SplashWorld Globales Bouganvilla

Great location Good atmosphere Nice rooms Decent value And cleaners very good Entertainment by the pool very good and plenty of activities

The entertainment staff, waterpark staff, restaurant staff, cleaners and plumbers were all great. The Tui Representatives Amy and the English Receptionist were the most unhelpful and uncaring staff I have every come across. Our room was flooded every day due to a leaking toilet. Amy the Tui Rep actually told me off for not diagnosing the plumbing problem sooner. I reminded her I was a guest on holiday and not a staff plumber. Everyday, they refused to move myself and my children to a dry room because they were 'full'. When the room flooded in the middle of the night the night staff gave us a smaller room until 11am. We were told by Amy to leave that room and go back to the flooded one or have no room to sleep in at all that night. When we returned to the flooded room it was full of sewage. Only then did they give us dry room for the last few hours of the last night of the holiday. I spent the entire holiday back and forth to reception trying to get people to help us. It was exhausting and very stressful. I have since contacted TUI for compensation and they said their policy is to not give any compensation at all.

Unacceptable service at Splashworld Globales Bouganvilla by receptionist Wendy. I am extremely disappointed with the lack of professionalism and misinformation from the reception staff, specifically a receptionist named Wendy, which resulted in ruining my son's 7th birthday.On Monday, I went to the reception well in advance to ask how to organize a birthday cake surprise for my son at the restaurant for Thursday evening. Since I do not speak English or Spanish, I used a translation app. Wendy read it and explicitly told me: "Don't worry, just go directly to the restaurant on Wednesday or Thursday and request it there."Following her exact instructions, I went to the restaurant on Wednesday evening. The restaurant staff refused and sent me back to the reception. There I encountered Wendy again, who completely changed her story and stated it was impossible because the kitchen requires a 48-hour notice. Instead of admitting her mistake, she blamed me, claiming that I "misunderstood" her on Monday, and just said "I'm sorry." If there is a strict 48-hour rule, it was her professional duty to write it down or use a translator to ensure I understood it on Monday. Now my child is left without a birthday cake on his special day.This was not the first major mistake by Wendy. There are advertising stands in the lobby for the local Safari Zoo, clearly stating that a FREE TRANSFER / SHUTTLE BUS is available for hotel guests. Based on this, I booked tickets. When I asked Wendy for directions, instead of providing the free shuttle schedule, she told me to walk there on foot. She saw perfectly well that I am traveling with three small children, including a baby in my arms. Sending a mother with a newborn and small kids to walk on foot while an official free transfer exists is absolutely unacceptable and unsafe [health].The management needs to seriously address Wendy's incompetence and lack of basic customer service standards.

Amazing location as it is only a 5 minute bus trip from the beach which the hotel provides transport to, the staff make you feel very welcomed and make sure there is always something going on and the rooms are very clean with brilliant AC

Location & Transfer: The hotel is situated in a lovely, quiet residential area. It takes just over an hour to get here via airport transfer. Getting to the beach is relatively easy: it is either a pleasant 20-minute walk or a short ride on the free shuttle bus that runs every 15 minutes. However, be aware that the shuttle gets incredibly busy, and the drivers tend to cram in as many passengers as possible. Atmosphere & Entertainment: The animation team works incredibly hard and does their best to get both adults and children involved in daily activities. We were also impressed by the lifeguards, who were much more attentive and professional compared to other resorts we have visited. The bar staff, on the other hand, could definitely practice service with a smile. The night-time entertainment was a bit of a letdown for us; the main show didn't start until 10:00 PM, which felt too late, and the quality of the performances wasn't engaging enough to keep us stayed until the end. Food & Drink: Food was the absolute highlight of our trip. With three restaurants to choose from, we found the quality to be the best we have ever experienced on an all-inclusive holiday (the Pizzeria was our personal favourite). The only minor downside in the dining area was that table clearing could have been a bit more efficient.Unfortunately, the beverage situation was a major frustration. There are not nearly enough self-service drink stations for the number of guests, especially given the heat and humidity. One water machine was temperamental and down frequently throughout our stay, or simply ran out of water. Because we couldn't refill bottles for the room in the evening, we regularly woke up with severe dry mouth and had to wait until breakfast opened just to get a drink. Pools & Rooms: The pools were excellent—spotlessly clean, well-maintained, and they kept everyone thoroughly entertained all week. Unfortunately, the rooms are showing their age and desperately need a revamp. While the mattress was comfortable, the pillows were not, and there was very little storage space. Additionally, our shower door wouldn't stay shut, which resulted in the bathroom flooding. On the plus side, the housekeeping staff did a wonderful job tidying up every day. Overall Verdict: If you are looking for a week in the sun with great pools to keep the family entertained and excellent food as an added bonus, we would still recommend this hotel. Just come prepared for a few room and amenity quirks!