Iberostar Selection Llaut Palma

Beautiful hotel, with amazing staff (especially Monica, Ruth, Naty, Bartek, Sylvia, Ohaino, Rita . . . they are brilliant), food excellent, I think definitely worth the Prestige upgrade - roof top pool area opens at 10am). We loved Katagi Blau, a bit expensive but don't miss. In Prestige you have a pillow menu so make sure you take advantage of memory foam pillows. There is a large supermarket close by if you need anything. Concerns would be the aircon throughout the hotel is poor, don't understand if you are all inclusive why can't you have your 3 drinks in the bar and not just at dinner (we did arrange that when dining in Katagi). The main issue is location, we didn't realise that the area is the German version of Magaluf!! We went for a walk at 0730 to the beach and found carnage, drunks, broken glass everywhere, openly taking drugs it is horrible. We didn't feel that any local bars were comfortable to drink or eat, would dread to think what it's like in the evenings, you can hear the chanting in local hotels from 12.30!! We were advised to visit Portixo for a drink, it's 25 euros each way in a taxi but worth it if you want a change. Palma is just a bit further, some of taxi drivers seem to add on quite a bit when you get in, you just know you are getting ripped off!!! Because of the location we would not return unfortunately. Hotel is in the wrong place.

Just had a fabulous week at this hotel. The staff here are amazing. I told them I was a Coeliac and needed gluten free. I was taken around the restaurant by Jonathan, restaurant manager and Andre the chef where I was shown what was gluten free. So helpful. Pool was a bit on the cool side. No problem finding sun loungers. Hotel is very wheelchair friendly. Have to mention Marc. This guy is so helpful. Nothing is too much trouble. He sorted everything we needed. Waiting staff, Mar was so lovely also Victoria and Prince. Making sure we had everything we needed. Rita at the pool bar very friendly and made good cocktails. Carmen was very helpful at the spa. Vanessa who did a lovely job cleaning our room and has amazing towel folding skills. The shower was a bit slippery but housekeeping was straight on it and a rubber mat and shower chair were provided immediately in our adapted room.

Lovely hotel apart from - when myself and my husband got to the hotel we were advised that there was 2 bookings in our names. We never made the second booking in the same 2 names. They waiting until we were gone out of the hotel and applied a 50% no show booking fee to our credit. -when eating my dinner on the hotel on the last even I found a hair under the piece of steak.

A truly exceptional hotel in a central location close to the beach. The service is world-class, and the personal is warm, welcoming, and attentive. A variety of activities and events are offered daily, ensuring that guests have everything they need for an enjoyable stay. In addition to these activities, the hotel features a beautiful wellness and spa area, providing the perfect place to relax and unwind. The cuisine is equally commendable. Whether at breakfast or dinner, guests are consistently delighted with thoughtful culinary surprises and outstanding quality. Thank you for the wonderful vacation I was able to experience at your hotel. I greatly appreciate the effort, professionalism, and hospitality of your entire team. Muchas gracias. :)

We just got back from a lovely week away at this hotel. On paper it is a fabulous place to stay. The welcome was lovely and are staff are friendly enough. It’s calm and perfect for relaxation. We booked a sea view suite which had a hydrobath on the balcony and room was exceptional (although pricey). The bed was one of the most comfortable we have ever slept on. It was incredibly clean everywhere in the hotel. We had access to the Star Prestige rooftop terrace and bar in the day and that had incredible views and always had sunbeds available. Credit goes to Jannier (please can the hotel pass on our thanks to him) as he truly provided a 5 star service up there. The food was good quality but because not everyone is all-inclusive, the variety was a bit limited so it did get a bit boring after a week. Ruth was a really friendly waitress and she should receive our thanks too. All inclusive drinks are limited but that wasn’t a real problem, just a bit odd. The biggest issue we had was the area. It is a truly noisy and tacky resort. You could hear young lads chanting day and night and the resort was not made was older couples or people wanting something a bit more natural and aesthetically pleasing. So you felt a bit struck in the hotel which didn’t really fit in the resort. Luckily, there is a bus nearby that takes you into Palma for 2 euros and it is easy to access. Entertainment was not brilliant, just singers each night. We missed the usual standard of entertainment for Iberostar. Other things that put us off slightly were the lack of finishing touches. For example, for a five star hotel, there was no doorman or anyone waiting to help you in with luggage. We never use that service anyway and are happy to carry our own bags but it’s not usual to have no-one available. They did take our bags to our room though. Also, the main pool area was nothing special. If you did not have access to the Star Prestige lounge, it would have felt more 3 star. Even on the roof terrace, they pay more attention to the adjoining restaurant than they do the terrace. They are constantly moving furniture and being noisy, closed the terrace early one night for a private party and had a loud wedding in there the next. Not a problem but noisy. Not very ‘spa’ like. We did have a good week but we would not return to the hotel. We have stayed at better 4 star Iberostar hotels in Mallorca.