O7 Cala Ratjada (ex. Club Hotel Cala Ratjada)

We recently stayed at this hotel and overall tried not to let the issues we experienced ruin our holiday. The main problem during our stay was the condition of the swimming pool on arrival. The pool was green, unclean, and not usable for the first 3–4 days of our holiday. It was eventually cleaned, however this was disappointing, especially as it was the start of the season and something like this should really have been sorted before guests arrived. After speaking with the sales manager, Jun, we understood that equipment had broken and appreciate that sometimes things do happen beyond people’s control. Jun was professional, approachable, and genuinely tried to put things right for us. He even introduced us to some local Mallorcan drinks which was a lovely touch, and we appreciated the effort he made. The lifeguards also deserve recognition for helping make our holiday enjoyable despite the poor weather and pool situation. They were friendly, attentive, and very customer-focused. In particular, Ronald was an absolute credit to the hotel and always made guests feel welcome. Most staff members were friendly and helpful, especially two of the younger reception staff, including one newer member of the team who was always smiling, approachable, and a pleasure to speak with. Unfortunately, our experience with the reception manager, who we believe was called Maria, was extremely disappointing. We found her attitude arrogant, rude, and unhelpful when dealing with guest concerns. In our opinion, customer service training would benefit her greatly, as front desk staff are often the face of the hotel experience. The food was okay for a 3-star hotel, with enough variety for most people to find something they liked. To be fair to the hotel, compensation was offered regarding the pool issue, which we appreciated. Overall, despite some significant negatives, there were also staff members who genuinely worked hard to improve the situation and made parts of our stay enjoyable.

The only good thing was the day we came home toilet leek all over the room floor and took 5 days to sort it pool green and wildlife living in it bar man rude not sign to say 1 euro per glass

Location is pretty good. If you are not fussy with what you will eat then the food is probably ok even though not amazing, a lot is obviously bought in premade. Most of the meats is cooked on site we think though and done to a high standard as my partner tried most each day I personally found that the food gave me heart burn within minutes of eating so I assume it's due to the cooking oils or something. There is a QR code which apparently tells you about the hotel but I couldn't get it to scan . When it comes to the all inclusive bar, the bar outside didn't clearly indicate what exactly was included so it appeared when we first went that only beer and wine plus soft drinks were included. We realised after a couple of days there was actually a second bar which had a clear menu of what was included with all inclusive. The beer is clearly the cheapest draft available and so is the wine. The cocktails on the allotment inclusive are definitely watered down. You also have to pay €1 euro per plastic cup as a deposit but at no point did we ever get our deposit back so over the holiday we probably had to pay roughly €20 for plastic cups so not sure if bar staff just keeping that deposit for themselves each shift. The rooms are not as advertised on the pictures online. We booked a double and what we got was 2 singles pushed together. Our balcony door didn't lock and the balcony itself felt like it slopped so didn't feel particularly safe. ( Do not go on the balcony drunk) Location isn't bad as kind of in the middle of the harbour and the better beach. If you want early nights then you either need to hope you get a good room or bring earplugs as some rooms overlook a busy German bar which plays loud music til 3am. Overall the area ls ok we had a good enough holiday but not ideal location for English people 40 or below really