Grupotel Club Cala Marsal

Unfortunately, our stay at Grupotel Club Cala Marsal was very disappointing. When we arrived, the room was not properly cleaned — it felt like only a quick check had been done, and several areas were clearly not maintained to the standard we expected. We also found the staff to be quite unfriendly. Communication was difficult because only a few employees spoke English, which made solving problems even more challenging. Instead of trying to help, some staff members seemed impatient or uninterested in addressing our concerns. On top of that, we were given a receipt for products we never purchased. This caused unnecessary stress, and resolving the issue was not easy due to the communication barriers. Overall, our experience did not match the hotel’s advertised quality. We hope the management takes these issues seriously, as the location itself has great potential, but the service and cleanliness need significant improvement.

The refurbished room with seaview was beautiful, you can enjoy the sunrise and the view os the bay with the lighthouse from the balcony. Parking might be tricky during peak season, it was ok in Octocer. Staff was friendly and helpful, breakfast area was only crowded at 9. A really nice choice for exploring the island and staying away from the party area.

Nicely refurbished, staff are generally helpful, hotel in a super location. Breakfast could be better in terms of crowd handling and food quality.

The location and view are truly amazing, and the staff are very nice and welcoming. The atmosphere is pleasant, and the food offers good variety and is well cooked. The recent renovation looks beautiful — the spaces feel modern, comfortable, and inviting. However, cleanliness could be improved. After housekeeping, there was a noticeable smell of sweat that lingered in the room for quite some time, which was unpleasant. The indoor pool water was a bit cold, and it would be great to see more vegan and non-dairy options available at the buffet. Overall, it’s a lovely hotel I totally recommend.

We loved the surroundings of the hotel, the plants, the palm trees around the hotel and the closeness of the beach were amazing. We had no problem with the parking situation. We really liked the design too but you can tell the renovation was rushed... Cleaning needs to be inproved. We stayed for 9 night and the floor wasn't cleaned at all, even the corridor was full of dirt and nobody ever cleaned it. The tables in the restaurant need to be cleaned more often, many times we couldn't find a table to sit down to eat because they never set the table with clean cutlery when someone leaves and you have to find someone to ask them to clean a table, it was quite unbeliaveble and it was our experience every day for breakfast and dinner too. The waiters at the bar looked so bored, they were on their phones and talked to each other and they were not very happy when we disturbed them to order something. Some waiters were lovely in the restaurant but the staff generally needs a training on how to do their jobs and how to pretend they don't hate the guests. The walls are so paper thin that sleeping was a struggle sometimes. The spa is supposed to be adults only but it was full of small children all the time so we couldn't go there to relax... We had a great time but it was the worst hotel experience we've had and we are sad because all of these could be easily improved and this place has so much potential.