Iberostar Selection Llaut Palma

Before anything else, the staff at this hotel were absolutely amazing. Every member of the team we encountered was friendly, professional, hardworking and genuinely helpful. They did everything they could to improve our experience, and we’re very grateful for their efforts. In fact, staff even agreed to let us have lunch on our departure day after earlier confusion, which we really appreciated. However, despite the excellent staff, this was one of the biggest let downs we’ve experienced and is absolutely not a 5-star hotel. We are not big drinkers, and the six-drinks-per-day limit itself was not the issue — we understand this is a government rule in Mallorca. However, the strict restrictions around when and where those drinks could be consumed were hotel rules. We were only allowed to have the included drinks with lunch and dinner in the restaurant. If we wanted a drink at the bar, by the pool, or at any other time, we had to pay extra. On top of that, you cannot choose what you drink — the package only covers the cheapest options such as beer, wine and Aperol Spritz. My husband drinks whisky and we had to pay extra for his drinks every evening. The food offering was extremely poor. “Light snacks” were just a few pastries put out on a plate, and there were no snacks available after 6pm unless you paid. The lunch and dinner buffet was awful, with much of the food seeming reheated or reused from previous days. Star Prestige was not worth the upgrade. The so-called lounge is just a gated-off section of the lobby with uncomfortable seating, dry sandwiches, a few pastries and nowhere to put your drinks down. It doesn’t feel premium or exclusive in any way. Late check-out is not guaranteed and is subject to availability, so most of the benefits didn’t feel genuinely worthwhile. Aside from the sea view and a rooftop area which I’d open to the public in the evening, the experience wasn’t much different from the standard package. As a hotel group, it felt like the focus was on getting guests to spend more money from the moment they arrive — on drinks, food and extras — rather than providing a proper prestige experience. We wouldn’t return to this hotel group, as there are far nicer hotels offering better value and a much less money-driven atmosphere. I actually felt sorry for the staff, as I could see they were used to people complaining about the same things we confused about.

Had a great time staff really friendly especially Rita who could not do enough for you. Food was excellent very varied. Two mins from beach. Rooms cleaned very well. Each day. Highly recommend

We would like to recognize Jennifer from the bar team at Iberostar for her exceptional service and warm hospitality throughout our stay. From the moment we met her, she greeted us with a genuine smile and a friendly, professional attitude that immediately made us feel welcome. Jennifer always looks immaculate and represents Iberostar’s high standards beautifully. She takes great pride in her work and consistently goes above and beyond to ensure guests have an excellent experience. Her cocktails are absolutely delicious — crafted with care, creativity, and attention to detail. Everything she makes is served with a smile and a touch of personality that makes it extra special. We’ve also had the pleasure of seeing Jennifer working in the Star Prestige area, where she brings the same level of enthusiasm, professionalism, and charm. It’s wonderful to see how versatile she is — always providing five-star service no matter where she’s working. Jennifer truly embodies the spirit of Iberostar — friendly, professional, and dedicated to creating memorable guest experiences. She made our time at the hotel even more enjoyable, and we believe she fully deserves to be recognized for her hard work and outstanding service.

Rooms big and nice Lobby fine Cleaning very good Eating: quite weak fir 5 stars, everyday almost the same buffet Staff nice

We checked in for a week at around 10pm on a Saturday night, after a c.3 hour delay in our flight. Jumped in a taxi outside the airport terminal and arrived at hotel within 15 mins and cost c.25 Euros (around 20 Euros on our daytime return a week later). A taxi into Palma from the hotel was c.30 Euros. There's also a bus stop directly across the road from the hotel and is 2 Euros no matter how far you travel and took around 45 mins into Palma city centre. Check in was professional and efficient with a welcome drink. Room was modern and clean on the 6th floor. Room had a large tv with UK channels, huge shower and we had a mini bar with snacks and non alcoholic drinks included (Star Prestige). There's also a water jug provided and purified water dispenser on each floor at the lifts. There are towels provided in the room and new ones to take for the next day at the Star Prestige "pool". On the ground floor is a bar area as well as the buffet restaurant where breakfast is served with a huge variety of cereals, pastries, fruit etc as well as a made to order egg station. The main pool is also on the ground floor with a cafe bar. The top floor of the hotel is for Star Prestige customers which has a "pool" (literally a giant foot bath !!), bar with snacks and non alcoholic drinks included, sunbeams as well as spectacular views across the bay to Palma. Only minor "complaint", was the bathroom light sensor that came on during the night which was mildly annoying and we kept forgetting to ask at reception if there was a way to shut it off. There are numerous good restaurants within 5-15 mins was from the hotel, which also has a top class Asian Fusion restaurant on the roof (which we didn't get to try). Beautiful hotel in a great location with quality staff and services.