Riu Festival

The hotel is very clean, staff are wonderful, especially Antonio on reception. The food is very nice, although doesn’t change much, or isn’t very Spanish, no Iberico ham to carve, tiny amount of gazpacho, always empty, etc. The hotel guests are 99% German, the hotel caters for them, even the Tui Rep’s grasp of English was poor and lastly the curtains in the rooms do not meet in the middle, mean a shaft of sunlight wakes you at approx 4am! I would rate the hotel as ‘good’ but this option is unavailable.

This was my third stay at this hotel and my fourth at a RIU property, and once again it did not disappoint. I truly appreciate every aspect of the experience: the excellent breakfast and dinner buffet, the professionalism and kindness of the staff, the cleanliness and comfort of the rooms, and the reliable high-speed Wi-Fi that makes remote work easy. The location is another great advantage—just a short walk from the beach while being pleasantly removed from the late-night noise and parties. Highly recommended!

We return to this hotel regularly. It has an excellent location, and the rooms are modern, comfortable, and well-equipped. The housekeeping is outstanding, and I would especially like to recognize Claudia, who does her job exceptionally well. The staff are amazing – everyone is incredibly friendly, helpful, and always smiling. The food is excellent. There is a wide variety of dishes, and everything we tried was delicious. We especially enjoyed the evening entertainment, which created a wonderful holiday atmosphere. We are already looking forward to our next visit.

Absolutely flawless stay! The staff was incredibly welcoming, the rooms were spotless and modern, and the location was perfect. High-quality service and top-notch amenities made our trip unforgettable. Highly recommend this hotel to everyone!

PRO'S HOTEL Staff nice, friendly, acommodating and all work very hard. Rooms cleaned daily. CON'S HOTEL Very LOUD! AIR CONS not great Terrible fridge Dinning room small FOOD! awful lack of flavour and variety. Lifts too small. Pool area small, dirty, ants and smells like bird poo! Not much entertainment the nights we did have, it was rubbish. WATER SHOULD BE FREE ! Even when half board. PRO'S LOCATION Easy access into Palma City Bus 25 around about 3 euros Taxis 3 mins away from hotel 15 mins to the FAN shopping mall Aquarium well worth the money. CON'S LOCATION S'ARENAL very loud and over crowded. My advice is to have a shorter stay, two weeks is too long. Less than a week is enough. Hotel and area should become adults only, nothing to do for families in S'ARENAL.