Globales Samoa

We stayed at Globales Samoa from 17.05 to 24.05.2026 with a group of 7, booked through TUI Poland. The week became four days of fighting management just to get a basic standard of accommodation. The problem: On our first night we found a cockroach in the bathroom of room A13. Reception sent a technician who sprayed insecticide. Over the next four days we found 6 more cockroaches in the same room, mostly near the bathroom door — including three live ones at 2 AM, with a fourth escaping into the room. Seven cockroaches total in four days. The response was worse than the problem. When we reported it, the receptionist (Ms. Raquel) told us “this is the climate here” — no apology, no offer of cleaning, no alternative room, no compensation. Another receptionist (woman with short dark hair and glasses) literally shouted at us in front of other guests, falsely accusing us of swapping keys with my parents who were in a separate room. The accusation made no sense — cockroaches in a paid hotel room are the hotel’s problem regardless of who sleeps there. It was a clear attempt to shift blame instead of addressing a hygiene issue. esolution only after formal escalation. We requested the official Hoja de Reclamaciones (Spanish tourist complaint form), notified the TUI representative on-site, and contacted TUI Poland. Only on Thursday afternoon — nearly four days after the first incident — did the hotel finally relocate us. No apology was offered even then. Bottom line: A cockroach can happen anywhere in the Mediterranean. The 1-star rating is for how management handled it: dismissing a clear hygiene issue as “local climate,” refusing room change for four days, publicly shouting at and accusing paying guests, and only acting under regulatory pressure.

We have just returned from a 11 day package holiday here, 3 adults and 2 children first of all I will say we have enjoyed our stay but would not return - £610 per person with jet2. I’ll be honest and say the hotel is now catering for predominately French guests and the experience/ attitude to English is totally different this was mentioned by myself and other guests we met. I appreciate hotels are mixed but the experience and attitude is geared totally different and I hate feeling a divide whilst I’m on holiday. The pool area was great plenty of sun beds and little play park for children. Surrounding area lovely and easy accessible with 2 children age 8 months and 5 to the nearby beach cove and shopping centre. We were allocated 2 inter connecting rooms on the 3rd floor, lifts are slow but can be expected due to the number of guests and although with 2 prams it is a little frustrating that foreign guests seem to have no manners what so ever when queuing and literally push past to gain access before you. The food was plentiful and we always found choices although limited but good quality you can see they are trying to save money but it was lovely - we also have a gluten free little boy although we asked on some days and were allocated gluten free bread, pasta etc. the staff then said I had to start pre ordering for dinner at night - which is fair enough so I went in half an hour before to give time and then when returned the chef had ‘forgot’ I will say most of the time hats off to Tony as he understood at each sitting and provided me with options such as bananas etc. The entertainment - there is a children’s club 10.30-1pm and disco at 8.30 for half an hour but most of the time not in English speaking and not really scheduled activities the kids do what they want in there. there is a activity schedule listed on the board but this is not followed they seemed to all just do what they want when they want music is played some days round the pool mainly the greatest showman when there practicing the dance, we did see some external shows that were good but these were alternate nights and others not but we did notice the animation were also expected to be reps for checking in and out PRAM guests so maybe why they were vacant. Also you cannot ever keep your room even though they advertise and a sickness bug was doing the rounds whilst there but as the manager said to keep quiet when I asked if we could keep the room due to this I was expected to find a seat with my 5 year old to be sick around the pool until 6pm. Staff some lovely some rude depends what mood they wake up in I suppose - I met a lady who had been going for 16 years and she basically said she’d seen a different side especially this year there definitely needs to be some improvement. Overall to summarise there basically trying to sell the PRAM package to French and Italian guests coming there welcome is totally different champagne arrival, reps on hand, entertainment geared towards them as in language wise so this really did effect our stay and I would not return.

The staff here are really helpful, hardworking and kind. When I arrived, atleast an hour later than scheduled due to a delayed flight, we got provided with water and a light snack - in my case, fruit, as I'm gluten intolerant and were kind enough to switch on the hot drinks machine in the lounge bar area. My room was comfortable and I had a lovely garden view to the hills and sea beyond. The bathroom was provided with shower gel but nothing at the sink and luckily I brought something with me for that and the local shops sell soap at a reasonable price. The food was good with lots of choice, but sadly, not all options were suitable due to my dietary issues. I noticed that they seem to be using more frozen food than they used to, but in the middle of a cost of living crisis, it's understandable. Over all, I would say that they would be better to raise their prices slightly and put the food back to its previous standard. Whilst I would say that I don't go on holiday to sit in my room watching TV, I did try it once or twice when my eyes were tired from reading and at night before bed. They used to have a package with 8 UK channels and this is now reduced to 4, including a kids channel. However, I noticed that some of the French channels show some programmes/films in the original English language, so it balances out. The entertainment here was quite varied and still held inside in a special lounge area, making it easier for people to choose whether to attend or not. I was usually having my dinner during the kids disco and the next event after it but noted that it was well received. On the whole, this is still a great hotel in a lovely location.

I had a 5 night all inclusive solo stay at Samoa. I was there for peace and quiet and a break from life so I cannot comment on entertainment/team because I didn't really engage with them at all, or surrounding areas as I didn't leave the hotel. The hotel itself is quite basic and quite far from the airport, but I found it to be clean and pleasantly presented. My room was A02 which fortunately was very quiet and away from noise of the main hotel areas. Room was very comfortable and was cleaned regularly. The pool area was tidy with plenty of loungers. The thing that let's the hotel down was the food and dining experience. I am not a picky eater and can generally find something in any situation, which I did, but there wasn't much range or variety and things didn't seem to go together - a very random selection. I generally found a grilled meat and salad most nights. Be cautious if you have allergies as the labelling is sketchy at best. I generally took lunch at the snack bar as although quite repetitive, it was the better option. The dining area is also like sardines with little space to move around or reach drinks areas. Those who have said this hotel is aimed towards French people..... I can see where you are coming from. It is my first experience to be around so many groups of French people and the noise level they seem to bring with them! Generally this place is fine for somewhere to chill and rest your head but not somewhere I'd go again and probably would have been a different experience in peak season

Fantastic hotel .. food was lovely . Fantastic variety.. the snack bar is brilliant serving bacon. Sausages after breakfast … great selection for lunch after lunch in snack bar you have variety of hotdogs.. bugers .. and pizza is one of nicest I’ve ever tasted .. fresh fruit and biscuits and cakes .. coffee and juice all day .. dinner was amazing the selection is unbelievable.. now enough about food I could go on and on the food was fantastic.. great location close to beech .. the staff are just lovely and so friendly .. room is good size very clean room changed every day .. plus there’s laundry service in hotel was was a plus .. will definitely visit again thanks from Liz in Donegal fantastic holiday