Centara Grand Mirage Beach Resort Pattaya

Family Room - Nice view, room is spacious. Staff - Poor attitude, even Room Dining, Family Club, Swimming pool... all staffs shows long face to you( may be too many guests) Hotel has many promotions but the staff quite confusing and no one able to explain. Hotel has a lot of strict rules ( we didn't involve it but feel uncomfortable. ), staff spoke to you like teachers. I stayed here more than 10 times, this is the worst experience and never return.

This was my first visit to Pattaya and first visit for my 9yrs old son to Thailand, so I made sure to choose to right hotel, location, beach and all. With so much search, to be honest; centara Grand Mirage won them all.. We had the best experience ever despite some negative read reviews.. I always review with details to benefit everyone so here it is.. Its a shame to give them 4 stars whereas its a totally 5 star hotel. Booking service: - we had a problem with our booking dates as we booked via expedia (non refundable/changeable) and had to change the dates to 10 days before. (Anne) from the helpdesk did her best and managed to help us canceling the old reservation & refunded us full amount & asked us to rebook! She saved our trip to be honest. Big thank to her. She did this over the phone days before we travel. Arrival: - after 90mints drive from Bangkok airport, we were so welcomed despite the long wait for our checkin wait. We had two rooms, so arriving very early, they took our bags in a safe room and came back by 2.30pm. They gave us one room & asked us to wait for the other room as not ready. The other room was ready by 4, so to compensate us, they gave us around 2000baht vouchers for so many restaurants around the hotel. - only downside here is that they will only give you your room by 3pm sharp! Even if you arrive hours before & so tired. But they have a big resting area providing drinks etc. Room: - amazing room, very well equipt with everything from toiletry, towels, nice bed sheets, clean & neat room, with an amazing ocean view. We had 12th & 16th floor room so you can imagine the beautiful view. - room was so spacious enough for two adults and two kids. We had a big extra bed for my son which was comfortable enough. - bathroom had a sliding door to keep privacy yet felt so big. Also toilet equipt with douch so that was an extra point. Full of amenities and always refilled with fresh clean towels. - very quiet rooms in high levels barley can hear any noise. House keeping: - they ask you to download their app and via the app you can order whatever you require & always on time & refilled. - room was always cleaned on timing requested via the app never had an issue. - iron board kept throughout the whole week of our stay which was amazing. Facilities: - the resort was a waw factor. It had it all. You wouldnt want to leave the hotel at all specially the kids. My son woke up early & only left by closing time around 7pm. - lazy river, floaties, lovely warm big swimming pool for little ones and adults, splashing water in lazy river, full day kids activities from football to building sand castles over the beach area & dancing pool activities, name it all. Zip lines, adventure park with small fees half or full day access. - neither you or kids would want to leave full day enjoying the hotel. Nice music all day long. A lot of service people taking orders and so many sun beds everywhere with no fees. Just go to the towel service unit & get your towels to enjoy. Beach: - one downside, no beach beds, bring your town and just enjoy it. Very rough sea with so much waves but enjoyable after 12pm. Not too crowded. There are some beds that you can rent but not by the hotel as runs by locals. Restaurants: - the beach club has it all for yourself & kids. - there is ice cream place to buy from & has few drinks. - people complain about price but to be honest comparing to other countries, price in Thailand is cheap. For a family of 2 adults & 1 kid in full day might spend around 2000baht overall which is decent for food and drink. Activities from the hotel: - prepare to pay cash if to book via their booth, if card they ll charge 5% extra. They have elephant, zoo, waterpark, etc with transportation. Transportation: - download (blog) app its like uber and you ll have drivers coming in fast. Some will ask cash but cards are available too. Distance: - less than 5 mints car to nearest mall and eating area and 20mints walk to the same. 7/11 is walking distance too. - 10 mints car to Pattaya city center & malls. Weather: - Keep an eye bcz with thunderstorms the pools and beach can close for saftey reasons however if its pouring rain then its open and can enjoy the swim under the rain. - it becomes so windy suddenly where it means its going to rain so be prepared. But you can hide under the shaded areas till it stops. It ll take an hour sometimes but then all is clear. Checkout: - we asked for 2pm checkout as our flight is late at night and they gave us for both room. Hotel overall: - massive with 500 rooms in two connected buildings. Amazing stay in the mirage jungle. You will never regret your stay. Price is great for such lovely breath taking hotel. Thank you for the amazing stay & will deffintly come back again.

Amazing Hotel especially for families! Big shout out to fabulous staff at pool bar especially Rang so helpful friendly always a great smile! 😃

Very good support from front Tew, he gave us very strong support and help to check in and guidance

We had a wonderful stay at this resort and would highly recommend it for families. The adventure park and water slides were a huge hit with both our kids and the adults. The beachfront location is beautiful, and the sea-facing rooms offer stunning views, especially during sunset. The beach is clean, well maintained, and has plenty of water sports and recreational activities. The resort also organizes fun events like Zumba on the beach, which added to the overall experience. The breakfast buffet had a few Indian vegetarian options, but there is definitely room for improvement in terms of taste and variety. What truly made our stay memorable, however, was the outstanding hospitality. A special thanks to Restaurant Manager Mr. Winfred, who added a personal touch by ensuring we were well looked after as vegetarians throughout our stay. He also introduced us to Chef Carlos, who went above and beyond by preparing freshly cooked European vegetarian delicacies especially for us during dinner. His warmth, passion, and willingness to create something special genuinely touched us. The exceptional service from Mr. Winfred and Chef Carlos made such a lasting impression that we decided to extend our stay by an extra day. Experiences like these are what transform a great vacation into an unforgettable one. Thank you to the entire team for making our family holiday so special. We look forward to coming back!