Caramelo Palma Beach

We have just come back from a 4 night stay at Caramelo Palma Beach. We read the reviews before we booked and saw that they were very mixed and that the area is predominantly German however this didn’t put us off. We liked the vibe of the hotel from the photos and whilst it was slightly tired around the edges in person, it was still as pictured. We had a room on the 1st floor which was mostly quiet aside from a brief disturbance of someone coming back late and making noise (lasted maybe 5 mins) with a slightly noisier night on our last night. I used the earplugs provided after these disturbances and was fine. Our room was street facing and again, not too noisy aside from morning road sweepers- the area is kept clean. The bathroom door was slightly odd in that it wouldn’t stay full closed and had a sliding mechanism. A little bit more storage space would have been nice too. The bathroom was a bit tired but towels were replaced daily and toilet roll was kept topped up. I found the beds really comfy and the air con was strong. We actually ended up too cold on the first night so used the comforters provided. The room had a small fridge, a desk and a kettle. Again, storage was minimal but we worked around it. The room was kept clean. As someone who is allergic to dairy, I was a bit apprehensive about the breakfast buffet but found plenty to eat every day. They’ve got continental breakfast, slightly more ‘English’ options as well as Spanish tortilla. There’s an extensive selection of breads and pastries as well as an entire table dedicated to muesli and yoghurt so you can build your own bircher muesli bowl (no vegan yoghurt but I didn’t ask either!). Lunch was really reasonably priced and good portions. Drinks were on the expensive side though. We were able to find sun loungers every day however found that most were ‘occupied’ by towels by 8:30am when we came down for breakfast. The sun loungers are really comfy but due to the colour, get really hot. You can rent a pool towel for a 10€ refundable deposit but I’d maybe bring two from home. The pool is a really comfortable temperature and clean however the stairs were a bit loose! Music around the pool is a nice ambiance and not too overwhelming. There are plenty of shaded areas too. The lifeguard is pretty vigilant at calling out bad behaviour and it seems that people respect it. The area itself is very German but it didn’t put us off as I can understand German/travel Germanic speaking countries a lot and whilst the young adult tourists are ‘enthusiastic’, it never felt unsafe. If anything I enjoyed having some of my German favourites for lunch. There are two bus lines nearby- the 23 is just at the top of the road near the hotel and the 25 is down the road heading towards the beach. Both go to Palma however I found the service unreliable and very busy. It is 2€ for a single ticket but we used taxis instead. There are plenty of supermarkets nearby too both just down the road and on the promenade. I’d come back to the hotel and area again!

I visited on a day pass for a relaxing day before my flight home. It is great value for money- the €22 credit covered two drinks and a decent meal. The food was great quality. The pool is lovely and refreshing, and the atmosphere was pleasant. The music was upbeat but not overpowering. The only thing to note was that all the sunbeds had been reserved, but most not being used. It means during high season there is a chance you would not get a sunbed. I managed to get a comfy bean bag style chair which was great, but these had all gone by 11. I would visit again.

Would not recommend this hotel. We specifically chose an adults-only hotel because we were hoping for a peaceful and relaxing holiday. Instead, it turned out to be a party hotel filled with loud German teenagers and adults who made noise until 5–6 a.m. almost every single night. If you’re looking for a quiet getaway, this is definitely not the place. From the moment we arrived, the service was disappointing. We weren’t informed about breakfast times or even told that the room key was supposed to be worn on our wrist at all times. This became relevant later during our stay. The room itself was very small and poorly designed. There was no proper ceiling light, only two small bedside lamps, meaning you had to fully open the curtains during the day just to see anything. Unfortunately, our room faced the pool, so everyone outside could look directly inside. The walls were paper thin, making it impossible not to hear every conversation, every door slam, and every person walking through the corridors. Our room also overlooked the pool area, meaning we had to listen to the DJ’s loud music every evening until around 11 p.m. The bathroom offered virtually no privacy as there wasn’t even a proper door. On our first day we noticed the shower head was cracked and reported it immediately, but nothing was done throughout our entire 10-day stay. Sleep was almost impossible. Every night from around 10 p.m. until 6 a.m. there was constant shouting, laughing, banging on doors and people running through the hallways. It honestly felt more like a hostel for partygoers than an adults-only hotel. Unfortunately, it got even worse. We found cockroaches in the bathroom. One crawled out from underneath the toilet in the middle of the night because the toilet wasn’t properly sealed to the floor. We reported it to reception, and their solution was simply to apply silicone around the toilet instead of properly addressing the issue. During our stay there was also a water leak outside our room, and one night the batteries in our door lock died, leaving our room unlocked. Thankfully this was fixed quickly, but it certainly didn’t inspire confidence. The worst experience happened on our second-to-last night. We returned late after watching the FIFA World Cup celebrations and were stopped by the security guard before entering the lifts. He asked to see our room keys, which were apparently supposed to be worn on our wrists at all times. We had removed the wristbands on the first day for hygiene reasons, and nobody had ever informed us they needed to stay on permanently. I had my fiancé’s room key in my pouch to avoid carrying both keys around. As soon as I showed it, the guard immediately assumed it belonged to my fiancé and questioned me. I explained that my own key was upstairs in my backpack and I would have happily shown it if asked. As an Asian woman, I couldn’t help but feel profiled. The guard seemed to assume my fiancé was the primary guest and treated me as if I didn’t belong there. He eventually said, “I’ll let you go this time,” while smirking at my fiancé. The whole interaction was disrespectful, humiliating and completely unnecessary. The following morning, when we checked out, the very same guard saw both of us returning our room keys together and then told another receptionist to assist us. That only reinforced how inappropriate his assumptions had been the night before. Overall, this hotel was a huge disappointment. Poor communication, terrible sound insulation, constant noise, maintenance issues, cockroaches, and an unacceptable interaction with security completely ruined what was supposed to be a relaxing holiday. The only positive thing I can honestly mention is the breakfast, which was very good. Other than that, I cannot recommend this hotel to anyone looking for a peaceful holiday.

Firstly, I want to say this hotel isn’t all bad. The food was genuinely excellent and is probably the only reason I would rate it as highly as I have. However, there were far too many negatives for us to return. The hotel looks modern and stylish in the photos, but in reality it feels quite run down. The pool area especially needs attention, with loose decking boards and screws sticking out in places. The sun umbrellas also don’t move, so if you’re trying to get out of the sun, you’re pretty much out of luck. The hotel is predominantly aimed at German guests. As English visitors, we honestly felt invisible for most of the holiday. Apart from the cleaners, who weren’t particularly friendly themselves, hardly any staff spoke to us or even smiled. If you’re English and hoping for a more mixed atmosphere, I personally wouldn’t recommend this hotel or even this area. The rooms are very small with no proper wardrobe space. The balcony is tiny and enclosed, and the balcony door is incredibly difficult to open. The bathroom is also very small, and instead of a proper bathroom door there’s a sliding wooden panel that doesn’t close properly, meaning there’s very little privacy. The biggest issue by far was the noise. The walls are paper thin. We were woken up on five out of our seven nights by extremely loud guests between 2:00am and 4:30am. On the other two mornings, we were woken early by cleaners repeatedly banging beds against the walls while cleaning rooms. We complained 4 times during our stay, but nothing changed. The air conditioning was also very disappointing. Even on its lowest setting, our room never went below 22°C, which is simply not good enough in the middle of July. The food was by far the best part of the hotel. Breakfast offered a huge selection of fresh, high-quality food every morning. Lunch and dinner were equally impressive, with plenty of choice and everything we tried was delicious. The music around the pool wasn’t to our taste. A DJ plays house music from around 11am until 6 or 7pm every day, often repeating the same songs. On Fridays and Saturdays the hotel sells day passes, making the pool extremely busy, and evening beach parties take place until around 11pm. If you’re looking for a lively party hotel, you’ll probably enjoy it. If you’re looking for a relaxing holiday and a good night’s sleep, this definitely isn’t the place. A few useful things we only discovered because we asked: your wristband can be used to pay for drinks and purchases around the hotel as well as acting as your room key, which is really convenient. Pool towels are available for €10 each, but again, nobody told us this on arrival. The beach is only about a five-minute walk away and is absolutely beautiful. Unfortunately, the surrounding area is also heavily geared towards German tourists. Throughout our entire week we didn’t hear any English music, and there were very few English-speaking visitors. Palma city is around a 15-20 minute taxi ride away. We paid around €32 each way, which felt quite expensive. Overall, if you’re looking for a lively party hotel where sleep isn’t a priority, this hotel may suit you. If you’re hoping for a relaxing holiday with friendly service and a good night’s sleep, I’d suggest looking elsewhere. We wish we had done some more research ourselves before coming to this area. We felt VERY let down by TUI.

We absolutely loved our stay at this hotel! The location was perfect – just a short walk to either Palma Nova or the Magaluf Strip if you're looking for a lively night out, while still being peaceful and relaxing. The hotel itself was spotlessly clean, including the rooms, which were a great size for a double room. The décor throughout was beautiful, with a modern aesthetic that gave the whole place a luxurious feel. There are two lovely pools with plenty of comfortable sunbeds, including double day beds, and I especially loved the pool bean bags – such a great touch! We never had any trouble finding a sunbed, no matter what time we went down. All of the staff were welcoming, friendly and made us feel at home from the moment we arrived. The atmosphere around the hotel was calm and chilled, and despite being so close to the nightlife, we didn't hear any noise from the strip or from neighbouring hotels or guests. Although we didn't eat at the hotel, we did enjoy the drinks, and the mango daiquiri was hands down the best I've ever tasted! We only booked this hotel the day before arriving for a two-night stay, and it exceeded our expectations. Overall, we had a fantastic experience and would most definitely stay here again. Highly recommended!