Grupotel Port d'Alcudia

Never been to this hotel before but from start to finish very impressed. Very clean, staff friendly, food fabulous, pool area clean, plenty of beds in the morning to choose from, lovely beach 10mins walk, very impressed, manager every night would ask if everything OK, very pleasant, will definitely return

Very nice room, very nice view to the pool area. Quiet. Comfortable beds. Clean room, very friendly staff. Perfect vacation.

We spent one week at this hotel and unfortunately had more negative than positive experiences. - The kids’ pool was freezing cold, despite being one of the main reasons we chose this resort - Sunbed reserving is allowed and not managed – even before the pool opened, all beds were already taken with towels - If you have dietary restrictions (e.g. gluten or dairy intolerance), options are extremely limited. Even steamed vegetables were often covered in creamy sauces. So you ended up eating mostly grilled chicken or fish (sometimes undercooked) with fries for a week....so you rightly feel that half board is a waste of money - The luggage room operates on a trust basis with no control – people can walk in and out freely - Service lacked a “go the extra mile” attitude. The general feeling was “this is Mallorca, it is what it is.” - Double beds are made of two single beds pushed together, which separate during the night - Ants quickly appear in the room or terrace if any food is dropped - There was a constant sewage smell coming from the bathroom Our last morning summed it up: we were given incorrect information by the reception about early breakfast and ended up in an uncomfortable situation, having to argue for something we had already paid for We left with a very bad overall impression.

The hotel is in a great location close to the beech and a short walk to both the Port and the Strip. The staff were amazing and very friendly and couldn’t help enough with any questions. The pool activities in the afternoon this year were a great addition.

The Grupotel Port d'Alcudia apartment accomodation is excellent accommodation for couples and small families. The location is excellent, in that it is close to shops, restaurants etc and only a short walk to the beach. While it is close to the above, there is no traffic issues at the apartment. The apartment itself is 5☆ to me. It has excellent, helpfull staff that are friendly and helpfull. The rooms are top class. The pool at the apartment is ideal for all family members. The entertainment that is available was a surprise as it entertained children from 7 to 9 and after that was entertainment in the form of music for the adults. The food available at midday and in the evening was excellent and good value for money also. In summary, I would highly recommend the Grupotel Port d'Alcudia for people planning a holiday in Alcudia.