Hipotels Mediterraneo Club

We reserved and we're confirmed by the reception a private airport transfer through the hotel 2 days before leaving. Our Pickup uptime set at 10.45 AM, Checked out around 10.25 so we'll in advance. Standing at the pickup point right opposite the hotel entrance 3 buses landed within 10 mins and none of them had the reservation with our name. Started to get a bi anxious since it's a past hour journey to the airport. Got back to the reception and Javier helped us trying his absolute best spending long on the phone reaching out the bus company and find out. After draining time was told that a driver claimed they were there at 10.49 and we weren't there saying they had a photo.(Huge lie) Where would we be after being 20 mins earlier to pickup up time for an airport transfer if not waiting at the pickup point? Eventually was handed money back which we didn't accept and was told they said you weren't there, we can't do anything. Shocking! Asked to.speak to the manager and that's where the best part happened. When asked his name I was answered with a giggle face where he said his name followed by " My name is vey well known here.... Chest out, arrogant, no seeming to care about solve this issue for the guests, honestly shameful!! All I was asking was to provide the service paid for and arrange an airport transfer without having to pay a taxi for double fare. Was refused and told we needed to reach out to the bus company and I was like I don't even know their business name, I reserved through the hotel, you guys need to look after us if something this bad happens, got a flight to catch Please don't make it even worse now. When I asked to show me the CCTV where driver turned up and we weren't outside the spot was told by Mr Manuel Jesús Oh yes I can, it's your time, I have all day It's your time you need to catch a flight and got laughed at my face while my partner was shaking and in tears. Honestly, all this with such an unprofessional behaviour and awful problem solving by the man,I just gave up and had to pay for a private transfer to get is to the airport. Also, Please everyone be aware that they promote airport transfer with this company they partner with advertising it as an airport shuttle but it is a big bus indeed taking you no much shorter time at all to the destination than a cheaper public bus. However great hotel and the staff are lovely. Unfortunately the Director/manager cares more about ruining guests experience with very poor problem solving skills than the hotel reputation. What a sad hard feeling, won't be back there.

Everything was very good. The food and the programs were perfect. The staff was extremely kind and helpful. I highly recommend it to families. We will definitely be back next year.

Beautiful apartments clean and spacious. Balconies have glass fronts very safe with great views of wonderful safe beach. This is our second time here and would highly recommend families with their children and other members. We had a Seaview room. Lots of apartments all have various block numbers stretch right along lovely promenade lined with Palm Trees and Mediterranean plants. 3 pools. Excellent breakfast catering for all tastes with chefs cooking omelette and pancakes. Lots of sunbeds available. Kids clubs and entertainment. For adults only there's a hotel. Altogether Sacoma and apartments excellent. We had once again a fantastic stay and lots of photos to remember. My grandchildren where 6 and 14 both loved their stay. Just a tip apartments 3 floors and no lift but wasn't a problem for us on 1st floor. The ground floor has apartments which open up to well kept gardens and trees.

Just got back from a week here. One bedroom hotel room lovely, good facilities (fridge, microwave, pots/pans, hob etc). We got a sea view room which was gorgeous. Room cleaned to a high spec every day other than Thursday. Great location, beach front and close to good selection of restaurants/ bars / supermarkets. We stayed B&B basis. Breakfast had lots of choice, continental, cooked, fruits, cereals, fresh bread. If you want a nice table outside in the shade you need to get there for 8am otherwise it’s inside which is noisy due to how many people are in there. Pools are lovely, good choice for kids. Always found sunbeds even if we only arrived after lunch. Restaurant/ pool Staff were ok, not overly friendly but not rude. Reception staff very helpful. If you are looking for a chilled family holiday close to the beach I’d definitely recommend.

We had a decent enough vacation, but we absolutely will not be back for two major reasons: - It felt like every second child at this hotel was sick. The sheer volume of coughing and illness among the kids was incredibly alarming and made us question the property's hygiene. - While I understand the hotel was fully booked, the receptionist showed zero empathy when we requested a late check-out for our child, who caught an illness from the hotel's own kids' facilities. Instead of showing any compassion, they thoughtlessly suggested we sit out in the public lobby with a sick child. Being full is an operational reality, but treating a family with such cold indifference after they caught a bug on your property is a choice. Overall, it was a tolerable stay, but we won't come back for sure!!