Caramelo Palma Beach

Do not book this hotel if you are looking for a relaxing holiday. The hotel was full of young people getting drunk. The dj plays really loud heavy baseline music all afternoon and overall cleanliness was questionable. The pool area is tired, in need of an refurb and there is zero noise proofing throughout the hotel. We were woken up frequently throughout our first night by drunk kids and ended up booking another, quieter hotel.

Absolutely wonderful hotel! Amazing breakfast, amazing service, extremely clean, fabulous pool and wonderful DJs and music! Elisa and Olivia were especially fabulous! Highly recommended to all!

We have just come back from a 4 night stay at Caramelo Palma Beach. We read the reviews before we booked and saw that they were very mixed and that the area is predominantly German however this didn’t put us off. We liked the vibe of the hotel from the photos and whilst it was slightly tired around the edges in person, it was still as pictured. We had a room on the 1st floor which was mostly quiet aside from a brief disturbance of someone coming back late and making noise (lasted maybe 5 mins) with a slightly noisier night on our last night. I used the earplugs provided after these disturbances and was fine. Our room was street facing and again, not too noisy aside from morning road sweepers- the area is kept clean. The bathroom door was slightly odd in that it wouldn’t stay full closed and had a sliding mechanism. A little bit more storage space would have been nice too. The bathroom was a bit tired but towels were replaced daily and toilet roll was kept topped up. I found the beds really comfy and the air con was strong. We actually ended up too cold on the first night so used the comforters provided. The room had a small fridge, a desk and a kettle. Again, storage was minimal but we worked around it. The room was kept clean. As someone who is allergic to dairy, I was a bit apprehensive about the breakfast buffet but found plenty to eat every day. They’ve got continental breakfast, slightly more ‘English’ options as well as Spanish tortilla. There’s an extensive selection of breads and pastries as well as an entire table dedicated to muesli and yoghurt so you can build your own bircher muesli bowl (no vegan yoghurt but I didn’t ask either!). Lunch was really reasonably priced and good portions. Drinks were on the expensive side though. We were able to find sun loungers every day however found that most were ‘occupied’ by towels by 8:30am when we came down for breakfast. The sun loungers are really comfy but due to the colour, get really hot. You can rent a pool towel for a 10€ refundable deposit but I’d maybe bring two from home. The pool is a really comfortable temperature and clean however the stairs were a bit loose! Music around the pool is a nice ambiance and not too overwhelming. There are plenty of shaded areas too. The lifeguard is pretty vigilant at calling out bad behaviour and it seems that people respect it. The area itself is very German but it didn’t put us off as I can understand German/travel Germanic speaking countries a lot and whilst the young adult tourists are ‘enthusiastic’, it never felt unsafe. If anything I enjoyed having some of my German favourites for lunch. There are two bus lines nearby- the 23 is just at the top of the road near the hotel and the 25 is down the road heading towards the beach. Both go to Palma however I found the service unreliable and very busy. It is 2€ for a single ticket but we used taxis instead. There are plenty of supermarkets nearby too both just down the road and on the promenade. I’d come back to the hotel and area again!

I visited on a day pass for a relaxing day before my flight home. It is great value for money- the €22 credit covered two drinks and a decent meal. The food was great quality. The pool is lovely and refreshing, and the atmosphere was pleasant. The music was upbeat but not overpowering. The only thing to note was that all the sunbeds had been reserved, but most not being used. It means during high season there is a chance you would not get a sunbed. I managed to get a comfy bean bag style chair which was great, but these had all gone by 11. I would visit again.

Would not recommend this hotel. We specifically chose an adults-only hotel because we were hoping for a peaceful and relaxing holiday. Instead, it turned out to be a party hotel filled with loud German teenagers and adults who made noise until 5–6 a.m. almost every single night. If you’re looking for a quiet getaway, this is definitely not the place. From the moment we arrived, the service was disappointing. We weren’t informed about breakfast times or even told that the room key was supposed to be worn on our wrist at all times. This became relevant later during our stay. The room itself was very small and poorly designed. There was no proper ceiling light, only two small bedside lamps, meaning you had to fully open the curtains during the day just to see anything. Unfortunately, our room faced the pool, so everyone outside could look directly inside. The walls were paper thin, making it impossible not to hear every conversation, every door slam, and every person walking through the corridors. Our room also overlooked the pool area, meaning we had to listen to the DJ’s loud music every evening until around 11 p.m. The bathroom offered virtually no privacy as there wasn’t even a proper door. On our first day we noticed the shower head was cracked and reported it immediately, but nothing was done throughout our entire 10-day stay. Sleep was almost impossible. Every night from around 10 p.m. until 6 a.m. there was constant shouting, laughing, banging on doors and people running through the hallways. It honestly felt more like a hostel for partygoers than an adults-only hotel. Unfortunately, it got even worse. We found cockroaches in the bathroom. One crawled out from underneath the toilet in the middle of the night because the toilet wasn’t properly sealed to the floor. We reported it to reception, and their solution was simply to apply silicone around the toilet instead of properly addressing the issue. During our stay there was also a water leak outside our room, and one night the batteries in our door lock died, leaving our room unlocked. Thankfully this was fixed quickly, but it certainly didn’t inspire confidence. The worst experience happened on our second-to-last night. We returned late after watching the FIFA World Cup celebrations and were stopped by the security guard before entering the lifts. He asked to see our room keys, which were apparently supposed to be worn on our wrists at all times. We had removed the wristbands on the first day for hygiene reasons, and nobody had ever informed us they needed to stay on permanently. I had my fiancé’s room key in my pouch to avoid carrying both keys around. As soon as I showed it, the guard immediately assumed it belonged to my fiancé and questioned me. I explained that my own key was upstairs in my backpack and I would have happily shown it if asked. As an Asian woman, I couldn’t help but feel profiled. The guard seemed to assume my fiancé was the primary guest and treated me as if I didn’t belong there. He eventually said, “I’ll let you go this time,” while smirking at my fiancé. The whole interaction was disrespectful, humiliating and completely unnecessary. The following morning, when we checked out, the very same guard saw both of us returning our room keys together and then told another receptionist to assist us. That only reinforced how inappropriate his assumptions had been the night before. Overall, this hotel was a huge disappointment. Poor communication, terrible sound insulation, constant noise, maintenance issues, cockroaches, and an unacceptable interaction with security completely ruined what was supposed to be a relaxing holiday. The only positive thing I can honestly mention is the breakfast, which was very good. Other than that, I cannot recommend this hotel to anyone looking for a peaceful holiday.