Tangerine Beach Hotel

This was our third trip to the hotel (two consecutive trips in the same month) this time with our parents and friends. We booked 4 rooms for a one night stay. But I regret to say that we had a very bad experience during check out. During our check in, the reception staff confirmed that our friend's son (5 year old) will not be charged the kids supplement as a good will gesture since we were consodered as repeate customers and they also didn't attache the band on his hand. However on the checkout the reception said thay would have to now charge the supplementary fee dispite us arguing saying we had a wave off during check in. They said it was an oversight and the staff kept us standing for nearly 20 minutes while they ignored us and attended to other guests. The manager never came out even after numerous requests. After a lot of frustration and delay, we decided to pay the supplement. Finally my brother made a phone call and urgently requested that the manager come down to the lobby but they conveniently sent the asst. Manager instead. There was a lengthy argument but all they said is they could give us a discount etc. Paying the supplement was not an issue to us but it is the unprofessional approach of the reception staff is what I would like to highlight here. Afterall we are paying guests and expect to be treated with respect. The hotel needs to review the reception staff as some of them seem to be lacking professionalism. However, the housekeeping, pool and food and beverage staff were all exceptional and went out of their way to service us upon request. The pool bar is the best place to chill and have a drink while having a dip in the pool. The rooms are also clean and tidy. Unfortunately due to the above incident this would be our last visit to this hotel.

We held our wedding at Tangerine Beach Hotel. Meals were delicious, well presented, and loved by all guests. Thank you for making our day truly special.

Hospitality was good. The rooms were spacious and comfortable. The food was also quite good. Overall it was a good stay. Thank you

There have been wonderful reviews in relation to quality and variety of the meals, the beautiful swimming pool, the sound of the ocean in the back ground, the cleanliness of the rooms and throughout the resort and the most wonderful staff, all of which we whole heartedly agree with. The staff are without doubt the jewel in the crown. Anuradha the Food & Beverage Executive and Nishadhi Guest Relations are just 2 examples of the culture there to go above and beyond their duties to ensure your stay is everything you wish for. This was our second visit and we were not disappointed. We have already booked for next year.

A very beautiful hotel with excellent staff and food. Rooms are really amazing. Little delay on the check-in process; better to improve it.