THB Cala Lliteras

The good : The staff are very nice, welcoming and helpful. The hotel is just a few meters from the beach. Down by the reception it is really cool, which was appreciated to be greeted by when you had been out in the heat. The people working at the reception are incredibly nice and service-oriented. The bad: There is a strong smell of chlorine (other detergents) around the entire hotel, which was disturbing in general but especially when eating food. The toilets at the hotel are beyond criticism. The sink was barely cleaned. The shower hose had stains on it from previous visitors. The toilet brush had not been changed since the previous visitors either. You only get a mini hand soap and you can forget about the hotel's shampoo and body gel. You leave the shower feeling even dirtier than when you went in. The shampoo is not replaced and thus collects in a lump at the bottom of the bottle. Both breakfast and dinner were a big disappointment. The dining room has no windows, cold light everywhere and again, the smell of chlorine. The food is presented without creativity, more of a feeling that something was done quickly just to get it done as quickly as possible. Some dishes are good but overall poor selection. The desserts taste synthetic and industrial. Plates and glasses are NOT CLEAN. Found food residue on most of them, so had to check every one to find an acceptable one before I started eating. If you want water with your food, it costs money. I was shocked when the staff informed me. The same applies if you just want a glass with ice, it costs money. Overall poor quality, both the cleanliness and the food. I didn't feel that anything stood out as extraordinary and it is absolutely not worth the money.

Fabulous hotel, the staff were very friendly and the location is excellent. We would definitely go back, perfect break and highly recommend

The Good The hotel’s location is excellent – close to the sea and with easy access to the surrounding area. Another strong point is the staff. The personnel work very hard and do their best under difficult conditions. Reception in particular is handling numerous complaints with patience and professionalism. It is clear that the front-line employees are committed, even when resources are lacking. The Bad Unfortunately, the overall state of the hotel shows years of underinvestment. Room facilities are poorly maintained, and issues are often patched rather than properly repaired. In our stay, one room smelled of sewage due to a leak under the toilet that was only siliconed over. The second room had an air-conditioning unit that barely cooled the room and sounded like a diesel engine. Dining is another major disappointment. The dining hall has no windows, giving it a very gloomy atmosphere. Decoration is minimal, food is presented in cold light without creativity, and the quality is inconsistent. Some dishes are fine, but overall the food is bland, and the dessert section is among the worst we have encountered in any hotel – with cake-like products that feel industrial and perfectly devoted of any taste. Coffee distribution at breakfast is also catastrophically badly organised even if the coffee itself is great. The general impression is that the hotel is being “run into the ground” with savings visible everywhere: toilets, air conditioning, decoration, and dining. Compared to the hotel across the road (Parque Nereida), where management presence and better investment are evident, this hotel feels neglected and mismanaged. Recommendations to the Hotel Invest in maintenance and infrastructure: fix toilets, air conditioning, and other basic facilities properly rather than patching them. Improve the dining experience: brighten up the dining room with creative decoration or displays, invest in food presentation and variety, and raise the quality of desserts and breakfast service. Support your staff: the personnel are doing their best but need adequate resources, proper staffing, and visible management support. This hotel has strong potential thanks to its location and dedicated team. But unless serious improvements are made in maintenance, management, and the culinary offer, I cannot recommend it and would not stay again.

Absolutely amazing stay here, cannot fault it. All staff were friendly and helpful. The whole hotel was spotlessly clean. There was always a subbed available, no matter what time you went down in the morning. The food was good, not excellent, and some nights were better than others but there was always something to eat and the man at the grill was lovely and worked so hard . I would recommend to anyone and hope to be able to come back one day myself.

Good Staff are nice & helpful Hotel is clean & modern Nice pool & plenty of loungers Nice balcony with sea view Beach a short walk Bad Thin walls couple arguing at 7am Beds too firm for me personally Food quality wasn’t great but there’s options