Protur Sa Coma Playa Hotel & Spa

Please do not make the same mistake we did , by being sold on their promotional video ! This is far from the reality , and I'd like to add we truly wished our experience was a different one , I have documented evidence in video and photographic form that validates everything I add . Room .. Not cleaned thoroughly, ripped towels , floors unmopped, dirty balcony and Drinks area . Shampoo and shower gel ran out and wasn't topped up. Glass broken which sat on top of fridge, as a shelf , dangerous and could cut yourself if wasn't noticed. Reception Staff .. Unhelpful ( not all ) Waiting staff .. Unprofessional ( not all ) and the vibe we encountered was they were not interested in guest. They also fed ferrol cats while you where eating with leftovers off the tables they knocked onto the floor, this was witnessed on multiple occasions. One cat actually swiped at a toddler and I had to intervene Before she was hurt Rats in the bush when eating evening meal outside, reported to staff and maintenance who were aware ! And the outside restaurant is roadside ! Adult pool .. Tiles cracked in many areas .. shower was dirty , tiles loose and broken, the glass shower was so dirty you couldn't even see through the glass Discarded used cups left under the large white sunbeds ( multiple) for the duration of our stay 2 weeks White sunbeds stank , covered in mould, rust , bird faeces Adult pool so called Tranquil area is directly outside of a bus stop on a busy road. All day ...cars , motorbikes , trucks , Novelty train , taxis , horns and all the buses in and out of the hotels dropping people off etc Bikes .. sub standard and might say dangerous , had to change mine twice. First one no brakes Second no gear selection and low tyre pressure Please view the bikes they advertise on Tui website Reality they are like something you would get free to collect on Facebook market place and I do have video evidence. Corridors dirty stained floors carpets lifting up, floor 3 False ceiling fitted as the one above is crumbling down but can be viewed easily by just looking up. Entertainment.. average at best What I also found bizzare is the Entertainment was indoors ( in August) when every other hotel had a outside area Gym .. hardly any equipment Sauna and indoor pool Was closed for quite a few days and the smell was horrendous, Staff aware of the smell . My advice would be to research the hotel you book yourself , and don't be sold by Glossy promotional videos Check out surrounding area as this is on a extremely busy road and huge carpark opposite. Spend your money wisely !

11th visit so not much more to say really. Hotel is very clean & all staff are friendly & welcoming. There were a few staff changes this year especially within the bar & as usual they were all great & there was a good atmosphere both during the day & at night. Service seemed to be faster than in previous years which meant table service the whole evening saving a few trips to the bar. Jose Carlos in the restaurant must get a special mention as I have no idea how he remembers everyone from previous years (and their room numbers when they enter the restaurant). He is such a busy man (as are all the staff) but he always keeps his cool & is very organised. He even made our napkins into shapes for us on our last night. The food this year seemed better quality & was replenished more frequently which was very welcome. There was nothing wrong with it in previous years but sometimes you had to wait for items to be refreshed which let your already plated items to get cold. I am a very picky plain eater & there was always something available for me to eat. We spent most days by the swim up pool then on to the tranquil pool once the sun had left our decking. Always loungers available at any time of day at both the main pool & the tranquil pool which is a plus point. My husband has mobility issues & the hotel is very good for him to get around & when we left in the evenings & he required his wheelchair, it is very accessible as is the whole of Sa Coma. I have no hesitation in recommending this hotel to anyone, it's very clean, all staff are friendly & will do anything to help you make your holiday special.

Had a lovely stay here, the rooms were extremely clean and very spacious was very impressed. No sunbed wars! Who made our experience was Honza the new entertainment staff. He was absolutely amazing and made all the activities very enjoyable and went above and beyond to make it special. Thank you very much!!!

Fantastic rooms, great entertainment (shout out to Honza!). Brilliant set up for young children, our daughter loved her time here

We would like to thank you sincerely for a fabulous week. Our welcome with Christina at reception was warm and professional and helpful. We were very happy with our room which was clean modern and spacious. We had everything we needed plus some extra luxuries, robes, slippers, flowers in the room and a bottle of cava which arrived minutes after us. All areas of the hotel are well cared for and clean The restaurant is great for a buffet style. The food was very good, well cooked and always fresh. More than enough choice. We did not go to the à la carte choices this time as we felt we had what we wanted. The pool area is also clean and the choice of two pools was great. We have to mention that all staff were fantastic, friendly and polite. This is not always the case in some hotels but this one seems to have got the balance right. The only negative isn’t about the hotel but the ‘little’ train ride we chose to go on. It was the worst thing ever. Massively uncomfortable, we saw nothing but streets and car parks and this took 2 HOURS !! Never again !! However, this is the first hotel in many years that we agree we will return to. Thank you so much