Iberostar Waves Pinos Park

We arrived on Thursday 16th July with our 20month LB, overall first impressions of the hotel was good. Lobby area clean and staff were there to welcome us. Quick check in (little to no information given apart from the food times, which suddenly changed one evening without prior notice). Room was clean, spacious and well equipped. The cot had an actual mattress in which I feel is a big plus for babies comfort. Room was cleaned daily. We reported the flush not working mid holiday, someone was knocking on the door within 5 mins of reporting on the app. Only negative on the room, it was 2 single beds pushed together on metal legs which reminded me of a hospital bed, extremely noisy when getting on and off which was difficult with a sleeping baby. We also found they moved so resulted in a huge gap in the middle, meaning it was unsafe for little one to sleep in the bed with us. Food was amazing , so much choice and variety across the nights. I would say, if you get bored of eating at the same place morning, dinner and tea then this is not the place for you. No alternative. Even though we rotated sitting inside, outside and upstairs, we were bored by the end of the 7 days, little one was too. Waiting and kitchen staff were all fab! Snack bar and ice lollies were the same every day. Entertainment, did not entertain under 4s at all. I really looked forward to doing something with my baby throughout the day which wasn't just the pool or the play park but all the activities apart from body painting was 4yrs +. Pictures show soft play which never materialised, in place were a few wooden toys, either tired or broken. Nighttime entertainment started very late. In the baby pool where the slides are, beds were plentiful, the main pool next to the bar, its bed wars. I would say 90% of the beds are taken by 7:30 with none sitting on them. As a non smoker, the location of the smoking area was poorly thought out. Close to the restaurant sitting area and right in the middle of one of the main walk ways to alot of hotel rooms. I really did not like having to walk my baby through the smoke every time we were heading to the room. Right next to the beach but the water was that littered with rubbish we went in once and didnt return. There is another beach within walking distance where the water looked clean but it was always busy with locals and was pretty small. The surrounding area is beautiful, very pretty to take a walk around. Gift shops in the area are fairly well priced. Would we return ... no. Would we recommend... yes if you have older children as I feel you would get more out of what the resort has to offer.

All the other reviews are pretty accurate. It’s a nice family hotel that does cater for all . HOWEVER our party included 8 month old twins and at first it was impossible to use the room allocated to us as it was Up 1.5 flight of stairs ! Try carrying two heavy babies that can’t walk and put your room key in at the dang time ! It was impossible and dangerous . NB Buggies must be left in a corridor and can’t be taken into a room . There is no buggy access to first floor rooms. The next day we were given a better room with smaller stairs but sadly not ground floor . And the hotel charged extra EU 300 . I will be taking this up with Jet2 .

What a fabulous hotel and village. This is a truly idyllic location and a delightful place to stay. This hotel is amazing- we were greeted with champagne on arrival and had a fabulous family room. The room and whole hotel is immaculate. The food was excellent and all teh staff were helpful, polite and efficient. The evening entertainment was the best quality I have ever seen and what was evne better - by 10pm the whole hotel was totally silent enabling my granddaughter to sleep very well indeed. For anyoe wishing for more nightlife Cala Ratjada is really close and easy to gt to via landtrain or bus/ taxi. The beach is stunning and envrironmentally, this area is superb. The only thing I wanted and the only minor request i could make is a mat in the base of teh shower whihc was a bit slippery. That's it- everything was so perfect and we did not want to leave. I would highly recommend this hotel for families - everything you could want is there and of the highest quality.

It was a great expirience with an amazing Location Right next to the Beach an a lot of nature around The staff was super nice and helpful in evry Situation The Food was good to it has many driffrent offers for evry Taste and Even Gluten free options were Provided And there were a lot of different activetis like Yoga, workeshops and poilatis classes and Even a Mini Golf Court. I‘d like to thank Marta and the houl team for this amazing Expirience.

If cold swimming pools aren’t a game changer for you then definitely consider staying here. We thoroughly enjoyed our stay with two young children. As per the reviews that I had read before going, the staff were really personable and made sure that they made you feel welcome and important that you were there. They put on loads of activities and entertainment every day and is nestled in a beautiful bay that is lined with trees which gives it a very relaxing feel. Food was great, pool snack bar could have a few more savoury items/variety, but restaurant is fab with beautiful views overlooking the bay. Plenty to walk to and visit from the hotel and has a bus , land train and boat service that runs right outside. Room was perfectly clean and modern enough, just lacked a few extras like a kettle (typical Brit in need of a cup of tea! 😄) ironing board, crockery etc. Pinos park, please let us know if one day if the pools will be heated as that would be the only thing we need to know to want come back and visit again. Our children love being in the water and unfortunately they were too cold. Other than that we thought it was a fabulous, relaxing hotel.