Hipotels Mediterraneo Club

We stayed at Hipotels Mediterraneo Club in Sa Coma for what was supposed to be a relaxing family week in May, but we ended up checking out after just 4 days and will never return. The hotel markets itself with air conditioning as a key feature, but this turned out to be completely misleading. The positive points first: there is plenty for children to do. The swimming pools are a big hit, there’s a decent playground, and the mini club kept our 2-year-old entertained during the day. That side of things worked well for a family with young children. Unfortunately, almost everything else fell short. The food was very average and evening entertainment was poor. The real disaster started after day 3. The hotel suddenly switched off the air conditioning system across the property despite it being over 20 degrees every day. Instead of cooling, the hotel turned on heating, leaving our room unbearably hot at night. Me, my pregnant wife and our 2-year-old son struggled to sleep at night due to having no air condition. There was a roof fan in the main bedroom but this was broken. This is false advertising – the hotel clearly states it offers air conditioning, yet they disabled it without warning based on what they claimed was a “majority” preference. I emailed the Deputy Manager, Jose Miguel Hernández, to complain and request a solution or partial refund. His response was shocking. He explained that because the weather had turned cooler, most guests wanted the AC off and heating on. He then suggested we simply leave our balcony door and windows open at night if it felt too hot. We were on the third floor with a toddler – this was an outrageous and unsafe suggestion. Not only is it a fall risk for a 2-year-old, but it would also let in flies and mosquitoes, which we already noticed in the room. He refused any refund for the remaining three nights we didn’t stay. We therefore left early and have instructed our bank to dispute the charge. I will also be reporting this to the relevant consumer authorities. When checking out, I met Jose Miguel Hernández in person. He was extremely rude, arrogant and intimidating. When I expressed how unacceptable his suggestion was regarding the balcony door with a small child present, his reply was that I “should have better control of my child.” This level of customer service is appalling and shows zero regard for guest safety or satisfaction. Included are photos from AccuWeather of how warm it was during our stay and one of the email responses I received from the Hotels deputy manager. My strong advice to anyone considering this hotel: look elsewhere. The lack of proper air conditioning in a family resort, combined with dismissive and rude management who do not prioritise guest comfort or safety, makes this place one to avoid. We will not be returning and regret the portion of our holiday wasted here.

The transfer bus dropped us off 300 m away from the reception without any directions. On our way back it just didn't arive at all. We had to take a taxi to the airport. The hotel area is huge, signs are carefully placed behind trees and bushes so locating anything in the first time is a quest. Especially in the dark! The hotel is decent, room is clean, breakfast is ok

Location is really good, we are happy with it. Room is very smelly I think smell comes from toilet. Food is not really good but acceptable. Drinks they charged us extra. And around this area things are expensive we paid for small pack of plaster 5€ , if you coming with children please bring your own it’s pricey

We had some parts that we loved and some that were quite disturbing. I'll start with thr good parts first: - loved out big spatious room. We were booked a seeaview 1 room app and it was perfect. A beautifuk patio where the kids played and it was right near the beach. - brautiful white soft sanded beach but a bit windy in september. Also, the sunbeds were crazy expensive (36£ for 2 sunbeds and one umbrella). - we loved all the kids facilities, pools, playground and the disco night for kids were just so expected. What we were not pleased with: - the food was very good, but there were always so much quee and way too many people gathering to eat and it took us very long time to take food. Also it was hard to find a table. Do not recommend booking a table at the a la carte restant. It is the same food, but less options. - lots of loud british and german people. They were disturbing a bit because of the noise they use to make. - during our naps (13-15 o clock) the cleaning ladies were very active and they were talking sooo loudly that the kids could barely sleep. They were talking to each other from two different rooms while cleaning. Really disturbing. Would never recommend the hotel to someone without kids. It was manly destined to be there with kids. Other than the minuses, the hotel is clean and offer great stuff for familes. Staff is nice. -

Hadn't heard of Sa Coma before and seen the hotel online so decided to give it a go as we're keen to see more of Mallorca. Its a very big complex. Many different areas with maps provided. You can probably imagine when we checked at reception and was advised to cross the road and go behind Bobby's Bar had me thinking "wait a second, where?". Our apartment ended up being in Building 24, probably the furthest away from the lovely hotel on the beach photos you see online. Nonetheless it was very close to all the kids stuff which probably worked out better in the end. Meal times were chaotic, a lot of "well I've paid for it so" attitude, very little structure to the queuing system, people jumping fences to get the outdoor tables, no real order at all and for the stress of it all the food was just ok resulting in us having dinne out a few nights. The reservation restaurant La Finca provides a lot less chaos but same average food but the staff there are fantastic. I think next time we know what to expect so we can prepare better. A bit of consistency is welcome also, I don't know what the correct method is but some staff refuse to give you anymore than a small paper cup whilst others ask if you'd large plastic pint then you go back and ask for a large and you get refused, it's a bit all over the place. Rooms are a bit beaten up, could probably do with a freshen up. The splash park was a hit, the activities and entertainment was good. Every 3rd shop on the street is a Spar incase you need anything. Great location for sports bars, family restaurants and the beach. The QR codes around the place are great to get anything booked or arranged. Overall a great time was had, the above is just a few suggestions. We will consider returning.