Protur Sa Coma Playa Hotel & Spa

Stayed at this hotel for the third time with family, although it was our first time returning since 2018. Stayed with a nine year old and 7 month baby in a swim up room for 11 nights. We like travelling to new places so the fact that we returned to a hotel for a third stay says it all, and it is great to see the investment, improvements and modernisation since we last visited in 2018. Some of the staff were familiar even after 8 years which points to a well run and happy place to be. Pools were ‘refreshing’ in October but great once you were in, and we swam every day. The staff were all great and very helpful. Food in the buffet was excellent, and the Italian speciality restaurant was also very good, with a really nice outside sitting area. We went half board this time then paid for lunch a few days at the pool bar - the quality and portion sizes here was also excellent. We used the tennis courts, trampolines, splash water park, amusements, gym, mini golf, bumper boats, spa pool, and my wife had a massage. All were great. The hotel had a large contingent of junior ladies football players from various clubs staying whilst we were there, to take part in a football competition, which made us apprehensive. However the hotel managed this very well and we never felt they got in our way. Minor improvements we would like to see - I was disappointed the gym closed at 8pm. Travelling with a young family, the best time to workout is often once they are asleep to avoid compromising on quality time with them, so I would love to see the gym be open later in the evening for those of us who can’t drink heavy with a very young family but could use the time to squeeze in a workout. I don’t see why this would be an issue for the hotel to allow this. The evening entertainment was mixed - full transparency I have seen much higher quality entertainment performances at other hotels, so if this is critical then it is something to consider. Some were excellent, but it was very hit and miss. The entertainment team around the pool were very nice, friendly and approachable, as was all staff to be honest. Overall, an excellent stay - thank you Sa Coma Playa, see you next time!

Swift check in everything explained,super modern room with mini bar stocked each day for all inclusive,plenty of space around the pool,also an adults pool,other restaurants available in the safari hotel across the road,all self service.

There was alot to like about the hotel but a few issues too, which means we would not return. When we arrived a lovely receptionist booked us in, and we were able to get in our room early, even though we arrived around lunchtime it was already ready. The room was clean, spacious and modern. The only problem with the room is there is a glass panel in the bathroom to the bedroom- the privacy didnt bother us, but I shower early and it illuminates the entire bedroom if you put the light on. The mini bar was great and the cleaners were fab. In fact the whole hotel was really clean and well maintained. The location is good - quite far from the airport but short walk to the shops, restaurants and beach. Had couple of massages at the spa, they were good but wouldn't say they were the best value at 148 euros for one 30 minute and one hour massage. There were no discounts for booking multiple. The breakfast had everything you could want. The lunch and dinner were fine, for a week was ok, but would have struggled for 2. But the restaurant was very canteen like and honestly beyond loud. The first night we arrived we went down and just overwhelmed with the amount of people. They said usually you can chose a table, but wait and we will make you one up and we had to wait while they cleaned and made up a table it was that busy, We always go away at the beginning and end of the season so it isnt really busy, but every table was full and you couldnt get near any of the food the queues were crazy. Which honestly did ruin it. We couldn't even hear each other speak. But the rest of the hotel wasnt that busy, plenty of space by pools and bar etc so I think they must have been for a conference or something as it was just the evening restaurant that was that busy and it seemed kind of work conference feel, rather than relaxing holiday. I also feel if you pay for all inclusive then all food should be free. The pool bar food looked better than anything else and was a quieter spot but wasnt included in the all inclusive- which I have never seen before. It literally isnt all inclusive then. The staff were mostly really friendly, but we had a massive problem with the people above us, the first 3 nights we had people in the room above that decided to move furniture around between 1 and 2am each night. By the third night we were exhausted and it was so loud - it honestly sounded like they were dragging furniture for ages, so by 1.30am on the 3rd night of this happening my partner went down to reception to say that it is so loud and he said he would speak to them. After another 20 minutes of them dragging furniture around and we didn't hear the door or anything I called down. The receptionist sounded annoyed I called and said he went up but couldn't hear anything. So we said your welcome to come and hear it from our room and he hung up! So we waited another 30 minutes and still the noise was so loud and by this time it is 2.10am my partner goes back down to reception. He then waits until the receptionist goes upstairs and then he came back and said he spoke to them and they said they will keep it down. I have no idea why he didnt do that the first time and at 2.20am the noise did stop. But the receptionist seemed annoyed at us for raising it. So in the morning we spoke to a lady receptionist and explained all of the above and she said, but he did speak to them, and we said yes after almost an hour and us asking 3 times and then she looked on her computer and said they are leaving today. But no one apologised to us about it and they acted like we were inconveniencing them. We paid £1900 for a week with flights and this is not a party hotel. The all inclusive finishes at 12pm with only 1 drink allowed after 11pm so you do expect to be able to have quiet after 1am in your room. Especially the dragging of furniture- i cant even think what they were doing! So even though there was alot to like about the hotel. We felt like we were let down.

Friendly staff. Honza the entertainment guy was really good. Rooms are good with fridge. We were AI and mini bar was included. The pool snack bar is chargeable so you eat at the restaurant. Only thing that needed replacing was the main carpet on floor 2 ( not sure about the other floors) but it was looking really sorry for itself.

We had an exceptional week at the Protur Sa Coma Playa Hotel and Spa. We arrived late on Saturday evening and was greeted by a lovely lady at the reception who checked us in and directed us to the dining room that had left food out for us which was much appreciated. The food at the buffet is probably the best we have ever had anywhere across the Med, the selection was excellent and varied and gala night was not to be missed. I can't speak highly enough of the hotel, staff and facilities. The all inclusive option was excellent, Estrella on draught was a bonus. There is a fab selection of cocktails which we worked our way through in our week. The hotel is a short walk to the front and beach which is lovely. The pool areas and pools are beautiful and are very clean and well presented, the adult only pool is lovely and peaceful. Being late Sept we never had a problem getting sunbeds as the hotel was quieter but I can't comment for the peak season sunbed situation. Our rooms were very clean and tended to daily along with restocking of the minibar. The evening entertainment was varied, the boyband evolution was very entertaining particularly, really good evening. The facilities at the Protur club were all available along with the spa. What I feel sets this hotel apart is the staff. Nothing was too much trouble, everyone was helpful and seemed genuinely proud of the hotel and the experience they were providing. All in all, a fabulous late Sept break, so relaxing and enjoyable and big thankyou to the staff. I'm sure we will be back in the future at the Sa Coma Playa.