Best Western Premier Bangtao Beach Resort & Spa

Arrived at BW Bangtao Beach after a 4 night stay for a family wedding in Bangkok. Nice change to go from the madness and chaos of the city to the calmness and quiteness of Bangtao. Our room was on the first floor overlooking the pool and with a view of the beach in the distance. No lifts at this hotel. Our twin room was a decent size with a large TV streaming Netflix (if you have an account) Bathroom had a large walk in shower. Air con was much needed and worked well. Mini bar was chargeable but they did supply 2 glass bottles of water every day for use in the room. Maid was in daily and towels were refreshed if needed and beds made. Personally I felt there was very little storage for clothes. A cabinet under the TV was too low and the wardrobe had hangers but no shelving. I hung a few things and then pretty much lived out my case. The balcony had a small wooden hanger thing for wet stuff. Pools were lovely. Not too cold or busy. Towels are lifted if people put them down and leave before 9.30am There was plenty loungers when we were there at both pools and you can opt to lounge at the beach too if you fancy it. Pool bar does do food which can be ordered to have at your lounger. They have two massage areas. I went to both and favoured the one where the ladies are dressed in green. Had a terrific head, neck and feet massage. So lovely listening to the waves during the treatment. Breakfast was nice. Pretty standard and basic. The usual cereals, breads and continental options. Nothing to write home about but the view from the restaurant looking out to the beach is so nice. There is a 7-11 right opposite the hotel which is situated on a dodgy bend. Beware the traffic (it is Thailand!) We booked two trips through the lady at the hotel. A full day boat trip to include Phi Phi Island and a visit to an elephant sanctuary. Both were reasonably priced and went without a hitch. The lady herself is very helpful and friendly and has good English so communication is easy. Plenty of places to eat nearby and we loved Siam Mumbai which is practically opposite. Food was super tasty with a large varied menu. Our stay at BW Bangtao was lovely. Relaxing and peaceful. There is no schedule here. No games at the pool. No entertainment unless you count a singer at dinner. A bit atmosphereless but this is maybe the normal in Thailand. A special mention to Golf who meets and greets at reception. A credit to the hotel he was always smiling. Very friendly and helpful.

We had a very nice stay at the Best Western Bang Toa. We were located in a ground floor bungalow overlooking lovely gardens. They were seperate from the main hotel, separated by the road to the beachvand Goat restaurant. My two only criticisms were the hotel room although large and spacious was very dark at the back end with no natural light. The safe was located near the floor inside the wardrobe but there was no lighting near it so needed our phone torch when removing contents. An absolute lack of comfy cushions supporting patio furniture and sunbeds. Breakfast was good, and the staff pleasant.

It has taken a while to write this as correspondence as the stress was significant. We are Best Western Rewards customers who stay at the hotels in the UK because we know them to be comfortable, with good leisure facilities and have reasonable standards. So when we decided to include Phuket in Thailand as part of our 70th birthday celebration holiday, we booked Best Western Bangtao Beach 8-13 November 2025. We are aware that this is a franchise, but thought it would be a safe bet. We decided only to eat at the hotel itself (breakfast was included in the price and we ate dinner in their beach view restaurant), to avoid any stomach issues. On our third early evening, we fell violently ill. Neither of us had ever experienced anything like it in our lives. We asked Reception to call a doctor, which they did, but no questions were asked as to how we were. He came from the hospital with a nurse, they examined us and prescribed strong medication (the ones they give for E-Coli) in order for us to be able to fly home after our 8 nights. We were completely wiped out and effectively spent the remainder of our holiday unable to eat, staying in our room for the remainder. The doctor's report states it was a bacterial infection caused by contaminated food or drink. We have kept this document. Sadly, there were also a list of other complaints, none of which were addressed in any of the correspondence with Best Western. 1. Our room was up a steep flight of stairs with no lift. I am 72, my husband 70 ( we were there for his birthday). We saw several elderly people struggling. 2. The ‘gym’ comprised two treadmills, a cycle and some dumbbells/kettle bells in a tiny, confined space where using free weights could be dangerous 3. The ‘spa’ of a sauna and steam room were not included and we were asked to pay additional costs, despite no warning of this in website. Additionally, the steam room was broken for the duration of our stay despite us reporting it twice 4. The state of our bathroom following our illness was never fully cleaned. I did what I could before the cleaner came, but did not have the equipment to do so properly. The floor needed far more thorough cleansing. 5. Despite Reception calling the doctor on our request, when we checked out not one person asked if we were feeling better of had enjoyed our stay. In fact, they send someone to check you haven't used the minibar before you leave, then come and tell you it’s fine and you may go!!!

We had a wonderful week at this beautiful hotel as I said in the title faultless. Location, rooms, staff and food were all amazing 👏 Would love to come back, highly recommend 👌

This is our fifth time staying at this hotel. We've always enjoyed the wonderful stay and service. I'd like to thank the entire hotel staff for their wonderful work. I'd especially like to thank Tees Tikya Paglikawan, the receptionist. Thanks to her, our vacation was active and incredibly enjoyable. She's a true professional in her field. I hope to return again.