Grupotel Club Cala Marsal

The hotel appears to have been renovated on a very low budget. The poor quality of the renovation is obvious, with visible paint drips, cracks on the balcony, and imperfections throughout the room. When we entered our room, we were greeted by a dirty, splattered mirror, which gave a very poor first impression and made us question the overall cleanliness. Another disappointing detail is that the hotel still uses towel cards, and to make matters worse, they are just paper cards, which feel outdated and inconvenient. The price is completely unjustified for the quality offered. In my opinion, this is not a four-star hotel. A four-star hotel should provide a higher standard of comfort and amenities. At the very least, guests should expect a kettle with tea and coffee-making facilities in the room, quality toiletries including body lotion, excellent cleanliness, well-maintained rooms, and attention to detail. Unfortunately, this hotel falls short in all of these areas. Overall, the hotel is clearly not worthy of its four-star rating. The facilities, room quality, and overall guest experience do not match either the advertised standard or the price being charged.

The hotel is not worth the price. It still uses outdated systems—for example, you have to collect towels using paper towel cards, which feels very old-fashioned. Overall, the facilities and service do not justify the cost, the wifi is poor.

We loved our stay at Grupotel Cala Marsal Nature Hotel. Amazing location near the most beautiful beaches on the island, very quiet and close to nature, great beach just in front of the hotel, great conditions and acommodations. Parking was pretty fine as there is a long street and a parking plot to park. The hotel was recently renovated and the room in which we stayed was amazing, big shower, beach vibes, beds were confortable to sleep in and the staff changed the towels every day - this was really amazing. Breakfast had a lot of variety and food was delicious, I don't think I ever had a breakfast with so many options. All the staff is incredible nice and welcome. The spa is really great, we had a late flight and the hotel allowed us to showe there even after the checkout, modern gym equipment and the pool bar is also very Boho style. Overall we would stay again at this hotel if we come back in the future.

The hotel is fine for what it offers at that price, but all additional things are charged, such as the safe. You only get water in the room on the first day; in all the hotels I’ve stayed at, even 3-star ones, you get water in the room every day.

We arrived yesterday, we had to wait for a long time to check in as the computers were not working. The rooms are lovely and clean but have no toothpaste or shampoo. And there isnt any water provided either. We have been told we have to walk to go to the supermarket to buy our own as we dont have a car. We are only here 3 days and this is supposed to be a relaxing short stay. We fly on a plane so we cannot take these items with us The reception are very unhelpful and dismissive. Its a pity that cutting costs this way - expecting guests to have to buy basic provisions in a 4 star hotel gives a bitter experience.