised me that I could shower in the wellness centre on the day of departure, my daughters left the following day with private transfer arranged, I was due to leave later that evening at midday I checked out asked for a taxi and then went and spent the day at the pool, all was well until I went to reception at 6.30pm I asked to access my case, asked for towels and directions to the wellness centre which I couldn’t find as the sign was hidden by fern trees, the woman on reception took us there when we arrived it was the toilets to the pool which had a shower in, no aircon, no shampoo, no conditioner and people coming and going to use the toilet, no privacy and the shower flooded the floor making it really slippy, on return to reception I expressed my disatisfaction to a male receptionist who apologised for his colleagues lack of help and did his best to assist me, the woman receptionist came over as she could hear my frustration and said she took me to the showers as the wellness centre was busy, I said she should have given me a choice and not been rude when I asked for a towel, she denied bring rude I said I am the customer and you were rude , I asked for the wellness centre to which I went for a shower, it was a much better experience, on return to reception another tourist approached me and said he heard my frustrations with the rude receiption staff, he said he experienced exactly the same. The reception staff member also spoke to her colleagues in Spanish whilst dealing with my complaint and it felt like she was talking about me, our overall holiday experience was good, bar cleaning in my daughters room and the female receptionist being rude, reception staff are the face of the business and this specific person ruined my customer experience so I will not be returning to this hotel
very good hotel, lots to do at the hotel food was good and had lots of options in terms of food and places to eat within the hotel staff were nice
Alua Calvia (ex. Dreams Calvia Mallorca)
Checked asked if we wanted pool view for an additional cost advised no due to only staying 3 days told where the lift as and given a map to find the beach, not told where the pools were, about the 6€ for unlimited beverages, my daughters had been there for 5 days I was joining them for the last 3, one of my daughters was gluten free and had to wait 15 mins each day for the buffet to arrange gluten free pizza and chips, she had no variety for the whole 5 days, on day 1 and 2 she experienced severe stomach pains due to no gluten menu the cleaning didn’t clean the bathroom or sink for 2 days, my daughter explained the situation to the customer experience staff member who was pleasant but still the room wasn’t cleaning, the last straw the cleaning had stripes the beds and left the sheets for my daughters to change the beds themselves so I went and spoke to a male member of staff who was accommodating and said the issue would be resolved the following day and it was, he also advised me that I could shower in the wellness centre on the day of departure, my daughters left the following day with private transfer arranged, I was due to leave later that evening at midday I checked out asked for a taxi and then went and spent the day at the pool, all was well until I went to reception at 6.30pm I asked to access my case, asked for towels and directions to the wellness centre which I couldn’t find as the sign was hidden by fern trees, the woman on reception took us there when we arrived it was the toilets to the pool which had a shower in, no aircon, no shampoo, no conditioner and people coming and going to use the toilet, no privacy and the shower flooded the floor making it really slippy, on return to reception I expressed my disatisfaction to a male receptionist who apologised for his colleagues lack of help and did his best to assist me, the woman receptionist came over as she could hear my frustration and said she took me to the showers as the wellness centre was busy, I said she should have given me a choice and not been rude when I asked for a towel, she denied bring rude I said I am the customer and you were rude , I asked for the wellness centre to which I went for a shower, it was a much better experience, on return to reception another tourist approached me and said he heard my frustrations with the rude receiption staff, he said he experienced exactly the same. The reception staff member also spoke to her colleagues in Spanish whilst dealing with my complaint and it felt like she was talking about me, our overall holiday experience was good, bar cleaning in my daughters room and the female receptionist being rude, reception staff are the face of the business and this specific person ruined my customer experience so I will not be returning to this hotel
very good hotel, lots to do at the hotel food was good and had lots of options in terms of food and places to eat within the hotel staff were nice
Hotel has ideal location. 4 minutes walk to the beach. We have been here 3 years ago first time..since then hotel has changes name from dreams calvia to alua calvia( changed ownership?) Main dissapointment is lack of airconditioning in any public area of hotel. Air con in room is good one. On the corridoors,restaurants and play room is absolutely roasting. Air con is only in reception area.I feel so sorry for all staff who works here in that extreme heat. They works really hard in such a bad conditions. In the evening- ques to be sitted in the restauarnts is a joke- you stand in the que sweating your all body then when finally you manage to have a meal .. . Just imagine having all your clothes covered in sweat. I do understand hotel is looking for potentials savings. But seriously you putting people off!!
Great holiday. It was chilled. Lots of choices to suit all needs. Great air conditioning in our room. We would certainly return. Thank you
Plus: sea view room offers magnificent view and buffet has lots of variety and freshly cooked Shortcoming: power cut for two evenings, inconsistency of staff service, no exclusivity when you paid extra for my favourite club
Checked asked if we wanted pool view for an additional cost advised no due to only staying 3 days told where the lift as and given a map to find the beach, not told where the pools were, about the 6€ for unlimited beverages, my daughters had been there for 5 days I was joining them for the last 3, one of my daughters was gluten free and had to wait 15 mins each day for the buffet to arrange gluten free pizza and chips, she had no variety for the whole 5 days, on day 1 and 2 she experienced severe stomach pains due to no gluten menu the cleaning didn’t clean the bathroom or sink for 2 days, my daughter explained the situation to the customer experience staff member who was pleasant but still the room wasn’t cleaning, the last straw the cleaning had stripes the beds and left the sheets for my daughters to change the beds themselves so I went and spoke to a male member of staff who was accommodating and said the issue would be resolved the following day and it was, he also advised me that I could shower in the wellness centre on the day of departure, my daughters left the following day with private transfer arranged, I was due to leave later that evening at midday I checked out asked for a taxi and then went and spent the day at the pool, all was well until I went to reception at 6.30pm I asked to access my case, asked for towels and directions to the wellness centre which I couldn’t find as the sign was hidden by fern trees, the woman on reception took us there when we arrived it was the toilets to the pool which had a shower in, no aircon, no shampoo, no conditioner and people coming and going to use the toilet, no privacy and the shower flooded the floor making it really slippy, on return to reception I expressed my disatisfaction to a male receptionist who apologised for his colleagues lack of help and did his best to assist me, the woman receptionist came over as she could hear my frustration and said she took me to the showers as the wellness centre was busy, I said she should have given me a choice and not been rude when I asked for a towel, she denied bring rude I said I am the customer and you were rude , I asked for the wellness centre to which I went for a shower, it was a much better experience, on return to reception another tourist approached me and said he heard my frustrations with the rude receiption staff, he said he experienced exactly the same. The reception staff member also spoke to her colleagues in Spanish whilst dealing with my complaint and it felt like she was talking about me, our overall holiday experience was good, bar cleaning in my daughters room and the female receptionist being rude, reception staff are the face of the business and this specific person ruined my customer experience so I will not be returning to this hotel
very good hotel, lots to do at the hotel food was good and had lots of options in terms of food and places to eat within the hotel staff were nice
Alua Calvia (ex. Dreams Calvia Mallorca) - Informații
Localizare:
- aprox. 20 km de centru Palma de Mallorca
- aprox. 200 m de plajă
- timpul de deplasare de la aeroport aprox. 30 min.
- Calitatea cazării
- Locație
- Camere, Servicii
- Servicii
- Valoare
- Curățenie
- Daniel S2026-07-26Excepțional
very good hotel, lots to do at the hotel food was good and had lots of options in terms of food and places to eat within the hotel staff were nice
- Gabriela S2026-07-24Foarte bun
Hotel has ideal location. 4 minutes walk to the beach. We have been here 3 years ago first time..since then hotel has changes name from dreams calvia to alua calvia( changed ownership?) Main dissapointment is lack of airconditioning in any public area of hotel. Air con in room is good one. On the corridoors,restaurants and play room is absolutely roasting. Air con is only in reception area.I feel so sorry for all staff who works here in that extreme heat. They works really hard in such a bad conditions. In the evening- ques to be sitted in the restauarnts is a joke- you stand in the que sweating your all body then when finally you manage to have a meal .. . Just imagine having all your clothes covered in sweat. I do understand hotel is looking for potentials savings. But seriously you putting people off!!
- Victoria H2026-07-22Foarte bun
Great holiday. It was chilled. Lots of choices to suit all needs. Great air conditioning in our room. We would certainly return. Thank you
De ce merită să alegi acest hotel Alua Calvia (ex. Dreams Calvia Mallorca)
- complet renovat în 2026.
- ofertă extinsă de catering
- atracții pentru copii
- facilități sportive și de agrement
