AluaSoul Carolina

Location beautiful ..The views from the rooms are just Amazing best I have ever seen ..the entertainment was great ..the whole experience was so good I was gutted we was only there a couple of nights so have booked again 2026 for even longer ...we love it

why is the managment response the same after each review , is it cut and paste, job, it would be nice to know what improvements have been done on the issues highlighted by guests , like the cold food , guests getting naked ,changing shortsi nfront of young adults, the single beds if doubles beds was booked , getting charged for bottle water , really and the car park fees every day , come on ,and the issue off the garbage collection during the night when inconsiderate workers dont care, this is just a few things , its now january , lets hear whats been done /improved before the new season starts

This hotel could have potential but a lot of elements during our trip let it down. On paper, this hotel had a lot going for it. The reality of our trip did not reflect this. We went the end of season but everything was closing down before that meaning that the poolside entertainment ended on our first full day, the shows were all squeezed into the lobby bar rather than the function room meaning that you could hear the show but potentially looked at a pillar instead due to the layout. Some other downsides: - repetitive food, no theme nights as advertised- mostly pork or seafood - they didn’t do most of the drinks on the menu as it was “finished” (meaning they’d run out and was not replacing as the hotel was closing) - no straws for drinks - couldn’t get bottled water - only decaf coffee sachets in the room - had to ask for ice in drinks - bar staff quite rude - large queues at the bar due to closing the function room before the end of season - not table service whatsoever - areas closed for ‘maintenance’ but no maintenance occurring - cleaning not brilliant When a hotel is advertising what it has to offer, it should be offering it the whole time it’s open, even if it’s the end of season. Services shouldn’t stop just because the hotel is imminently closing - it should be the same regardless of how close it is to end of season. It is what is advertised, it is what’s paid for. Some positives: - gorgeous views - food tasted nice - spacious bed and bathroom

Due to us staying at the end of the season the hotel was shutting down during our stay. This ment only two of the bars were open, the food was repetitive every lunch and evening meal and there was limited entertainment during the day. But on the plus side the evening entertainment was very good, these were independent acts that came in and did performances which were not associated with the hotel.

The hotel is situated in a lovely spot hugging the Cala & facing North-North-East across the coast. The staff are friendly & speak English, if required. Food is to a good standard; shellfish lovers will not be disappointed. There are minor issues to do with maintenance: cracked tiling which hasn't been replaced repaired on the side of corridors; bedroom floor wasn't perfectly level; & some of the complimentary drinks machine weren't working which increased queueing.