Globales Condes de Alcudia

Where do you start... Accessibility for Disabled not good. Access at the front of the hotel was a little ramp where you had to alter the direction of the wheelchair just to get into the Hotel via the automatic doors . We couldn't even then get the Wheelchair into the lift with the Suitcases and then on getting to our room couldn't get the Wheelchair into the room without having to fold it up. There were two lifts in the hotel that could hold Six People. This made it a nightmare at Mealtime. Food was cold and there was no Children's section. What Child wants to eat Dogfish. Staff didn't seem to want to clean up food debris just walking past it. The Pool Area was very cramped. One morning the Children found glass in the small pool. Reception were informed but nothing done about it.Entertainment was noisy but the Children enjoyed the Mini Disco.Cleanliness was an issue. Rooms didn't get swept. We were left without towels on one day this was soon resolved though. Outside areas were clean however.Did we get Value for money no I don't think so. Think Jet2 need to look at this hotel for the comments that are made .

Very disappointed! Very basic and small rooms very noisy from outside and inside hotel can hear people in next rooms and hallways ,food very very basic and every meal we ate was cold ,had to wait every meal on trays being refilled very slow still cold and burnt,lifted plates of table when we were still eating definitely NOT worth the money Pool area small not enough umbrellas for loungers and squeezed in Location was only thing good for beach and port

Once again we are here on holiday and once again the staff have been fantastic. A special mention goes to the entertainers Myline and Adrian, who are excellent at their jobs and always make sure everyone is having a great time. Their energy, professionalism and friendliness really make the holiday extra special. Thank you all for another wonderful stay! From Lee, Terri & Sandra

Went with family including my 2 month old,7&5 year old, we were on level 8 and couldn't fault the room it was lovely and clean and the cleaners do an amazing job!! there was a few ants but i think that was due to us coming in from the beach and sand being on the floor from shoes. The food was good, a little more variety would be nice one night I just ate pasta has didn’t like anything else. Breakfast was cold but still tasty so can’t really complain about that. The entertainment at night was also good but the kids disco could do with starting a little earlier as my children were tired by 830. The entertainment staff were amazing I could not fault them. The woman even went as far as keeping it a secret between my Mum‘s boyfriend and her and he proposed on stage!! the music could do with being a little bit quieter at times. I asked them to turn it down first night and they didn’t but from then on it wasn't as much however, could still hear it with the balcony door open on level 8. it is such a lovely atmosphere and my little girl loved the fact that there was colouring on the stage during the day and unlimited ice cream!!! I I had to pay for a kettle which I was not happy about, as I think it’s a necessity when you have a newborn baby so i will return next year on the basis that the rooms start to have tea and coffee facilities, most hotels provide a kettle free of charge!! Other than that it was amazing and my children miss it already!

We have just come back . We enjoyed our stay it was relaxing our room was clean and had everything we needed it would have been nice if we had tea and coffee making fertility as had to wait until we went to restaurant to have our morning cuppa. If I had to make a criticism it would be that the food was cold which took away the enjoyment as there was quite a choice of things to eat i tryed to heat in microwave but it wasn't working staff was welcoming and polite. As I said if food was warmer I would have given it 5 stars. Having said that it was located near to all amenities