Protur Sa Coma Playa Hotel & Spa

Our third stay at this hotel and had planned to return next year but have decided against that due to ineffective air conditioning. It is now running with no power cuts but it is not enough to keep the rooms and especially the communal areas at a comfortable temperature. Everything else the hotel has to offer has been good. Food and drink have been varied, waiting staff, bar staff and entertainment staff work incredibly hard and the AI fridge is a bonus. Rooms modern and cleaned daily.

Beautiful hotel, staff very friendly, food good, drinks selection great, entertainment excellent, location great! Negatives - aircon is awful! We was convinced ours was broken however informed by maintenance that the room temperature was 24 degrees and this was the lowest it would get to. Forced to hire a fan in the end as it was so warm at night. Terrible aircon in communal areas also! We had numerous power outages whilst staying and whilst I appreciate this is out of the hotel's control there was no communication or reassurance from the hotel. When it did eventually come back on the entire room was lit up in the middle of the night and aircon automatically went back to 25 degrees!!! Pool surface is very abrasive. Pool shoes a must. Even made holes in my childrens swimming shoes. A number of children needed plasters etc from the life guards due to cut feet.. Would we visit again ... probably not. Have stayed at much nicer (and cooler!!!) 4* hotels!

Just back from 7 nights all inclusive and we had a wonderful time. We have been to this hotel several times before and it was great to see so many familiar faces around the staff, especially Pablo who was a efficient and welcoming as ever. Our room was a ground floor terrace (073). Not much of a view but ideally placed to get to the bars, restaurant, pool etc quickly. The room itself felt spacious and very clean and was cleaned daily. Effective aircon to battle the high temperature and humidity. The only slight disappointment was the fridge wasn't particularly cold but not a huge issue. We had a problem with the 'safe' which was rectified very quickly. We used the adult pool area which was lovely, comfortable sunbeds and a bar. We knew what to expect in the restaurant, it's very busy at peak times. Children running around doesn't help but that's the fault of the parents not the hotel. Go later for dinner and early for breakfast if you can. Food is reasonable quality and plentiful. We especially enjoyed breakfast and lunch more so than dinner. The main bar is well stocked and the cocktails are excellent - and we had a few! A special word on the staff - they work long hours, too long, but were always friendly offering a fantastic professional service despite Spain doing so well in the World Cup :0) Will definitely be back again one day!

The air con doesn't work properly and it is therefore very warm and uncomfortable at night in the bedrooms. We have also had 3 power cuts since we've been here and when it comes back on all the lights come on which wakes children up in the middle of the night. Spoke to reception who said we can pay to hire a fan. Asked to speak to manager and they said they'd arrange a fan for us which will hopefully come today. They said the air con struggles during heat waves - it's 34 degrees currently. The restaurant is too warm as well. TUI not interested in helping.

Just back from 8 days as a couple. Lovely hotel, very clean friendly and well run. Food was good, only gripe was the meat show cooking at dinner, it was very dry and over cooked. Hardly an issue given the huge range of cold meats and cheeses available. We went half board and the odd cocktail we bought wasn’t great, but for AI it was pretty standard stuff. We hired a car and visited Cala morlanda and Cala rafaelo just 10 minutes away. Much nicer for swimming than the main beach which was understandably packed in Jul.