Cala Millor Garden

Our second time at this hotel and what a disappointment! From checking in to checking out ,The issues are too many to write but the main ones include the following: Very rude reception day staff , Pool side snack bar contains fruit and biscuits only ,Outside pool toilets only 2 unisex and not cleaned regularly, Pool opening times very restricted 10am until 6pm ! Also the same for the bar ,2 euros per towel hire no refund on return, No information on All inclusive and what it includes, No ice cream available, No tea/ coffee facilities in rooms, Same evening entertainment as last year ,Vomit reported in corridor left for 3 hours before cleaned, Shower cubicles in spa area have clear see thro glass ! ,Biggest disappointment The World Cup although a big poster in the bar ,The England games not shown but other countries where for example Spain v Belgium on a big screen in a air conditioned bar the following night England v Norway not shown at all ,Although asked for by the English guests was told it was not possible,Some very disgruntled English guests ! Some changes have been made and the hotel is very Aesthetically pleasing but very impractical ,One special mention to Henrique on reception who helped us with our suitcases and also greeted you with a smile ,Unfortunately we will not be returning to this hotel and would not recommend

Lovely short break in this hotel. Room very nice but slightly small and storage / drawers may be a problem if staying a couple of weeks. Staff friendly and helpful. Food good and except for 1 meal always HOT! All inclusive drinks includes a few very nice cocktails. Soft drinks, beer, water and wine on tap. Thoroughly enjoyed our stay.

Very clean, friendly and helpful staff, good entertainment and good selection of foods at meal times.

Very short walk to beach, lovely and peaceful, rooms very clean, great value - food is delicious! Love the salt water pool. This is our second time here and we will be back.

The staff do not speak English and they don’t seem to care about what guests are saying. The air conditioning in our room was terrible. It was around 27°C the entire time. We complained that the room was too hot and that it was difficult to sleep at night, but nothing was done to fix the problem. The bar staff also had very poor English and often did not understand what we were ordering. My travel companion has Type 1 diabetes and needs a gel ice pack frozen to keep her medication at the correct temperature. Some of her medication costs hundreds of euros, and we explained this to the reception staff when we asked them to freeze the ice pack. We even checked with them twice during our stay to make sure it had been placed in the freezer. On the day of departure, when we asked for it back, it was only cold—not frozen. The reception staff had put it in the refrigerator instead of the freezer. They then insisted that our ice pack could not be frozen, which is simply not true. It is a medical gel ice pack specifically designed to be frozen. This is completely unacceptable. Because they failed to understand the difference between a refrigerator and a freezer, my friend’s medication was ruined. This completely ruined our journey home, and she lost medication worth around 500 euro. It is extremely disturbing that they do not take serious, lifelong medical conditions seriously. The only thing we asked for was access to a freezer. We will not be coming back.