SO/ Bangkok

Overall, I had a very satisfying stay. The hotel team was wonderfully helpful and accommodating, assisting with everything from reserving a parking space in advance to booking a table for the meal I was looking forward to. This trip was for a relaxing getaway and a personal birthday celebration, which I had mentioned upon booking. I was truly touched to find the room thoughtfully decorated, complete with a welcome amenity waiting for me upon arrival. Most of my time was spent utilizing the Club Signature lounge. While I might not rate the overall service a full 5 out of 5, I fully appreciate that the staff did their absolute best. A special thanks to Khun Kob, whom I bumped into several times, I was thoroughly impressed by her energy, attentiveness, and clear effort to make sure every guest was well taken care of. If anything, my high expectations came from my previously exceptional stays here, which made a few minor operational flaws stand out. Nevertheless, everything was still well within a reasonable standard, and I thoroughly enjoyed my time overall.

Another stay in Bangkok, and this time I chose to stay close to One Bangkok. The location was convenient for me, although perhaps not the most suitable for kids. I would say this hotel is more ideal for couples or business travellers, with its funky, cool, and stylish vibes. Overall, I really enjoyed my stay. Room & Club Lounge I stayed in a SO Club Room, checking in on the 25th floor. The room was spacious and comfortable. The check-in process took quite a long time, but we had a nice place to wait with a beautiful view, so it was alright. However, the explanation of the club benefits was a little confusing. When booking two rooms and only one room is entitled to club benefits, I think it would be nicer to offer an upgrade by upselling rather than simply informing us that the other room is not entitled to lounge access. Even if upgrading one room to the same floor or corner with a similar view might not be the most practical solution, a more thoughtful approach to presenting the options would certainly make the experience better. Breakfast & Facilities Breakfast was nice, and I particularly loved the ice cream selection! The coffee, however, was not quite up to my expectations. The swimming pool was unfortunately too cold. I really think a heated pool would make a huge difference, especially if guests want to enjoy swimming without feeling uncomfortable. The fitness centre was clean and nicely equipped, with a great setup. I also appreciated the smoking area. It’s great to see a hotel that accommodates different lifestyles and allows everyone to enjoy their stay comfortably. Service & Dining The bell staff were helpful, friendly, and informative throughout both check-in and check-out. A special mention to Chef Nueng and Chef Preaw, who were absolutely lovely during our chocolate-making class. It was such a delightful experience. SO SHI was also fantastic. The Japanese food was delicious and definitely worth mentioning. Overall, I had a lovely stay and enjoyed the hotel’s unique atmosphere. With a few improvements to the club benefit communication and swimming pool temperature, the experience could be even better. I also love the hotel’s initiative to support visually impaired people through bracelet sales. Such a meaningful gesture that truly reflects the hotel’s heart. I hope to see more of this everywhere I go!

Just a heads-up for anyone using the ballroom: the hotel stated there is an additional 3,000 THB fee for leaving items behind. What’s baffling is that one black garbage bag filled with very light plastic was also considered an 'item.' You literally just get the room—there is no trash disposal service provided. The hotel deliberately used the phrase 'leaving items' instead of 'garbage.' So basically, leaving your trash behind is considered 'leaving items.' To make matters worse, the hotel promised someone would reach out to us since this morning. The day is over, the event has ended, and still, no one has contacted us. The service is absolutely abysmal, and that’s not even mentioning the other issues. If I could give a negative rating, I definitely would. Service: 0/10 Noteworthy details: Parking is extremely limited. Some days, you have to circle 3-4 times just to get a spot. On top of that, making your way to the parking area takes forever because you constantly get stuck behind passenger drop-offs, delivery trucks, and cars leaving the hotel. You definitely need to factor in an extra 10-20 minutes compared to other places. Bed comfort: Very uncomfortable

Stay here for birthday month, as platinum Accor member All amenity were downgrade than before, significantly, as well as the room. The worst part was staff, her name was "Chonthicha", she was the first one that I met when checked in at Club lounge. She talked with me without eye contact , when I asked why you sit and talked with guest that way, she sighed 3 times, and said " Ok, I looked at your face now " with suddenly move her head with a very rude manner. So I asked her please talk with manager, and sbe said " Ok, definitely " with arrogant. She did that because the duty manager Khun Ooh stand on her sight, kept telling me that she was innocent. And she brought Ms.Chonticha to talked with me, she did not gave me an apology. What she said is --- SORRY THAT OUR SERVICE NOT MEET YOUR EXPECTATION.( and of course very arrogant) --- AND SHE ENDED WITH "YOU WANT ME TO GET FIRED, SO I QUIT THE JOB TONIGHT, NOW , RIGHT NOW"and of course the next day, she continue working. And Ms.Ooh still stand on her side(kept saying about innocent), even she was shouting at me twice. "Poor organized manager" Late night I talked with Ms Ooh, I wanted to talk with someone that handle situation better than yours. She gave me only Vaneesa Korean mananger. Luckily next morning the Idian managar come with Vanessa, and they told me to talked with Ms.Chonticha in the afternoon, which they would taled with her first.( And by far Khun Ooh told less than 50% of the story. So I had a chance to talk with Ms. Chonticha again, this time, she was quiet , not answer, not even spoke a word , only squzze her hands. No did me an apology.but the Idian manager was only one that blamed and teached her in front of me. I am sharing this, because if any staff in this hotel when that are rude and outrageous to you. This is what duty manager response for you. I got flower bouquet and small box of cboccolate . I thought men mostly not prefer flower. I promised them if you could not make her give me an apollogy , I asked a permission tol write the story in every single platform. And they allowed me to do that

Great location, food, and service. All staff are helpful, especially the two at the lounge—Eve and her colleague. The staff at the Red Oven restaurant are also willing to help with everything. This morning there was a small issue with the elevator on the 7th flr. The staff member was trying to get me through the issue to the end. Appreciate the service.