Grupotel Club Cala Marsal

We loved our stay at Grupotel Cala Marsal Nature Hotel. Amazing location near the most beautiful beaches on the island, very quiet and close to nature, great beach just in front of the hotel, great conditions and acommodations. Parking was pretty fine as there is a long street and a parking plot to park. The hotel was recently renovated and the room in which we stayed was amazing, big shower, beach vibes, beds were confortable to sleep in and the staff changed the towels every day - this was really amazing. Breakfast had a lot of variety and food was delicious, I don't think I ever had a breakfast with so many options. All the staff is incredible nice and welcome. The spa is really great, we had a late flight and the hotel allowed us to showe there even after the checkout, modern gym equipment and the pool bar is also very Boho style. Overall we would stay again at this hotel if we come back in the future.

The hotel is fine for what it offers at that price, but all additional things are charged, such as the safe. You only get water in the room on the first day; in all the hotels I’ve stayed at, even 3-star ones, you get water in the room every day.

We arrived yesterday, we had to wait for a long time to check in as the computers were not working. The rooms are lovely and clean but have no toothpaste or shampoo. And there isnt any water provided either. We have been told we have to walk to go to the supermarket to buy our own as we dont have a car. We are only here 3 days and this is supposed to be a relaxing short stay. We fly on a plane so we cannot take these items with us The reception are very unhelpful and dismissive. Its a pity that cutting costs this way - expecting guests to have to buy basic provisions in a 4 star hotel gives a bitter experience.

Unfortunately, our stay at Grupotel Club Cala Marsal was very disappointing. When we arrived, the room was not properly cleaned — it felt like only a quick check had been done, and several areas were clearly not maintained to the standard we expected. We also found the staff to be quite unfriendly. Communication was difficult because only a few employees spoke English, which made solving problems even more challenging. Instead of trying to help, some staff members seemed impatient or uninterested in addressing our concerns. On top of that, we were given a receipt for products we never purchased. This caused unnecessary stress, and resolving the issue was not easy due to the communication barriers. Overall, our experience did not match the hotel’s advertised quality. We hope the management takes these issues seriously, as the location itself has great potential, but the service and cleanliness need significant improvement.

The refurbished room with seaview was beautiful, you can enjoy the sunrise and the view os the bay with the lighthouse from the balcony. Parking might be tricky during peak season, it was ok in Octocer. Staff was friendly and helpful, breakfast area was only crowded at 9. A really nice choice for exploring the island and staying away from the party area.