SO/ Bangkok

As a regular returning guest for the past 15 years, I always look forward to staying here. This visit was good overall, but it didn’t quite live up to the exceptional experiences I’ve had in the past. The Club Level suite was absolutely stunning. It was spacious, beautifully designed, and equipped with plenty of thoughtful features and luxury touches. The room itself was definitely the highlight of our stay. The service was good and the staff were friendly, but it didn’t reach the outstanding level of hospitality that Thailand is so well known for. There were a few moments where the attention to detail and proactive service were missing. Unfortunately, the booking process was bumpy once again. As a loyal guest who has been returning for 15 years, I had hoped for a smoother experience and a little more recognition of my long-standing loyalty. That extra personal touch that makes returning guests feel truly valued was missing this time. Overall, we still enjoyed our stay thanks to the beautiful accommodation, but I hope the management can improve the guest experience for loyal returning visitors. With a few refinements, this hotel could once again deliver the exceptional standard it is capable of.

We had a wonderful time at the chocolate-making workshop! The class was fun, well organized, and engaging for children. The instructor was patient, friendly, and explained every step clearly. It was a wonderful hands-on experience, and the chocolates turned out to be delicious. Highly recommended for families looking for a fun and creative activity!

I had high hopes for this hotel but it seriously fails on providing value for money or the level of service you expect from staff of a 5 star hotel. The check in process was incredibly slow and it felt like there was a lot of staff being busy without actually helping. Staff were fairly unresponsive and follow ups were usually required. The rooms were nice and well appointed although were lacking features you expect of a hotel like this. Was advertised with free soft drinks in the minibar but these were not soft drinks at all. While it may seem like relatively small grievances, these are things you expect of hotels which market themselves in this way.

The hotel is simply wonderful! I had a great experience, the room was big and spacious. Everything I needed was in the room, nothing was missing. The lounge was also excellent! And the staff is amazing and courteous, always happy to help. I really felt like they remembered me and what I like! I will definitely return to this hotel! Highly recommend!!❤️

The place is beautiful, and the service is excellent. The facilities are complete and well-maintained. Special thanks to Bowling for her great assistance and helpful advice. She provided excellent recommendations and made the experience even better.