TUI SUNEO Lagomonte

Fantastic trip! Paula is the best entertainer ever, every single night top notch performances!

Very good food and peronel a cook who makes excellent fish

Nice hotel with wonderful friendly staff always willing to help and treat the customers with respect. Very clean, never had to queue long for drinks. The food was fine, yes it can be a bit the same but thats standard in a 3 star all inclusive, if you want a different al a carte menu every day then pay 5 star prices. The pool on the island in the middle of the lake is great. Much quieter than the main pool with lots of shade under the trees and its own snack bar serving hot and cold food, ice cream, beer and soft drinks. If you like noise and kids running around and a DJ by the pool you can have that, if you want peace and quiet and a bit of calm then you can have that on the island. We were there outside of school holidays so hotel was not full, but the restaurant always felt calm and the snack bar on the island was lovely. We will be back! Also a big thank you to the Tui reps. Being an idiot I picked up the wrong suitcase at the airport (it was identical and came out next to my wife's but I should have double checked) and didn't realise until at the hotel. Mina and Dani managed to track it down at the airport with Swissport and get hold of the lady whose case I had. Their team leader Sofia then insisted on them organizing transport back to the airport for me on one of their transfer buses and that they let the Tui desk at Palma know to get me on the next available transfer to the hotel once I'd swapped cases. All free and a big saving compared to a taxi!! Jordi at the airport got me on a transfer as soon as I got to the desk with the correct case and the whole thing took 3 hours, which was amazing when each way on the bus took at least an hour. Amalie also rang me during my excursion to check everything was okay and going to plan.

Excellent value for money. Good quality drinks. Very friendly staff. Food was better than some 4 star hotels ive stayed at. Some very good evening entertainment. The childrens entertainment team were fabulous. Non stop fun for the kids. Never had to que for the bar or lifts. Definately a great family hotel but even as a couple we had a great time.

if abuse assault and intimidation aren’t enough, then get ready for the useless staff, uneadable food and inadequate facilities, a mother daughter stay gone wrong this hotel has truely been the worst holiday experience of my life, from the get go arriving to an un welcoming reception staff. in the un air conditioned lobby (which has been raised by multiple people and something there not willing to change) to no air con in the room and no welcome meeting the next morning. with tui staff that don’t want to speak with anyone as you appear to be bothering them. Despite our best and fully reasonable requests to move hotel or any reassurance our questions fell on deaf ears breakfast -no fresh fruit or juice reheated food for every meal to the point they presented green paella, or if it is cooked fresh it was raw when served you can’t go to the toilet in the lobby without the light turning of within 10 seconds i have never seen a pool so unruly and fulled with inflatables in my life, kids running leaping diving from slippery surfaces into the cloudy water in which the change of colour in the pool occurred everyday, a clear no dive sign and people diving everywhere and lifeguards speaking there whole shift on there phones! going to take a serious accident before something changes. the entertainment staff tried there best with a dyer hotel, after being informed that one particular member was brought in for a two week period to try and get the reviews up before she could return to her hotel made plenty of sense, and the reason behind the consistent pestering to write a good review became more clear a constant sewage stench that plagued the whole hotel throughout our whole stay was less than ideal. the facility’s were the exactly what you’d expect from a 3 star the bare minimum…. with a leak in our room and showers that couldn’t keep there temperature. all in all save yourself the hassle